Tel West Network Services
11501 Domain Dr, Austin, TX 78758
(512) 735-7300Add Hours
TollFree: (888) 407-9594
Tel West Network SVC
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This compny is not worth one star. It is unethical; a two year contract automatically renews to a 5 year. This is highly unethical and not legal as it is a change in conditions without authorization. We have had problems with poor bandwidth for 18 months with not resolution. We have lost a major client because of this problem. If tey call, run.
Telwest started with deceptive pricing quotes to lock you into a long term deal. Then you can expect the phone service to go down once or twice per year. Don't worry, they usually fix it a day or two later. Once they insist it was my phone system. Then you have to pay your phone system guy to show up and prove to them that it is their equipment. Of course we were down for 4 days on that one because they insisted it wasn't their equipment. When you try to get them to pay for the phone guy, they send you to voice mail and don't return the calls. I would highly highly suggest that you never trust your business' phones to this company.