Wok On Fire
9901 Brodie Ln, Austin, TX 78748
Phone: (512) 291-8780
Phone: (512) 291-8205
Phone: (512) 291-9703
Cuisines: Asian, Chinese
Price Range : Below Average
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I found a bug in my dinner and complained, their response was to ban me.
I had been a loyal customer for years, not because the food was all that good or even priced right for what you get, but because they are close to me. Then last week I find a bug ( a little under the size of a dime) in my meal. I called them up to complain. Their response was to say I was "mistaken" and to send someone out to verify that there was in fact a bug and to take the food back. I was treated like I was trying to steal from them. The manager would not come to the phone to speak to me so the waiter had to act as a go between even though I could hear the manager in the background being very disrespectful and rude.
Even though dinner for myself and my GF was ruined, they would only comp me 10.00 out of a 29.00 ticket. Yes my GF did not find a bug in her meal, but that doesn't mean she didn't have to dig around and worry about if there was one.
Cut to today. I decided to give them a second chance, I place my order, they take my credit card information, and 15 minutes late I get a call back saying they will not deliver to me anymore.
Long story short.They are incredibly rude and they obviously do not value the people who order from them. I feel they are not deserving of our money as consumers, you have been warned.
10/27/2007Provided by Citysearch -
My wife and I have ordered from Wok on Fire many times and have always been happy with our food and pleased with the friendliness and courtesy of the phone and delivery people. In fact, we are writing this review because the woman on the phone this evening was especially pleasant and we thought it was only right to let others know of a good, customer-centered business. If you like quality Chinese food at a reasonable price, give these guys a try.
11/13/2006Provided by Citysearch -
On a scale from 1 - 10, the food is a 4, but the unbelievably bad customer service makes Wok On Fire a restaurant to avoid. I have ordered take-out from this restaurant 2 times, and they have managed to mess-up very simple instructions both times. I understand people make mistakes, and I'm usually very laid-back about things like this. All I expect is an apology and a willingness to correct the error. The manager at Wok On Fire instead offered us no apology and acted like we were high maintenance customers for wanting our food to be prepared correctly. I don't think the manager realizes that he is in a very competitive business and that good customer service can build loyalty to a restaurant. If you?re looking for great Chinese food in South Austin, I would suggest China Dynasty on Slaughter. The food is delicious and reasonably priced, and the staff is always courteous.