Westgate Pet & Bird Hospital
4534 W Gate Blvd Ste 100, Austin, TX 78745
Specialties: Felines, Avian, Puppies, Doggies, Kittens, Canines
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10/07/2005Provided by Citysearch -
This clinic is excellent in all areas. They provide comprehensive care, the staff is friendly, the groomer is fantastic. Dr. Echols is wonderful. He takes the time to listen to you, he is very thorough in his exam and in the detective work of figuring out what is wrong with your pet. They really care--I got repeated phone calls updating me on my dogs condition. I had my large, hairy dog groomed there and Laura is wonderful. She gave the best grooming my 8 year old Newfie has ever had--trimmed all the spots prone to getting dirty, but left her still looking like a beautiful Newfie. They can get expensive with all the tests, but you can always refuse tests you find unnecessary. They also have discount days on immunizations.
09/07/2009Provided by Citysearch -
I am curious as to the name of the hospital.....Westgate Pet and Bird Hospital, it sounds as though birds are not ""pets"" but creatures in need of hospital care. \n\nThis is a big turn-off to me. My bird is my pet and wish for him to be referred to as such.\n\nBIG, BIG PROBLEM AS FOR A I AM CONCERNED. Also noted that none of the comments seemed to come from bird owners.
12/10/2007Provided by Citysearch -
I have to admit that between the friendly receptionist to the knowledgeable doctor's, this vet hospital has 2 thumbs wayyyyyy up. The front office staff really knows how to deal with people and show true concern for every animal that comes in there. The receptionist even new all the clients by first name!!! I think that is impressive.
10/24/2007Provided by Citysearch -
I have been an animal owner and in animal rescue for over 30 years. The vets at Westgate are the best I have ever ever dealt with. They are caring and considerate with me and my animals. Their medical equipment is the best and up to date. All the staff are attentive to what you have to say and answer any questions in a way that any layman can understand. They even have a room large enough with a lift table for the giant breeds.They are only a little pricey but good equipment and good people do not come cheap. I consider them the best
09/17/2008Provided by Citysearch -
Westgate Pet and Bird Clinic has very knowledgeable doctors and well-trained staff on hand. However, when you schedule and appointment to drop off your pet, they neglect to inform you that you will waste at least an hour of your morning while they enter info into their computer system that could have been completed before you arrive. The staff rely too heavily on the data in their computer system and western rituals rather than following the intuitive instructions of the knowledgeable owners, who tend to ALWAYS know what is going on with their pet. Why else would they be in the vet office, paying more money than a human doctor's visit, just to get the best care possible for their beloved pet? My dog was very sick and had to be transferred to another hospital and night as Westgate doesn't provide overnight care. How can strangers be trusted with a pet they don't know? Since when did people have two hours every day to attend to their pets at the vets office to run around and pay to checkout from each office every day while they are in critical condition? Waiting in line is not fun and I did not appreciate paying gross amounts of money to do all the work to ensure my pet was treated with the decency and respect he deserved? I recommend finding a vet's office that offers 24-hour service and offers alternative options to Western medicine if nothing is working. Finally, I have been there for at least 10 scheduled visits and NEVER saw a doctor within 15 minutes past the scheduled appointment. If you want to leave as traumatized as your pet was when you arrived, then Westgate is your place to go!
01/04/2008Provided by Citysearch -
Please please please never take you pet here if you are on a budget in any way shape or form or if you care about your furry friend. The staff (other than William) are rude, uncompassionate and only have one thing on their minds and it's not saving your pet. If you will notice they have three different points of reference on citysearch and the other two only got three stars, they should only get one. I'm completely convinced that all of the good reviews were written by the doctors and staff because outside of citysearch I've heard nothing but horror stories like the one on here about the dead python and the one I am writing now. My estimate for services was originally 550, by the time I puled my cat out of the clinic in a fit of rage it had gotten well above 1000+. The only way to describe Dr. Davis are in words that citysearch won't let me use (see my yelp review for this place). Dr. Echols is snide, condescending and incompetent. If you want to pay for their great big houses in Westlake then just send your money to the mortgage company, do your pet a favor. They were making up new illlnesses for my cat and adding fees on to my bill before even consulting with me. I have since moved my cat to a competent Veterinarian who has since confirmed my suspicions about this place. They have not seen the last of me, but they have seen the last of my money or my animals.
05/21/2010Provided by Citysearch -
yes the fact that they brought me an estimate does show they only care about the money. i dont know how you feel about your dogs,but my dogs are members of my family. i rather they ring me up a bill of 2000-2500$ (which is what i was quoted) over my dogs life. Parvo IS a deadly virus, and my dog DID have her vaccinations. which is why the staff was so shocked at the fact she was still positive. I am angry at the fact they took hrs before any type of treatment was administered to my dog. time which could of helped save her life.i feel my review was reasonable and i stick by my review 100%. not only will i not bring my dogs there ever again, but i will NEVER recommend the westgate pet & bird hospital to anyone else. fortunately for me i speak to a lot of clients in my line of work. I LOVE MY DOGS, when it comes to their life money is not a problem. once again i dont know how you feel about your dogs, but i feel sorry for them because i get the impression YOU rather SAVE A BUCK than to SAVE A LIFE.
05/24/2010Provided by Citysearch -
In regards to the previous comment...\n\nSo, the fact that they brought you an estimate is proof that all they care about is money? To me, that sounds like a good business, especially since a majority of pet owners don't have pet insurance. Would you rather have had them run up a $1000 bill before talking to you about how much treatment was going to cost? From what I understand about the parvo virus, it can be deadly, despite treatment, but it also a disease that easily preventable with proper vaccinations! Just because you are angry and upset with yourself, doesn't give you the right to slander an awesome business like Westgate Pet and Bird Hospital. \n\nSeriously, look at past reviews. I myself, have taken ALL of my pets here for years and have always been more than pleased with their services. They have 3 absolutely wonderful doctors on staff that I trust to take care of all my pet's needs at anytime.