The Row in Austin, TX

I have nothing but great things to say about this place! The office staff have been a pleasure to deal with and very attentive. Great service with a smile! The maintenance team have always addressed any issue with a sense of urgency and have gone above and beyond. Great place great staff five stars all the way!

I love this Community because the Management actually cares for the people that live here; and because they care, it shows in every aspect that makes a community great. The grounds are kept clean, the pool area is maintained daily, service requests are taken care of immediately, and the office is very efficient and responsive in a genuine manor. The location is a bonus too!

It looks like ALOT has changed since 2012. This is the cleanest and quietest complex I have lived at. The maintenance staff is quick to fix any issue. The ladies in the office are always friendly and willing to help. Seriously every time I go in they are asking if everything is ok. There’s a fitness room onsite which I love. And it’s close to downtown!!!

Shannon H helped me find the perfect apartment. Extremely helpful and does anything to make her customer happy. Would recommend her to anyone!

Shannon Hodges is very friendly, caring, and she took the time to help me find the perfect place! I’d recommend her in a heart beat ❤️

Excellent, friendly service! Shannon Hodges is top rate! She takes time to know her client! Kudos!

These apartments are 20+ years old, and things have definitely started to wear out, not function, etc. We have had 10+ maintenance work orders since we have lived here, and most of them require several visits in order to be resolved. Not because they had to go get a part or something...I mean because they say it is fixed and it is not. Examples include our garage door, our heater/AC unit (twice), exterior lighting in the building, and the finish on our bathtub. Maintenance is terrible around here. They fired the old manager in mid 2017 but the new one doesn't seem to have improved things much.Also the groundskeeping is terrible. We live at the back of the complex and there is trash everywhere. Contributing to this is the fact that out dumpster seems like it is overflowing-full all the time. So wind blows trash off the top and into the grassy areas. And dog poop? Everywhere. It's like nobody picks up after their dog. And what do those of us that do get for our trouble? Poop receptacles that are as overflowing as the dumpster. At least the dumpster gets emptied every week, though. The poop receptacles can go for a couple of weeks or more without being emptied.Oh, and back to maintenance, one time a couple of the covered parking things got ran over and destroyed. It took the management a couple of months to get that fixed. And right now, the little brick wall between the "in" and "out" gates at the front of the complex is just a little pile of bricks. I guess somebody ran over it too. We'll see how long it stays that way. In the meantime, it sure is dark up there at night.Also, as of December 2017, they will not hold _any_ shipped packages at the office. This started earlier in 2017, when they decided they'd only hold US Post Office packages. But then literally at the peak of Christmas 2017 shipping, they stopped holding USPS packages too.At least its quiet, and the residents are nice, and keep to themselves.

I lived in these apartments for 14 months. They are the nastiest unkept apartments I have ever seen. They have a major problem with huge rats, the sewer backs up in your apartment and goes everywhere, including your kitchen, the parking lot floods, the water bill is allocated and the property manager allows certain people to live with others and not be on the lease so everyone else pays for their water usage. Their appliances are old and dont work half of the time. Things come up missing from your apartment and when you talk to management about it they say they dont know. The water is shut off at least once a month. And you are lucky if you get to take a hot shower.

Donna gave us wrong key when we moved in . So we had to pay for motel that Jaime stated that we get a refund back. District manager talked to us like we were low lifes. We moved in to apt due to we got flooded and the hall floors had nails coming out of them and no siding. The kitchen floors and other floors had not been washed for years . Orange and lime and pink and blue rooms not all painted same colors. The walls were holy and carpet looked like bug infested. The mintaince man told us no time to clean carpet fot us deadline so he had to lie. The carpets had stain on them and no carpet between living room and hallway it had holes and bare concrete showing. maintenance would come in they would never fix anything half ass do things. we have emails to prove that we had leaks and they told us to put a bucket under it that they could not fix it because it was the weekend . our front door fell off and we had to fix it ourselves they say they have security and on call maintenance and that some joke . they also state that they repair all we were told by the district manager those were old apartments and they don't repair anything . The pool was closed down from the state health department people are still swimming even though there's a no swimming sign . drug sales and women that party and drink and sell drugs all over that place trash all over the parking lot where they have to hire someone to clean it up one dumpster that there is trash all over the place and we have photos of all even have emails from the management with laws that they tail they go through maintenance people like you go through underwear . and Donna is the biggest joke of all lies about everything and emails that she was out to get us we have proof that they showed us a $300 bill for moving out a month early and then it goes up to $1400 move out cost what jokes district managers and other companies or nurrock all have bad reviews also

Legacy at Southpark (James on South First) is an amazing property! I moved in back in May under Roscoe and have had an amazing experience since day one. The second I walked in to my first floor apartment, I was blown away at the quality of the appliances and amenities. 12 foot Cathedral ceilings with very nice quiet fans, beautiful granite counters, wood floors throughout, and stainless steel appliances! The wrap around porch is very spacious and has extra storage with key entry... Everything in mint condition. The AC is cool and evenly distributed with a low power bill! The bathroom is gorgeous and features a huge hotel like tub. This place is so nice! As far as amenities... the infinity pool has gas grills, soon a fridge, and plenty of space! The gym is awesome, the business center is available 24/7, and there is coffee everyday in the community center! I have to say that the best part of living here are the staff: Dacia and Gracie are absolute angels who are always available when I need them, especially after moving in. The maintenance staff is ON POINT! They are polite, prompt, and always know exactly what they are doing. I love living here and look forward to many years ahead. I cannot believe they charge so little for rent! Thank you Legacy (James on South First) at Southpark! - Levi