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TollFree: (800) 646-3517

Categories
Computer Software & Services, Computer & Equipment Dealers, General Merchandise, Computer Hardware & Supplies, Computer Software Publishers & Developers

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Andre B.

08/03/2016

Overall
Expertise
Selection
Service

I have had 2 stores through them since 2011. Very frequent outages, both stores and email server. Outages at all times of the day, usually during the most hectic times. To design your store to look decent, you either have to pay $1,000 for a template, or do the code yourself which would take forever. They have an antiquated system, it's slow and not integrated with bitcoin like bitpay. I am very unhappy with them, and will be transferring to a different company. I gave them 5 years to fix their issues, which is 5 years too long. BYE!!

Bailee K.

09/03/2015

Overall

HORRIBLE COMPANY! They have the worst customer service and so many hidden fees! You have to know code to fix anything on your website! My husband is a web designer and he had a hard time with it! This is not a do it yourself program. I'm still in the middle of the long drawn out canceling process I went straight to Shopify! I will end up spending $300 for 2 months of headaches! RUN FAR AWAY FROM VOLUSION!!

gman2013

05/06/2013

Overall

I could have given zero stars but decided they get one, because of their out of the box store design. From there it goes drastically down hill. BEWARE OF MERCHANT ACCOUNT FEES! I am usually pretty careful about reading fine print in advertising, my problem with Volusion was that I signed a merchant contract that I didn't read. I read all of their advertisement on the merchant account, I read all of the hype on the merchant account, I read all of the FAQ's on the merchant account and nowhere does it state that there will be any additional fees, as a matter of fact they use wording like "Saves you Money", they put alot of wording on what is free free free, but nothing about additonal fees when comparing themselves to PayPal, which I was already using. They show their transaction rate as being lower than PayPal so I figured I would try it. None of the emails leading up to me signing the contract stated "additional fees apply" or "please review fees on page 2 before signing". The contract is not available for preview. So after a my first month and not selling anything on the website I received an invoice from merchant services for $61.77. I was shocked, so I called and cancelled. They said I have to send an email. I sent an email right away from my home account. Two days later I was told I cannot send an email from my home account I have to send it from the address registered with my account. So I sent them an email again from that account and I requested a refund for the $61.77 because there was no disclosure of the fees prior to me signing the contract. They stated that because I signed the contract that I agreed to pay the fees, and that I would get billed for the current month as well, and that I will also get billed an early termination fee of $99. Okay, now I'm truly upset with them and told them I am not happy with the way this business relationship is starting out and that I feel that yes I have a responsibility to read the contract and I take full responsibilty for my part in this, but I also sayto them that Volusion is not completely devoid of responsibility in the matter. They let me know that they will attempt to get my $99 back as an exception but I am still completely responsible for not reading the contract. I responded to them with a copy of the Federal Trade Commission rules on disclosures in digital advertising and filed a complaint with the FTC. Not to get my money back but to have Volusion straightened out on their practices so as to protect other consumers. I will now be comparing other online store providers.

karmahhh

10/21/2011

Provided by Citysearch - 
Overall
VOLUSION shopping cart or ecommerce? WORST COMPANY EVER !!!

Looking for a shopping cart to sell online / ecommerce? >>>AVOID Volusion.

In our experience ABSOLUTE WORST COMPANY we've EVER dealt with! A million headaches from the start. Hmm, where to begin... We were totally fooled by the online cart comparison technical reviews. DO NOT BE FOOLED. Their coding is IMPOSSIBLE compared to other carts. Need to customize your cart? Yeah, right. Good luck!!! But worst than any of the coding nonsense is their COMPLETE & UTTER arrogance with customers, treating customers like garbage. And I'm not just talking one person, one ticket, one day, one week. I'm talking thru & thru. One thing's for sure: they're consistent! This may be why?

Customer service is really just a shell (bogus) department that's actually just sales. You're there for THEM, they're not there for you. Your problems? Their ""opportunities""! Cart not working? Oh, ""sorry, that's customized. Contact our coders for a price!"" Of course, they make sure to carefully hide their shopping cart code in .asp so you can't do SIMPLE tweaks like moving a box to the left or right without a ridiculous amount effort. Their excuse? They actually wrote something like ""We don't make it available to customers or employees so they don't break it.""

Think you'll ""try'em out and see what happens""? That's what we thought too! And no sooner had we done the online chats etc and registered...than their whole tone changed. Online chat support is suddenly unavailable. ""Tickets"" system is completely bogus attempt to LOOK like they care, but try asking for customer support, and every answer is basically ""sorry, that's customized"". Huh?

Don't be fooled by the message they make you listen to OVER & OVER ad nauseum when you call for support, the one that says ""received this (blah blah) award"".

We wondered where the ""Wizard of Oz"" was hiding throughout this whole experience...was anybody really overseeing these power-hungry employees? We figured it's one of 2 things: either owner/CEO is off in Tahiti somewhere sipping his favorite cocktail, or the more likely one, that, as they say, ""The fish rots from the head down"". That's our opinions and how our customer experience was. You'll laugh too because they send these joke emails to you after a problem from ""Chief Customer Officer"" or ""Customer Experience Manager"" giving you a ""chance"" to fill out a survey (like they even look at those obviously), and we told them, if they really want to know more and are ""Chief Customer Officer"" or ""Customer Experience Manager"" (and the 10 other bogus titles they created to give the ILLUSION of customer service), they should read the actual tickets and oversee their employees, or read the forums or the suggestions. Reviewing those forums you see like 90% of them aren't even answered, and if they are, it's not by their admin, nor their"" CCO"" or ""CEM"" yada.

One thing's for sure, don't judge a cart by ratings in technical magazines etc. They just write those off the trials/demo. They don't actually interact with Customer Service on a daily basis. In the end, what you're ultimately buying and what you have to deal with- on a daily basis- is Customer Service...or in this case, the shell of Customer Service.

It's like the biggest SCAM too: they put so much energy into PRETENDING to emphasize customer support, but none into ACTUAL customer service. It's the strangest thing we've ever seen.

When you put yourselves ahead of your customers, you may win the battle, but you lose the war, ie you come out the wrong end every time.

In our opinions, from having dealt with them for months, with MASSIVE DAILY HEADACHES, THIS IS one of the ALL-TIME WORST COMPANIES we've ever dealt with.

Karma B., CIK
Customer Is King

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