South Point Kia
5306 S Interstate 35, Austin, TX 78745
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Bought a Soul here yesterday; returned as they said the price quoted Thursday was still good. Spent 5 hours here in paperwork & waiting. Didn't get the price quoted. Got a car with over 250 miles already on it!! And the smooth talking finance guy trapped us into another year of payments of $30!.over the original price. We came back the next morning & all we got for waiting hours; you signed a contract. Pay up. DO NOT BUY FROM THESE CON ARTISTS
1 star for a great car. -2 for Arik who admitted he basically ripped us off by giving us a different car than we agreed on then trying to "make up for it" with free oil changes, -2 for the manager who also agreed Arik deceived us but completely lied to us pretending to be on our side. I love my Kia, but I will never buy from them again, and I have and will continue to tell ppl about the shadyness there. Good thing people trust me...why? Because I don't lie and deceive people. Take note south point KIA and Arik! You've lost a long time customer and more for the people I've steered away.
04/12/2011Provided by Citysearch -
After a terrible experience at Capitol Kia on 183, I was without a car for 4 days. I was really stressed about having to start the whole process over again. I took some time to read the reviews about the other Kia dealership in Austin, South Point Kia. I saw that Shawn Hamze had great reviews overall and decided to email him before wasting any time on the lot. I told him exactly what car I wanted and exactly what I wanted to pay per month for ""x"" amount of months. The price per month that I requested was the same price I had asked the finance guy at Capitol Kia for…at Capitol Kia the finance guy told us that he would “loose his job if he offered that price”. Somehow magically, Shawn was able to offer us that price and he was able to do it without any haggling or “stepping out to talk to the manager” and he still has his job. Wow…it’s a miracle. Shawn responded to my email within 30 minutes, assured me he could meet our needs and started the financing paperwork over the phone so that we wouldn’t waste time at the dealership. Shawn never tried to sale me on a different car or different product. He never tried to sale me a lease instead of a finance contract. He quickly made my wishes into a reality and was very laid back the entire time we were meeting with him. He gave me a brand new car that had just been unwrapped from the factory with 4 miles on it. He had it detailed and filled it up with gas. It’s a black 2011 Kia Sorento LX and it is beautiful. While waiting for the financing guy to be freed up he took the time to walk through all of the warranty info and car info. The financing guy did not pull any tricks during our time with him. He filled out the contract exactly as Shawn had said it would be filled out which was a new experience for us. At capitol Kia the salesperson would promise things would go down one way in financing and the financing guy would come up with paperwork that was nothing like the salesperson promised so you would have to start all over again. We were so relieved when everything went easily in financing. South Point Kia was not pushy, the transaction went smoothly and they showed us how buying a new car is supposed to go. My husband and I were very happy with our entire experience at South Point Kia and specifically with Shawn Hamze as our salesperson. I highly recommend that you give Shawn a try, especially if you are walking away from a bad Capitol Kia 183 experience. If you want a no-haggling, drama free, mistake free, stress free car buying experience make the drive to South Point Kia or just email Shawn at sh102070@yahoo to see what he can do for you.
This is the 1st vehicle I have purchased from Renee and South Point. I have never had good sales service, and I absolutely appreciate Renee and South Point for everything. Renee treated me with respect and took care of all details of finding me a vehicle that I wanted and worked expertly through the entire process.
We knew what we were looking for and Renee at South Point had what we wanted. The salesperson and the whole staff was very courteous. They left us to talk between ourselves and when there was a difference in what we thought the car was worth and what they were offering they were very accommodating in getting us the price we were after.
I bought my car from here in Feb of 08. I felt very presured. I bought it at 8pm and went back the very next day to return it at 4pm they refuesed to let me out of. I had to it take back to the shop for the tires. It was shaking like crazy. They had it for a week and put on over a 100 miles on it. Then I had to have it taken back in because the tinting was bubbling. That took them 2 days. I just recently learned that with the custom rims they put on it made it so my low pressure indictor wont work which I was not told was disabled. I asked for my orginal tires and rims becasue I paid for them plus the custom ones. They are refusing to get me tires and rims. I would not ever do buissness with this dealership!!! I hate my car only because it reminds me of who I bought it from. Go to any other dealership even if you have to drive a couple of hours!!!!!!!!!!!!!!
I went to this dealership because of their easy financing, but be warned - don't trust anything the staff tells you.
***ISSUE #1: Blowing off unsatisfied customers**** I went in with $1000 for a down payment. I was told that I would need $1500 down. So, I said I would have to come back the following week - after I got paid. Mike, my salesman and the manager's son, told me to post date a check and he would personally hold the check until the following Friday. Needless to say, that check wasn't held. When I questioned Mike, he told me that I signed paperwork saying the check would be submitted 4 days earlier than we verbally agreed. I asked for copies of the original paperwork, and never received anything. After 2 weeks of harassing them (all levels of management) with phone calls, I eventually received a call from Mike. He said he sent the paperwork, and offered to send a fax. I told him that I wanted copies of the original paperwork because I knew that I never signed any document that referred to holding funds, and I asked him how my signature got on that paperwork if it truly existed. That day, I filed a complaint with the Better Business Bureau and informed the General Manager (who was not a relative of Mike's) of my actions. With that, they did refund me for the NSF fees assessed to my bank account.
***ISSUE #2: Possible Lemon Laundering***** The first car we looked at was a white Kia Spectra. It didn't have tinted windows, but it did have a rear spoiler. We test drove the car, and all seemed well. I went inside to start filling out paperwork, while my partner went with Mike to pull the car up for "Make-ready". Five minutes later, my partner walked in with a concerned look on her face and said, "There's something wrong with that car. Mike got in it, and it wouldn't start. He said there's something wrong with it so he's not gonna put us in that one." So, the second car, was also a white Kia Spectra. This one had tinted windows, but it didn't have the spoiler. I bought that Spectra at a good price, but the car has been in the shop twice (internal transmission failure) with less than 18K mile on the car. I am on the verge of filing a lemon law claim, and looking into the possibility of this dealership engaging in what is called "lemon laundering".
***ISSUE #3: False Promises***** I was referred to this dealership. With that, two promises were made. 1) The person referring me would receive a $100 referral bonus. Don't hold your breath because that never happened. 2) I was told that if I gave them all 10's on the J.D. Power and Associate's survey, I would get a free oil change. Again, I asked Mike about my free oil change, and he didn't bother to even acknowledge the question.