The Row in Austin, TX

I have nothing but great things to say about this place! The office staff have been a pleasure to deal with and very attentive. Great service with a smile! The maintenance team have always addressed any issue with a sense of urgency and have gone above and beyond. Great place great staff five stars all the way!

I love this Community because the Management actually cares for the people that live here; and because they care, it shows in every aspect that makes a community great. The grounds are kept clean, the pool area is maintained daily, service requests are taken care of immediately, and the office is very efficient and responsive in a genuine manor. The location is a bonus too!

It looks like ALOT has changed since 2012. This is the cleanest and quietest complex I have lived at. The maintenance staff is quick to fix any issue. The ladies in the office are always friendly and willing to help. Seriously every time I go in they are asking if everything is ok. There’s a fitness room onsite which I love. And it’s close to downtown!!!

I live at GrandMarc and love it!! The apartments are super spacious and management is very understanding. The pool is awesome too!

Shannon H helped me find the perfect apartment. Extremely helpful and does anything to make her customer happy. Would recommend her to anyone!

Shannon Hodges is very friendly, caring, and she took the time to help me find the perfect place! I’d recommend her in a heart beat ❤️

Excellent, friendly service! Shannon Hodges is top rate! She takes time to know her client! Kudos!

These apartments are 20+ years old, and things have definitely started to wear out, not function, etc. We have had 10+ maintenance work orders since we have lived here, and most of them require several visits in order to be resolved. Not because they had to go get a part or something...I mean because they say it is fixed and it is not. Examples include our garage door, our heater/AC unit (twice), exterior lighting in the building, and the finish on our bathtub. Maintenance is terrible around here. They fired the old manager in mid 2017 but the new one doesn't seem to have improved things much.Also the groundskeeping is terrible. We live at the back of the complex and there is trash everywhere. Contributing to this is the fact that out dumpster seems like it is overflowing-full all the time. So wind blows trash off the top and into the grassy areas. And dog poop? Everywhere. It's like nobody picks up after their dog. And what do those of us that do get for our trouble? Poop receptacles that are as overflowing as the dumpster. At least the dumpster gets emptied every week, though. The poop receptacles can go for a couple of weeks or more without being emptied.Oh, and back to maintenance, one time a couple of the covered parking things got ran over and destroyed. It took the management a couple of months to get that fixed. And right now, the little brick wall between the "in" and "out" gates at the front of the complex is just a little pile of bricks. I guess somebody ran over it too. We'll see how long it stays that way. In the meantime, it sure is dark up there at night.Also, as of December 2017, they will not hold _any_ shipped packages at the office. This started earlier in 2017, when they decided they'd only hold US Post Office packages. But then literally at the peak of Christmas 2017 shipping, they stopped holding USPS packages too.At least its quiet, and the residents are nice, and keep to themselves.

Great selection at a great price.

I lived in these apartments for 14 months. They are the nastiest unkept apartments I have ever seen. They have a major problem with huge rats, the sewer backs up in your apartment and goes everywhere, including your kitchen, the parking lot floods, the water bill is allocated and the property manager allows certain people to live with others and not be on the lease so everyone else pays for their water usage. Their appliances are old and dont work half of the time. Things come up missing from your apartment and when you talk to management about it they say they dont know. The water is shut off at least once a month. And you are lucky if you get to take a hot shower.