Complete lack of medical record management. Nonexistent customer service. Been a client since approx 2007. Was unable to get a replacement BiPap after trying for over two months. Absolutely no follow up correspondence from company, until I went to a competitor. Scheduled an appointment over the phone , arrived there at scheduled time. They had no record or knowledge of appointment. (4 hour drive, round trip wasted) Multiple calls by MD office elicited the same lack of awareness and confusion form them. As a medical professional (Nurse for over 20 years) I cannot recommend their service to anyone.
The correct address for this location of ProvidaCare Medical Supply is 170 Deepwood Dr, ste 101B, Round Rock TX 78681. The correct phone # is 512-733-6500. 512-733-6506 is no longer a working #.
Complete lack of medical record management. Nonexistent customer service. Been a client since approx 2007. Was unable to get a replacement BiPap after trying for over two months. Absolutely no follow up correspondence from company, until I went to a competitor. Scheduled an appointment over …
13. Medtronic Inc
7600 N Capital Of Texas Hwy Ste B210Austin, TX 78731
From Business: Founded in 1949, Medtronic Inc. is one of the largest medical technology companies in the world. The company serves patients and medical professionals in more than 120 countries. Some of its customers include hospitals, clinics, third party health care providers, distributors and other institutions, including governmental …
18. Wilson Company
8606 Wall StAustin, TX 78754
From Business: Wilson Company provides custom engineering and the ability to build electro-hydraulic systems, electrical controls, custom manifold assemblies, filter carts, filter assemblies, hydraulic power units and pneumatic valve assemblies. We have the capability to meet the most simplistic to the most demanding applications. We cle…
2215 Grand Avenue PkwyAustin, TX 78728
From Business: Our mission at Thermo Fisher is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.
8310 N Capital Of Texas Hwy Ste 185Austin, TX 78731
From Business: We specialize in providing you with a unique approach to helping you reach your specific health goals. Our team of experts help you recognize the problems and take action to decrease or eliminate potential impacts to your health while working directly with your physician.
22. Hanger Inc.
10910 Domain Dr Ste 300Austin, TX 78758
From Business: James Edward Hanger founded Hanger Orthopedic Group in 1861. He was the first amputee of the Civil War. After losing his leg in the first land battle of the war, Hanger returned to his hometown in Virginia and developed an artificial leg from whittled barrel staves. His success prompted him to make the Hanger Limb, as it b…
11310 W Highway 290Austin, TX 78737
From Business: Longhorn Health Solutions We started doing business in 2005 but have been in the medical supply industry going back to 1980. We surveyed the industry and felt there was a very strong need for a company that focused on treating people with class and respect and not as government insurance recipients, which is the prevailing…
This place is the worst have been trying to get my mother her oxygen tanks so she can go to her doctors appointment but she's had to miss two months of appointments because they gave her the runaround when she called to order some .then they say her insurance didn't pay them we have talk to them and they said they have not got a bill so who ever is managing this place has no idea what there doing and they are so rude they will talk to u like ur a child.DONT use them.
One of the absolute worst medical supply companies I have ever had the misfortune of dealing with in my entire life. These people claim on their website to treat patients as "family" and offer the best services but I found out the hard way that this is a lie. Do not let this company fool you into their overpriced medical supplies. They claimed to be going out of their way by shipping me equipment, but that is clearly a service offered according to their website. Of which I also paid $10 for the shipping! (Did I mention that the shipping label also states it was only $5.64?) On top of that, they did not indicate at all what they would be charging me and I had to find out only by scanning my credit card statement. But wait, it gets even worse, I had only ordered one piece of equipment and they ended sending me two extra pieces of overpriced supplies and when I called to see if I could return my items (all completely unopened, even the package) they claimed everything was final sale, which was nowhere near mentioned when we spoke on the phone and also nowhere to be found on their website. Gale, whom I was speaking too was very rude, defensive and condescending. It is a shame Richard no longer works there, because he knew a little something about customer service. I will advise all my friends, family and followers to never do business with this shady company and to make sure to everyone reading this that they should be purchasing their supplies through online retailers because it is much cheaper, faster and way more enjoyable experience than what I had to go through. It is already hard having a debilitating sleep disease such as sleep apnea, but to have businesses like this go out of their way to make a quick buck makes me lose even more sleep at night.
This place is so incompetent in handling a simple request for a rollator. They say they have sent faxes when they have not. When who is handling your order is off they claim there is no way they can help you. They do not call you back when they promise to call you. Even the customer service manager will not intervene when someone is off. This business definitely is not designed to provide customer service.
Tom was a great help. I bought the Good Feet supports almost a year ago and the have really helped my feet. Thanks to Tom for his help today. Now back to hiking and yard with ease.
Rich was very knowledgeable and did an excellent job explaining the product well making me very comfortable with my purchase.
Suzanne was great-she made sure that I was 100% comfortable with the products and how to use them!
Suzanne was very knowledgeable and did a great job of explaining their product to me. It was an expensive purchase but hoping it will be worth it to have relief from pain in my feet, back and knees.
The supports are kind of expensive but it worth the price, I feel relieved at the moment I wore them. The consultant (Rich) was very nice explaining and answering all my concerns. I definitely recommend your products.
They are the worst medical supplier we have ever worked with. Not only do their supplies take forever to come to us, but when we had issues they were the rudest people on Earth. Beware, they may send you your supplies but if you are expecting quality and helpful care do not work with them.