What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Awesome dealership! Best new car buying experience I have ever had. I started with internet research and car reviews via a True Car search for a specific make and model with the high end trim package. My salesman Paul reached out via phone and text messages to communicate and answer questions around my crazy work schedule. Went in for a test drive of a different color, loved the car but hated the color. They found what I wanted in Dallas and got it for me. Very professional, friendly and smiling staff, from the receptionist at the desk, in the service area, and especially my extremely knowledgeable salesman Paul and finance guru James. No one was pushy and most importantly - they listened to me and to what I wanted! Then they made it happen! I couldn’t be happier!
I'd give this place a NO STARS if possible. DO NOT BUY FROM HERE!!!! I purchased a vehicle in January that was in service for numerous issues until May when the previous GM agreed to replace that vehicle with a newer vehicle. I've had the new vehicle for a month, took it into another dealership for service only to be told that the ENGINE needs replacement on a "certified pre-owned" 17 Suburban! Autonation either missed this during their "inspection", they knew about the issue and LIED about it, or they never even performed the inspection to begin with. When these issues were brought to the attention of the GM, Kevin Hupp, he got an attitude with us instantly. We told him we clearly weren't getting anywhere with him considering his attitude and that we needed his bosses information. He told us that he had an attitude because he didn't like us and that he would not be giving us his bosses information.
Super Honest, fast and clean. I bought a car from their sister company and noticed how clean and organized their shop was and decided to keep coming here for my maintenance and it was a great decision. No complains so far.
Bought my MINI Cooper at MINI of Austin in 2016. They were awesome and really went above and beyond in helping me. Since then I have taken it back everytime it needed anything. Everyone at MINI has been so helpful, honest, and knowledgable. Thank you MINI!!
Yost Austomotive IT IS! Please read an honest review. I am a difficult customer to please and I was blown away with their service. If you are like me, I had all the worries most customers have. The doubts, fears, anxiety, you name it. The moment I walked through their doors, it felt real. The front office is set up in a welcoming setting. The front office girl was professional but a little smile can add that feeling of the icing on the cake about the entire experience. The guys sitting behind her jumped into the conversation and made sure that I was getting all my questions properly answered. They made sure to call me with a status before proceeding with any work. I thought my car needed a minor fix, but it was not. I normally tend to ask a thousand questions and want proof, but it all made sense and they never gave me the feeling that I was getting ripped off. They had everything done within a day. Not only my car was running like new, but the did such a beautiful detail job cleaning my car. Something complementary and beautifully done. They gained a loyal customer for life. I am taking my shuttle bus to them too!
Everything, parts and labor were pretty much “By the book Rates”, everything was done well, but at a very high rate, got a quote on replacement of two radiator hoses, that I supplied, thermostat, flush and fill well in excess of $600, Soco will do the job for $200 -$250! Be prepared to spend double, I should’ve shopped around!
janice villaricoYour review will be posted publicly on the web. Learn moreI should have known that this experience would leave me unsatisfied when they opened late because someone had lost the key to the gate at the service entrance. I told my service advisor, Ricardo, all the same information that I had said when I booked the appointment. A day later, I get a huge estimate for routine maintenance items, none of which address my main concern and the reason for me taking my vehicle to the shop. I don't think he was listening. Maybe it's because I'm a woman and what possibly could a woman know about vehicles and vibrations? I told him that the check engine light was on and it was a thermostat code. The vehicle has been running at normal temperature so don't worry about that. We exchanged several emails because apparently he didn't know what "intermittent" was. They blamed my intermittent problem on something that is a constant because the mechanic was too lazy or ignorant. Out of frustration and lack of confidence with this shop, I decided to just get my vehicle out of there. As we are talking on the service drive, waiting for them to bring my vehicle around, I see that he has totally misquoted me and the symptoms for my vehicle are different. He said, "I wrote down exactly what you said." Now why would I give inaccurate symptoms of my own vehicle??? We started to argue, but I realized the point was moot. The mechanic didn't even road test it. I see why their calendar was empty while the Covert calendar was full. I will never use this shop again. Thank you Southpoint. My feeling of apprehension about taking my vehicle to the shop is stronger than ever. I would give it zero stars if I could. Add photos
this is truly a terrible dealership. They are untrustworthy, lie, and do not honor verbal commitments. It is too long of a story but bottom line is I had extensive verbal commitments on a Tundra with many options, after a month of promises that the truck was in Houston and would arrive shortly it never did. After filling out their questionier honestly as best I could, giving the negative as well as the positive I got an e-mail that all verbal promises and commitments were off the table and if I had a problem with that I could seek legal counsel. Bottom line is , do your homework at another dealership, even the 2 top executives will not help you at Charles Maund as I tried to contact them to no avail.
STAY AWAY!!! Was prompt to show up but simple airline repair job was poorly performed. Broke down right at the same spot. Collected payment but wouldn't pick up the phone afterwards. DO NOT USE.
I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2.Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me.Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.