This is the first time we scheduled a pickup with this company and never again. I called in a pickup more then 24 hrs before and they still weren't able to pick up our freight. I called the day of the pickup and they told me they would make it before our closing time. It was 4:15 pm when I called again, it was too late by then. Their personnel didn't even have the courtesy of notifying us they couldn't pick up the freight before our closing time. I had to call myself and an employee named Lea said she didn't have a truck in our area to pick it up. I was rude to her and told her she needed to do her job better and notify customers when they couldn't make it. We never have a problem with Central Freight, they will send a truck from their dock just to pick up for us. Very unhappy customer with their customer service.