After being accepted into the community, with an initial payment of over $5000, my mother was moved out in the middle of the night for a non-emergancy concern to a hospital of their choosing, after only 5 days. She spent the next month at this facility as Brookdale would not allow her to return due to a non stageable minor sore on her skin. Brookdale stated that they were not able to maintain her with this concern. She was abused at the hospital they sent her to and after a month we moved her out to another care home as Brookdale would not have her back. During her absence from Brookdale, she was re-evaluated several times(even though she was not present) and charges were added to her standard billing to the tune of $1600+ per month. We refused to pay any cost and Brookdale continued to charge us for services that could not have occured. Billing was sent to collections and we under disbelief, had to pay after threats of legal action. She was at the Brookdale facility for 5 days and we lost a total of approx. $14000.This is an unethical and total criminal enterprise, in my opinion. STAY AWAY AT ALL COST.
7. Grace House
I have nothing but wonderful things to say about Grace House. They have a great staff of people. Its a nice, clean, safe, and inspiring place. I would refer my friends and loved ones to your establishment for care.Thank you everyone at Grace House for making it feel like home from the moment I w…
12. Tiffin House
Dear Tiffin FamilyI can never tell you how grateful I am for all you did for my Dad. To see him smile the last few months of his life will be forever in my mind and heart.As I have told many of you finding Tiffin House was all divine intervention. I was down and discouraged because I wanted to…
Brookdale facilities neglect their residents terribly. Plenty listed on line to google. RESEARCH yourself and do not put your loved one in their facility! Read consumeraffairs.com and the BBB, 2 of MANY. My Mother was at Lehman’s Crossing for physical therapy following a major stomach surgery. She was not greeted upon arrival nor saw anyone until late. She pushed the call button for help to restroom but no one came. She made it in pain to the restroom on her own where she had a diarrhea episode and pulled the EMERGENCY cord but NOBODY EVER came. She was never offered any type of bathing and in 7 days and 6 nights her bedding was NEVER changed, despite possibility of infection and bacteria with her incision. There were no bed rails to help her move in the bed and every time she pushed a call button she was ignored. She was told by 3 different people, 3 different times, they’d bring bed rails, of course no one ever did. There is yet ANOTHER class action lawsuit against Brookdale due to neglect amongst other terrible allegations in court now. How long are they going to be allowed to remain open, treating people so inhumanely? I love my elders and plan to continue to speak out and warn all that I can.
This place really is unprofessional and not fit for my mother. I recently had my mother in there for about a month her cholesterol is off the charts she has gained weight and medicine was not distributed properly. The caregivers are very sweet lady's except one they recently hired who wasn't really all there herself and was and still is very confused and slow my mother and many other residents did not want her in there rooms. The caregivers always try to tell there managers or nurses they see change in the resident they are caring for and they don't do anything about it till last minute. Yes I was very close with the caregivers who took care of my mother if I could just take some of them with me I would have that place just asks to much from them for such little pay. After I was told all the extra charges for trays delivered to the rooms, or meds being passed out, and laundry was to pay the employees more. Another resident told me they raised their rent because they were told it was for the employees. I I don't like the way they treat my mother and the caregiver!!!!
Getting older is not so much fun, but life at Longhorn Village is fun!