If I could give "The Array" 0 stars I would. This is absolutely the worst apartment complex I have ever had the displeasure of living in. Severe crime occurs regularly at the Array and the office staff and "security" have done absolutely nothing to acknowledge or deter crime here. Last year a resident with a known criminal record abducted several young women and raped them in his apartment. This resident had numerous complaints placed against him for months prior to this event and the office did nothing. Drugs are sold in the parking lot daily. Drug dealers live in this complex. Prostitutes frequent Burton Dr. bus stops and you will definitely find used condoms in the parking lot every morning if you have to walk your dog here. Every night there are several groups of people who use the parking lot as a party area and play loud music and leave empty beer bottles everywhere. This is literally the only complex on the street that does not have a gate to deter crime. The security company is a joke. If you call and actually get through to someone without being placed on hold for 30 minutes, you can bet that they will be super rude and probably not send anyone out for at least an hour, if at all. DO NOT MOVE HERE. YOU WILL NOT BE SAFE HERE. If you do the office tour and don't get that impression, trust me. Drive down Burton Dr around 11pm`and you will have a better idea of what it is like to live here.
Donavan Rich - Literally a miracle worker and an expert of all available properties in Austin. Most importantly, he was able to help me get approved for several properties within the last several years with my prior credit and rental history challenges
ABSOLUTELY THE WORST REAL-ESTATE AGENCY IN AUSTIN! They don't have your interests at heart or even on their mind. One of their realestate agents (BRANDY was her name) hung up on me because she didn't want to help me find something in the price range I was looking for. I'm sorry you're company and you're employee were too lazy to help me, because i've leased an apartment with another company and they got paid, not you. When a person calls about a particular unit in a particular area that you've posted and it's within my price range, why are you telling me you can't help me in my price range. Liars and thieves and to top it off, they're rude!
This place smells bad and us visibility dirty. I have seen black mold, roaches, and rats in this complex on multiple occasions. Cracked walls, horrible customer service.
Letter sent to our locator:Just a note to let you know we have withdrawn our application at Tintara. Contrary to your opinion, this was, indeed, an inordinate amount of time to approve anyone for residency.1. Viewed apartment on April 20.2. Completed and faxed all applications by April 25.3. Sent all required documentation in by April 28.4. Spoke with "manager" Nick who said he would call me by 11 am the following day and if he didn't, I was to call him.5. Waited until 4pm, called back, found out he had left for the day.6. Casey informed me he would be in at 9:00 the following morning, she would meet with him immediately and call us by 10 am. No call.7. By 3pm I called AGAIN. Was given a snitty attitude by Nick who informed me he said he'd call at 11, but not necessarily to give us status on the apps. What for, then? To discuss the weather???8. May 6 XXXX needed a copy of the paid off debt letter, called Casey who said, "Oh, by the way, you're approved." That's nice. WHEN WERE YOU PLANNING ON CALLING US??????So this process took from April 20 to May 6, 16 days -- and could have taken longer had XXXX not called THEM! That is NOT a reasonable amount of time.We applied to another complex, one you had nothing to do with, and were approved within 45 MINUTES.Just a heads up: Not everyone who lives in an apartment fell off the pumpkin truck. Some of us know what is reasonable in the application process and what is not. We also know an assertive locator when we see one, and unfortunately, you could have intervened here and made a commission. As it was, you chose to tell me WE had "unreasonable expectations". I don't think so. If I were you, I wouldn't refer anyone to that complex as it is "managed" by a totally incompetent and rude person. All you have to do is check ratings on Google and Yelp and you'll see we are certainly not the only clients who have fallen victim to this idiocy.Thanks for what you tried to do.
Spring Terrace apartments, would be a great place to live if the main manager was dismissed from her duties. I did not care for the way she treated people. Rent was sky high for a room to be called an apartment and if it was hud funded why did I end up paying more than my check. It should be called Spring Terrace Motel with no overnight guest.
I would find another locating service !! Not thinking one could actually be bad at apartment locating, I too used Tisa Austin. TERRIBLE EXPERIENCE !!! We requested the domain/domain area, gated community, and a decent area of town. I also chose to do everything online as I had a deadline approaching quickly. She produced some options which were nothing even remotely close to what I was looking for. After trying again she gave me some better looking options. When I asked her the address she just told me "north austin right near the domain." Then explained why she couldnt give me the name of the apartment or the addresses. Only pictures, listed amenities and floor plans. I trusted in her to do her job and submitted application and fees to the complex I picked out of 4. After paying for app and move in fees and being approved for move in, I was then asked to approve the lease and given a date to sign the lease and move in. I sent my room mate to sign the lease. She did. Upon move in I came to the realization that the property was not gated. The property is not in OR near the Domain. The property is in Pflugerville! Not even Austin. Also Im not really sure what Pflugerville is like but it doesn't seem like Im in the greatest part of town... All in all this has been a horrible experience and for the most part is due to my decision to use Tisa with this apartment locating service. Not to mention she is rude.DONT do what I did!! Way too many options out there to use instead. Good Luck!
HORRIBLE! I got stuck with Tisa Austin and had one of the WORST experiences in customer service. Everything was ok at the beginning but as soon as i decided on a place and sent out my paperwork and a money order everything went to hell. I faxed my paperwork and got a positive receipt for delivery. Late in the day she emailed me saying the apartment didn't get my app and that they'd hold it till the next day at noon. I admit I freaked out because it looked like my social was compromised and I was down a good chunk of money. I admit I was not happy and I asked if she was conning me. She immediately called to reassure me that everything was ok. I tried to fax to the number again with a more reliable fax from web provider. Every attempt failed. I tried to contact both her and the apartments early the next day with no response. She finally called me at 3:30, HOURS after the apartment said they'd hold the unit and with hardly ANY time before they closed. But she didn't really call about the apartment, she started SCOLDING me about me freaking out over the idea of having my social compromised. SORRY BUT my SSN being STOLEN is NOT a small deal imo. She kept basically calling me out that I had no reason to freak out and that she was working to get things settled. She still has yet to call me today and this all went down 2 days ago.Unprofessional and immature.
PARENTS AND STUDENTS BEWARE!!!! THIS IS THE WORST PLACE TO LIVE NEAR CAMPUS! DO NOT RENT ANY APARTMENTS RUN BY ROSCOE PROPERTIES BECAUSE THEY WILL ROB YOU OF YOUR MONEY! THIS COMPLEX IS OLD, RUN DOWN, FULL OF COCKROACHES, AND THEIR MANAGEMENT COMPLETELY SUCKS!!!THE A/C CONSISTENTLY BREAKS DOWN FOR 2 OR MORE DAYS AND THE MANAGEMENT DOES NOT ADVISE YOU. SURE, THEY WILL GIVE YOU CONSTANT REMINDERS WHEN YOU NEED TO PAY YOUR VERY EXPENSIVE RENT, BUT THEY RUN AND HIDE WHEN IT COMES TO DOING THEIR JOB. MANY TIMES WE HAVE HAD THE ENTIRE COMPLEX WITHOUT A/C, HEAT, AND THE SWIMMING POOL BE COMPLETELY GREEN AND FULL OF FUNGUS FOR 48+ HOURS WITHOUT WARNING, ASSISTANCE, OR COMPENSATION. I WAS DECEIVED INTO RENTING HERE, AND RECOMMEND THAT THIS PLACE GETS INSPECTED BY THE CITY BECAUSE THESE ARE THE WORSE LIVING CONDITIONS I'VE EVER HAD TO LIVE IN. YOU WOULD THINK EXPENSIVE APARTMENTS ARE BETTER KEPT BUT NOT AT CENTURY SQUARE! IN ADDITION, THEY CHANGE THEIR MANAGEMENT EVERY FEW MONTHS AND YOU HAVE NO IDEA WHO REALLY HAS ACCESS TO ENTERING YOUR APARTMENTS OR VIEWING YOUR FILES. VERY SUSPICIOUS!!! DO NOT RENT HERE OR ANY APARTMENTS BY ROSCOE CAMPUS PROPERTIES!!!!
Desiree Rico is AWESOME !!! She was super cool and made finding an apartment an enjoyable experience. She made sure that I had the the criteria I wanted and narrowed the choices down to 3 so we weren't wasting time running all over Austin. She found the apartment of my dreams and I'll be moving in soon. Thanks SOOO Much Desiree !!! I'd gladly recommend you to anyone looking for an apartment. You Rock !!!