The Steam Team
1904 W Koenig Ln, Austin, TX 78756
Services: Fire Damage Restoration, Marble & Terrazzo Cleaning
Our experience with the Steam Team was horrible. They steal things from you. Our neighborhood tree fell on our roof on 10/23/15. When we contacted our home insurance company, they sent the Steam Team guys that evening to put a dehumidifier and help out with moving furnitures out. A week after they came back and put a tarp on the roof. We were impressed how they were prompt and good at their job until last Thursday (4:40 pm on 11/5/15). Three guys came in and they were supposed to demolish the ceiling in the damaged room but they told us that it had to be inspected further. When they left the house, I nothiced that my husband's Nike running shoes (they were my gift for our wedding anniversary and weren't even a month old!) were gone. The shoes were on the shelf in the entrance way and that's where we keep all of our shoes. I filed a complaint to the company early next morning (9 am on 11/6/15) and gave them the receipt of the property. They were apologetic and said it would be under investigation and told us to keep looking for the shoes. Like I said before, we keep all of our shoes on the shelf in the living room and there's no chance that we could have misplaced them! Since then there hasn't been any communication from the company. I am planning on reporting this to BBB and other review sites as well. Do not trust this company!
06/13/2012Provided by Citysearch -
The Steam Team did an amazing job cleaning the carpets in our condo. They sent an email the day before to confirm, they came on time, they were very professional and they were reasonably priced. I also like The Steam Team because they are local, and they support the school district where my kids attend school.
04/27/2012Provided by Citysearch -
Ive used many Steam Clean services in the past and have found few that I am actually 100% satisfied with. My carpet felt soft and fluffy afterwards and did not feel matted, rough as it did with other cleaners in the past. The customer service was excellent as well. Thank you Steam Team!
04/13/2012Provided by Citysearch -
I am extremely pleased with the job that Frank from the Steam team did. My bedroom carpet looks bright and cheery and so do my rugs in my other living areas. Frank was extremely professional and was very helpful and providing me with several tips to keep my carpet and rugs cleaner.
03/02/2012Provided by Citysearch -
Brian Jones just left our home afte steam cleaning a couple of bedrooms currently being lived in by a couple of college kids (and two dogs). The end result was nothing short of amazing. Thank you for a job well done and I'll have you back soon to take care of the rest of the house!
12/24/2011Provided by Citysearch -
The carpet cleaning went very well with Shon. He showed up around 5 pm during our 3-6 pm window. A phone rep called us in advance to let us know he would be there. He was very efficient and moved the furniture/sofa/baby crib. We had about 37 stains before the cleaning and I only counted 1 after the cleaning. That specific one was grape juice spill and it didn’t recover. Either ways, we are very satisfied after the cleaning. The only suggestion would be to let the customers know in advance that the hallway cleanings are $ 18 each (so either from the door to the living room or from the living room to the rest room would be counted as two hallways).
12/17/2011Provided by Citysearch -
Recently I arrived home to find my residence flooded with water. My first concern, our dog, Lexie. She was ok, but scared to death as she stood in three inches of water.
A major malfunction had occured in the upstairs bath, water was coming down the walls, through the ceiling and compiling on the floor. I was in a state of shock having no idea where to begin with such a catastrophe. A neighbor said to call THE STEAM TEAM right away. I did, and that was the BEST move I could have made. A crew was sent out under the direction of Kade Templeton. Immediately they went to work. Water was being removed, furniture was being moved, industrial fans and dehumidifiers were coming in and Kade was there working with the rest of them and assuring us they would take care of this. They have, and at this point still are. I am more at peace as I know Kade knows what needs to be done and our home will one day (hopefully soon) return to our sanctuary.
I wish this on no one. Water damage is devastating. If it does happen to you, ONLY CALL THE STEAM TEAM. Your contents, your home and your welfare are all they care about.
We were very happy with the job The Steam Team did. The carpet looks like new again. We got a 5 room special and added 2 more rooms to that. Our tech Shon was super hard working, polite and professional. A couple of tough spots returned once the carpet dried but The Steam Team is coming back out to work on them no extra charge and we live past Georgetown, TX. We definitely recommend The Steam Team!!
11/19/2011Provided by Citysearch -
I purchased a two room steam clean Groupon from the Steam Team and called and made an appointment. They sent me a great tech named Caleb and he was very professional in every way. I had one spot that concerned me but Caleb got it out with no problem at all. After using these guys with the Groupon, I will definitely seek them out for future business. Thank you Steam Team and Caleb for doing such a great job.