On 6-09-17 my friend and I booked for two nights. We don't normally stay here; but motel/hotels were full up in Austin. Immediately upon entering we found the room to be infested with bed bugs. We went down to report to the desk. An asian man there was very rude. He would not refund our money for the night. We did get back for the next night. We were out our money and had to resume searching for a room. Horrible.
9721 Arboretum BlvdAustin, TX 78759
At first glance it shows as a beautiful well run establishment and it is upstairs. Go down to the assisted living area and you will see a total difference. It is more like a country nursing home & very sad. No exciting programs set up for these poor people...nothing fun or exciting to look for…
The seats in the conference rooms and ballrooms were comfortable. The Internet was strong. The Hilton had the nicest and cleanest bathrooms of all the hotels used for SXSW Conference venues. There wasn't as much available seating for chilling out between sessions, but what was available was good.
Friendly, efficient staff, good breakfast, coffee all day, and best of all they have a beautiful fenced in courtyard and I was able to let my dog wander around off leash when no one else was out there. We visit Austin often and this will be our go-to hotel from now on.
For a nonsmoking it smells like smoke. And so out dated on things. It needs a makeover in the rooms. It's very loud with families living hear.
I wish I could give less than 1 star! Don't stay here. First it is in a horrible part of town. 2. Its absolutely trashyI booked it thru bookings.com but it wasn't my intention to use them. But it was unsafe to even be there. So how do you know this until you drive up? They charged me for one nite..said I was a no show when I told them I refused to stay there and why.DO NOT, DO SO NOT USE THEM
This hotel provides affordable lodging while your loved one is hospitalized. You will receive a warm greeting from the friendly staff, clean room with private bathroom, complimentary wifi, cable, coffee, parking.
Staff is doing a great job always polite , maintenance always addresses complaints in timely manner.
My colleges and I booked a room here for SXSW 2015 and when we went to our room we found violent blood splatter on the ceiling above the bed and on the lamp shade. When we told management they admitted there was an incident in the room and they did not know there was still blood in the room. Yet they did nothing and would not refund our money or even really do anything about the situation, even offer us a discount. The police were called and they are investigating the situation but this is literally the worst experience and customer service I have ever had. Please do not stay here!
Worst hotel ever..if you like being ignored unappreciated and disrespected then this is the place for you..I travel for work and I've gotta say this place won't accommodate you
Couldn't have gotten worse. Started out by not having my reservation through Expedia and charging me an extra $98.00 for my stay because everything is booked. When we got to the room the AC didn't work and was told while we were out it would be fixed. Needless to say here I am at 3 o'clock in the morning checking out because we couldn't stand the heat anymore. No manager on duty to even discuss any kind of discount. I will say the front desk night guy came to the room twice to try and fix it. I don't foresee any kind of compensation so stay at your own risk but know you were warned with my experience.