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The Steam Team Cleaning and Restoration Experts

An Austin Original!

General Info
The Steam Team is greater Austin's locally-owned full-service cleaning and restoration service. We are the #1 carpet cleaning company in Austin. Part of the community for more than 25 years. The Steam Team serves businesses and homeowners with services including: * Expert carpet cleaning * Oriental rug cleaning * Air duct cleaning * Drapery cleaning * Upholstery cleaning * Leather cleaning * Ceramic tile cleaning * Tile and grout cleaning * Hardwood floor cleaning * All types of stone and marble cleaning The Steam Team is on call 24 hours a day in case of emergency, providing fire and water damage in Austin and surrounding areas. We also specialize in flood water damage recovery, complete fire restoration and all property casualty insurance repairs. When there is an emergency, The Steam Team responds immediately and focuses on preserving, protecting and securing the property from further damage. For routine cleaning maintenance or emergency, for commercial prop erty or home, The Steam Team provides expert, guaranteed service. For more information, call or visit to our website. ASSOCIATION * IICRC * ASCR * Better Business Bureau * AIBA * TCA * NADCA * IFMA * BOMA * ABC * IIAA * AAA * IREM
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Services/Products
The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!
Payment method
amex, check, discover, master card, visa
Neighborhoods
Brentwood - Highland, Brentwood
Other Email

Categories
Air Duct Cleaning, Carpet & Rug Cleaners, Cleaning Contractors, Cultured Marble, Fire & Water Damage Restoration, Marble & Terrazzo Cleaning & Service, Marble-Natural, Mold Remediation, Moving Services-Labor & Materials, Stone Natural, Tile-Cleaning, Refinishing & Sealing, Water Damage Emergency Service, Water Damage Restoration
Other Information

Services: Fire Damage Restoration, Marble & Terrazzo Cleaning

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Reviews

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Eunjoo lisa F.

11/08/2015

Overall

Our experience with the Steam Team was horrible. They steal things from you. Our neighborhood tree fell on our roof on 10/23/15. When we contacted our home insurance company, they sent the Steam Team guys that evening to put a dehumidifier and help out with moving furnitures out. A week after they came back and put a tarp on the roof. We were impressed how they were prompt and good at their job until last Thursday (4:40 pm on 11/5/15). Three guys came in and they were supposed to demolish the ceiling in the damaged room but they told us that it had to be inspected further. When they left the house, I nothiced that my husband's Nike running shoes (they were my gift for our wedding anniversary and weren't even a month old!) were gone. The shoes were on the shelf in the entrance way and that's where we keep all of our shoes. I filed a complaint to the company early next morning (9 am on 11/6/15) and gave them the receipt of the property. They were apologetic and said it would be under investigation and told us to keep looking for the shoes. Like I said before, we keep all of our shoes on the shelf in the living room and there's no chance that we could have misplaced them! Since then there hasn't been any communication from the company. I am planning on reporting this to BBB and other review sites as well. Do not trust this company!

gvrba1

09/18/2012

Overall
This is the second time I have...

This is the second time I have used the Steam Team. In both cases, the results went beyond my expectations. I also needed some re-stretching done, and they also referred

me to a local company to take care of that. Fair price and quality work.

aliceh395745764

06/13/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

The Steam Team did an amazing job cleaning the carpets in our condo. They sent an email the day before to confirm, they came on time, they were very professional and they were reasonably priced. I also like The Steam Team because they are local, and they support the school district where my kids attend school.

cmkungl

05/25/2012

Provided by Citysearch - 
Overall
Steam Team did an outstanding job

Steam Team did an outstanding job cleaning up recent rain water damage . They were fast, efficient, and very professional. And they also ensured we did not have any mold issues. I thought they only cleaned carpets, but they do much more!

customer report

04/30/2012

Provided by Citysearch - 
Overall
Steam Team

They were pleasant and fast and did a great job!!!

amorin2

04/27/2012

Provided by Citysearch - 
Overall
Very professional and satifactory

Ive used many Steam Clean services in the past and have found few that I am actually 100% satisfied with. My carpet felt soft and fluffy afterwards and did not feel matted, rough as it did with other cleaners in the past. The customer service was excellent as well. Thank you Steam Team!

Judith Stevens

04/13/2012

Provided by Citysearch - 
Overall
Best Job Yet!

I am extremely pleased with the job that Frank from the Steam team did. My bedroom carpet looks bright and cheery and so do my rugs in my other living areas. Frank was extremely professional and was very helpful and providing me with several tips to keep my carpet and rugs cleaner.

SheilaH185

03/30/2012

Provided by Citysearch - 
Overall
carpet cleaning

Roman came on time as promised and did an amazing job! I truly thought that my carpets were going to need to be replaced but you should see them now...I just saved thousands of dollars...Thank you!

antoinettew

03/20/2012

Provided by Citysearch - 
Overall
Carpet Cleaning

Ruben and Ronnie were AWESOME!  My carpets look like new!!  I will call The Steam Team the next time I need my carpets cleaned.  I truly am a grateful and satisfied customer!!!!!!!

learogers

03/15/2012

Provided by Citysearch - 
Overall
Great Service!

The Steam Team did a great job on our carpets! They arrived on time and provided fast, friendly service. We're hiring them again - no complaints here!

JuJo50

03/02/2012

Provided by Citysearch - 
Overall
Steam Team rocks!

Brian Jones just left our home afte steam cleaning a couple of bedrooms currently being lived in by a couple of college kids (and two dogs). The end result was nothing short of amazing. Thank you for a job well done and I'll have you back soon to take care of the rest of the house!

Kris2012

02/28/2012

Provided by Citysearch - 
Overall
The Steam Team

My carpet looks great, Ronnie was professional and explained cleaning options to me. Pleased with the end result, will be calling them to clean area rug.

CarolynR697

02/04/2012

Provided by Citysearch - 
Overall
Great service

My carpets looked as good as new after my service. Todd did a thorough job and was very professional and courteous. I will be calling them soon to clean the carpets in two more rooms.

daveliquid

01/03/2012

Provided by Citysearch - 
Overall
VERY PRICEY

While these guys were quick, they were not very thorough. They left some very obvious stains on our carpet. The price was outrageous. The whole time, the guy was trying to upsell us on something new.

Shahed

12/24/2011

Provided by Citysearch - 
Overall
Great Service, clean carpet !

The carpet cleaning went very well with Shon. He showed up around 5 pm during our 3-6 pm window. A phone rep called us in advance to let us know he would be there. He was very efficient and moved the furniture/sofa/baby crib. We had about 37 stains before the cleaning and I only counted 1 after the cleaning. That specific one was grape juice spill and it didn’t recover. Either ways, we are very satisfied after the cleaning. The only suggestion would be to let the customers know in advance that the hallway cleanings are $ 18 each (so either from the door to the living room or from the living room to the rest room would be counted as two hallways).

Lexie and family

12/17/2011

Provided by Citysearch - 
Overall
Major water leak

Recently I arrived home to find my residence flooded with water. My first concern, our dog, Lexie. She was ok, but scared to death as she stood in three inches of water.
A major malfunction had occured in the upstairs bath, water was coming down the walls, through the ceiling and compiling on the floor. I was in a state of shock having no idea where to begin with such a catastrophe. A neighbor said to call THE STEAM TEAM right away. I did, and that was the BEST move I could have made. A crew was sent out under the direction of Kade Templeton. Immediately they went to work. Water was being removed, furniture was being moved, industrial fans and dehumidifiers were coming in and Kade was there working with the rest of them and assuring us they would take care of this. They have, and at this point still are. I am more at peace as I know Kade knows what needs to be done and our home will one day (hopefully soon) return to our sanctuary.
I wish this on no one. Water damage is devastating. If it does happen to you, ONLY CALL THE STEAM TEAM. Your contents, your home and your welfare are all they care about.

Cathy Whitis

12/09/2011

Provided by Citysearch - 
Overall
Best Service

Great service and they were able to get stains out I did not think would be removed. carpet looks new. Ruben and Ronnie were very professional and took care in cleaning the carpet in my whole house.

A Gutierrez

12/09/2011

Provided by Citysearch - 
Overall
The Steam Team did a Great Job!

We were very happy with the job The Steam Team did. The carpet looks like new again. We got a 5 room special and added 2 more rooms to that. Our tech Shon was super hard working, polite and professional. A couple of tough spots returned once the carpet dried but The Steam Team is coming back out to work on them no extra charge and we live past Georgetown, TX. We definitely recommend The Steam Team!!

fogelbergfan

11/19/2011

Provided by Citysearch - 
Overall
The Steam Team was AWESOME !!!

I purchased a two room steam clean Groupon from the Steam Team and called and made an appointment. They sent me a great tech named Caleb and he was very professional in every way. I had one spot that concerned me but Caleb got it out with no problem at all. After using these guys with the Groupon, I will definitely seek them out for future business. Thank you Steam Team and Caleb for doing such a great job.

Chelsea Holden

11/16/2011

Provided by Citysearch - 
Overall
Like New!

My carpet looks brand new! I used the groupon and was so excited they were able to come out so quickly. I will definitely use them again. Brian and his team did great work. They were courteous, professional and on-time!