Black & Decker CM1936 mower stopped working 2 week after purchase. Took it in for warranty repair. Stanley Black & Decker's technician diagnosed the problem as "broken magnet" and refused to repair/replace. Letter to manager went unanswered. BAD ATTITUDE !!! BAD SERVICE !!! AVOID AT ALL COSTS !!!
My brother is a painter and I help him paint houses if my home repair job is slow.Last week, we were in the middle of a job and his paint sprayer lose pressure. We tried everything to fix it - the job was too big to use rollers and we needed the sprayer to finish on time. We said oh no! what are we going to do???My brother had his sprayer fixed by EAH in Round Rock last time this happened but he had to wait for three weeks for it to be fixed and it cost too much money.It was 1 pm in the afternoon and we went to Sherwin Williams to ask if they know anybody who can fix it fast. They told us go to TRS - Ted's Repair Service because it is nearby here in Austin and they said maybe Ted can help us.Erica is the office lady at TRS and she is very nice. She told us they have alot of repair customers and can't fix it for one or two weeks. OH NO!!!!!!! :-(We told Erica that we really needed it fixed today. She said she wants to help us and she asked if we could pay a little more for them to fix it today. We said YES! PLEASE! we need it fixed FAST so we can finish the job! She told us don't worry Ted will help us and she will call me after Ted looks at it. We were still worried that she would not call us and we will not finish painting on time but she was right we did not have to worry. She called us like 20 minutes after we dropped off the paint sprayer and told us that Ted can fix it and how much it will cost.. The repair was the same thing that EAH did last time and my brother thinks that EAH charged too much and probably didn't fix it right.Even though we paid more money to get it fixed faster at TRS they were STILL cheaper than EAH and they fixed it in 3 hours instead of 3 weeks.Erica called us back again like one hour later and said to come get the paint sprayer because Ted finished the repairs and it is ready.My brother very happy because we finished painting the house on time and the owners liked our paint job and they were happy too.We want to tell all of the painters if they don't know where to take their paint sprayers.You should take your sprayer to Ted's Repair Service. They are cheap. They are fast. They are nice and they helped us BIG TIME. They are in Austin if you are in Austin. Even if you are in Round Rock, you should go to Ted's Repair Service because they are the best.