South Branch Pet & Bird ClinicAdd to Favorites
403 E Ben White Blvd Ste E, Austin, TX 78704
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Please contact the business for updated hours/services due to the COVID-19 advisory.
I wouldn't take my fur-babies anywhere else!! The staff is do caring and compassionate. I called them at 5:15 panicking because my furbaby was sick. They got me in within the hour!! I can tell the Doctor is very passionate about his work. And on top of all that that are super affordable!! Thanks guys!! Keep up the good work!!
Have been taking my 3 cats; Booker T, Rosco, and Charly (female) here for a year now. This clinic basically took me (won is the better word) away from a different clinic that didn't measure up to this one.
Dr Patel is, as far as I'm concerned, a Genius, with my cats, who all three think that I had relations with their mothers 😂😂😂, they think I'm their Dad.
The entire staff; Julie Ann, Debbie, Laura, Zowie, and the rest...are Super! They are very helpful and sincere.
Dr Patel has never failed to call me, to answer any concerns or questions I have. As long as I live in this area, I will be always take my "kids" to this clinic. In fact, I'm even contemplating NOT EVER relocating, just because of this clinic. I consider this clinic to be a vital part of my infrastructure.
And it certainly doesn't hurt, that their office visit charge is relatively cheap. Plus, once you become established as a regular client, they are cooperative in carrying a balance over until next payday. Most clinics won't work with you like that.
I have been going with Dr.P,and Dr M with my wife starting 2008-2018 both Dr's have always been professional @ South Branch Pet, and Bird. They have always been caring, understanding, and care about there pets they treat. Shots, Spayed, and neutering. Also when they are sick. Most vets don't stay open 7 days a week, have coupons, and try to work with you to make it as affordable as they can. They have been taking care of our dogs for 10 years. Go to any other vets, there not open 7 days a week, they don't have coupons, there not affordable, and will not work with you to help make more affordable for you. It is so sad to see the complaints that has been posted which is so sad. They quality of care is great, the Dr's are wonderful, and the staff. I do not work for them. I am a client of there's. I have moved out of Austin, and moved to Bastrop. The Dr's visits are $40.00, and you get a coupon of only $10.00, the staff not friendly, and I have seen most people walk out the door paying minimum of $200.00, and up to 700.00 most of the time when I have taken our pets, and no follow-ups to see how your pets are doing. Also to see a Dr. over here it at minimum it takes a week to see a vet. All of you that have been complaining, and say you will never go back you have because I have seen you. If you are not happy come to Bastrop after you will come running back to South Branch Pet, and Bird. Which I am glad to come back to them, and always will. You can go to pet clinic and be treated like a chart number. Also all pet clinic smell because dogs are sick, or you don't bathe them. So if you not happy by all means come to Bastrop for those who like to complain .In our society we always will have complainers which you can never make them happy no matter what you do. Put your complaints into positive action that has real meaning. Most clients are satisfied with all of services. I hope you complainers find peace within yourselves. Thanks DP
I took my 8mon chi female to this dog killer cuz she was throwing up and poop I thought it was parvo she went in very alert at home she was still walking around picking up her head out the window I called around I really didn't want to go to this clinic cuz I took a female before and he didn't check her he tried to feed her ,he said take her home give her honey and shell b fine we'll I paid and got into car she died the minute we got on Ben white I was angry I demanded my money back and had to face my children about her death but this chihuahua right herei called that morning asked so many questions I just wanted her better like I said I know all about parvo I thought that's what it was and so many vets was trying to charge me $1200 to treat her they referred me to Dr death again I thought about it ugh maybe hell actually try to help if I can explain what happened so I called asked questions told them how her older sister died less then a year ago and asking prices asking if there was another Dr there she said there was but he was in surgery I had to see the same man she said he knew all about the parvo because its common there about dogs throwing up so I'm like OK I know many dogs don't survive parvo but I wanted her in less pain I had told them that but I get there Dr does parvovirus test it said negative OK so if its not parvovirus what is it he asked if she got into poison I said no he said maybe Cuz she didn't have a doggy period of that I had changed her diet I'm like no no no she was in a kennel most of the day he treated her as if she had parvo I was getting ready to leave he tells me that if she continues to throw up bring her in morning and hell do blood work and check if she swallowed anything but why didn't he do that there he asked to keep her til 5 took forever to agree but I did I went later picked her up he said oh she's fine shell be just fine 3hours later she died she was weaker her body freezing he refuses a refund only will refund meds
They killed my bird. I brought in my Zebra Finch and Dr. Mekonnon prescribed the antibiotic Tylan. The problem is that he told me to use daily what I now know is 12X the amount I should've used! She died within 24 hours. I called Dr. M and he told me she didn't die due to the medicine. He said she would've only had a small amount so it couldn't have been the meds, it's just a coincidence. It doesn't matter how MUCH she drank, it's that the concentration of the medicine was TOXIC! I finally just said I wanted my money back. I spent $40 for the visit and $23 for the meds. I didn't even ask for reimbursement for the $22 I spent on the bird. He told me if I bring the medication back he will refund me the $23 only. Said I wanted the full amt & he said well you only paid what, $19 for the visit? NO, I paid $40 but good to know I was raped on that front as well. I should've listened to the bad reviews. DO NOT take your animal here, this man will kill it then take no responsibility!
Very affordable pet care. Considering that I'm a new owner of a puppy, they have been very polite and patient with my questions and concerns, even over the phone. The front desk are super friendly, helpful, and knowledgeable. They were able to give me good resources of where I can find natural substitutes of food, and preventatives for my dog, and informed me about the medications they had available there. I called the next day after my pup's first appointment because I was concerned about some issues I noticed with my new dog. They scheduled an appointment the next day at no extra charge, and was able to address what was going on with my dog and reassured me that she is healthy and that she just needs time to adjust. I feel comfortable and greatful knowing that I have a good clinic on our side.
Awesome vet with very convenient hours. The staff is excellent and welcoming. Will be bringing my dogs here from now on. Just wish we had found them sooner.
We took our dog in for when they were offering a discounted dental cleaning. Reasonably priced and there is plenty of parking.
Just returned from a visit with my dog. She scratched her eyeball so needs meds. The staff were all polite and attentive. The appointment was quick- very short wait time. The medications were explained to me very clearly and the clinic was clean. The Dr and the tech both seemed to enjoy their jobs and do them well and efficiently. We will be going back for dentals in a few months - my suggestion, not theirs. I know they are affordable and do a good job because we had our other dog's teeth cleaned there.
“The staff and doctors at South Branch are incredible. Our furry babies have been patients here for over a year now. We moved from out of state and South Branch was very helpful in helping us track down old records and start new ones at this branch. The location is very convenient - right off of Ben White! They always have coupons available and specials going on, which is great when you're on a budget. We would highly recommend them to friends and family with furry loved ones!”
07/07/2011Provided by Citysearch -
I saw an ad in the Chronicle for a $60 spay. I took in my dog and told them how their ad had brought me in for my first visit, then approved another $200 in add-ons. But when I got home and looked at my bill detail they had charged me double for the Spay. When I called they said they could not help me since I didn't leave the ad coupon (but the receptionist had not asked for it). When I asked to speak to the Vet he was argumentative, rude, and unwilling to give me the advertised rate because he did not believe I had mentioned the ad. He talked over me and yelled at me when I threatened to dispute the charges through the credit card company.
I will never go back and I will make sure to tell others not to go there. I will dispute the $60 through my credit card company and even if he gets the $60, he will lose out on ANY of my business in the future.
08/06/2010Provided by Citysearch -
As you walk into this disgusting clinic you will notice just how dingy and dirty everything is. Then as you walk up to the front counter you will be hit again with an extremely rude staff. But none of that matters as long as the veterinarian and vet tech are knowledgeable and take great care of your pet right?! WRONG. I have been to this vet on 2 occasions both of which ended with the veterinarian getting irritated and practically yelling at me for simply asking questions. This place is absolutely horrible and on both occasions I left frustrated and worried. Again, PLEASE DO NOT TAKE YOUR PET HERE, its is not worth the discount ( as you will end up taking your pet to another vet anyways). This place should be shut down.
06/11/2010Provided by Citysearch -
Note to this business: if you offer coupons, wouldn't it make sense to treat your potential long term hard cash paying customers well? Note to people thinking about going to this clinic, don't. I'll never go back...I wish I had never gone in the first place. I saved $58 but was prescribed $40 worth of unnecessary medicine, and left in tears. Not worth it. Re. the coupon, you get what you pay for, no extra charge for the rude patronizing receptionist. The impatient look when I asked for clear information about billing did not go unnoticed. She argued with me when I said I wanted to discuss vaccines with the vet, which, by the way, I never got to do. It was just a rude uncaring atmosphere from start to finish. No one introduced themselves. The technician came into the room to give the shots. I asked if she was the vet, since there was no introduction. She said oh do you want the vet to give the shots? I said no not necessarily ...I just want to discuss the vaccine with the vet. This was supposed to be an exam for my tiny little allergic medication sensitive dog. I wanted to discuss his care with the vet! A man came in who did not introduce himself, no discussion, roughly took my dog and gave the shots. He bled so much they had to use a bandage. Three days later he was still sore. I had brought him because of an itchy skin condition he gets every year. The guy did not examine him, didn't look in his ears or mouth, didn't pick him up...didn't say anything about the skin condition or what might be causing it... but prescribed steroids and antibiotic. I asked ...does he need antibiotics? he snapped back at me defensively, 'would I say he needed antibiotics if I didn't think he did'...I told him I just wanted to let him know aboug my dogs drug sensitive history, and I wanted to figure out what is causing this skin condition. He said if it was caused by an infection, this would clear it up. This just didn't make sense to me to give antibiotics and steroids for a mild itchy skin condition. I agree with the other reviewer that they should not prescribe $40 worth of meds which are not needed. (I wound up not giving him the meds, and am treating his skin condition topically with a vinegar water solution which seems to be working.. until I can get him to another vet). As we were checking out I noticed my dog was really drooling. I was worried that it might be a reaction to the shots. Twice I said something, the receptionist said oh he'll be fine...then she too became concerned and went to look for the vet, whom she could not find. She came back and again said he'll be fine, but she did write down the e-clinic number for me just in case. By this time I was shaken by the entire experience and about to cry, but I decided to make the best of it and smile and just get out of there as fast as I could. I mentioned how nice it was that they offered the coupons in this day and time when everyone seemed to be raising their prices. The receptionist replied that most people that came in with a coupon never came back. Go Figure!!! The employees should take this as a very stong hint. They should read these reviews. Owners: instead of offering coupons, maybe you should try charm school for your employees!!!
05/28/2010Provided by Citysearch -
You people should be ashamed of yourselves. I used to work here. Please read what I have to say.
1) Some animals have vaccine reactions. It has nothing to do with who gave the shot, what shot was used, or what clinic you took it too. Animals (just like humans with Penicillin, or Prednisone) develop reactions. Please call them back if you notice a reaction--they will help you. For cheap.
2)*****Coupons--They have coupons out for better business, and it works. It allows people with lower income to bring in their dogs or cats that have had no vaccines before, or are in worse shape than others, to bring their pets with a decent price. This can cause the clinic to be busy. Please get over that. And also, do not complain if your dog is sick and you bring in a $5 coupon for an exam, and now have to pay $80. Your dog/cat was sick....Medicine is not free.......and they already gave you a discount to even see the doctor..I wish human doctors had coupons. Since when does a coupon mean that your visit is going to cost nothing? Please direct me to a grocery store that lets you bring in coupons that get you meals for free instead with a COUPON discount. Be grateful.
3) I don't know what you people think or believe, but bashing the doctors based on their ""english speaking abilities"" is downright rude. The senior doctor there, (the one who does major surgeries to save your animals for a low price) graduated from A&M University. Now will you people complain?.....The top Vet school in Texas?....Yeah, he put himself into debt as a college student, because he HATES animals. Man...I just am amazed at how ignorant humans are.
4) The techs there (I was a tech) bust their butts to help the clinic and the clients. They do everything they can to keep everyone happy, including you and your animals. The receptionists deal with the most rudest people you can imagine, simply when they have to tell the client that there is certain protocol to follow, just like other job. When I worked there, I did not wake up everyday thinking ""MAN, I AM SO MAD AND MISERABLE, I AM GOING TO SCREW EVERYONE OUT OF THEIR MONEY AT MY JOB BECAUSE I HATE EVERYONE AND THEIR ANIMALS, THATS WHY I HELP THEM EVERYDAY.""
I just cannot believe that people think they are out to hurt your animals and take all your money. The Dr. M does ear crops for HALF of what you would pay somewhere else, and does an amazing job. Ask anyone.
Dr. P is the nicest doctor you will ever meet. He will stay in the exam room with you ALL DAY if he has to, to insure that you understand what is going on with your sick animal.
In response to a few complaints:
*The clinic stinks because of YOUR animals. Your animals smell awful. They come in their with ear infections like you would not believe, amongst other problems. Its not our fault theirt your animals need medical attention and smell.
*Vaccines hurt most puppies. It is not the tech's fault or the Doctor's fault that your puppy cries in some cases. Vaccines are kept refrigerated, therefore may come as a cold shocking sensation to your puppy, and he/she may wine. Human babies cry when given shots...
*To the woman who claims they did not anesthetize the gentleman's dog. Hahahaha....can you imagine a doctor trying to spay an animal that was not sedated??! Oh my goodness I am laughing at that accusation. You'd think they'd know if an animal was sedated or not after 8 years of med school. Hahaha!!! That one is my favorite complaint!!
One last thing, If there was a website to complain about clients, there would be complaints on there too. There are always two sides to every story, remember that. If the clients who have good things to say about this clinic posted reviews on this website, instead of the majority of people who b*tch, the reviews would be totally different.
Please allow me to believe that there are still sane, intelligent, understanding people left in this world. Because this is just sad.
02/23/2010Provided by Citysearch -
My original vet is wonderful (Premier Animal Hospital (Dr. Hamby or Dr. Daigle), but in Cedar Park and too far for simple vaccines. Well South Austin Pet & Bird Clinic was convenient for me, so I decided to take my mother in laws dog in for puppy shots plus she found a coupon for cheap services. Every time I come in for shots they would have lost my records from the previous shot. I needed to bring in one of my dogs since he was having issues with ring worm. I treated another dog before with some oral antibiotics and antibiotic spray. They said he had an allergic reaction and wanted to do a steriod injection and pills. I said 'no way'. I am not a vet, but I know what ring worm looks like on dogs. He is an outside dog and likes to sleep in the dirt. They wouldn't give me the antibiotics. There was 2 vet techs that were pretty nice to me and treated my dogs with care, but the vets had no care in the world and didn't speak very good English. They were really pushy with the dogs and didn't explain anything. I remember I was sitting in the waiting room and a lady comes in frantic with her road rash dog in her arms. 'My dog was hit by a car in Elroy'. First off that is a far drive from Elroy and second they told her that the vets are busy right now with people that have an appointment. Apparently the dog has been there before and they still had to wait to fill out paperwork. I gave her my appointment. I was just talking to my coworker about the clinic and she told to stay clear. She had a dog die from there. She brought her puppy in because it seemed really sick and lethargic. She thought it was parvo. The vets said 'no it's not parvo, your puppy just needs some rest and plenty of water. The puppy didn't have a chance and died that evening. Most likely it was parvo.
09/30/2009Provided by Citysearch -
took an orphan puppy in because he wasnt eating right and seemed dehydrated.
they didnt notice I went with my wife. well I walked into the examing room, she walked into the waiting room to here them whispering about ""the idiot guy that dehydrated a puppy""
02/21/2009Provided by Citysearch -
I would recommend using this office for quick things and immunizations and their weekend hours are great. However the few times I took my dogs there for more serious items they spent all of 2 minutes with us and did not even touch my dog before diagnosing the problem. Which makes me very skeptical of them. I recently had my female spayed and took her to a clinic on manchaca instead, which charged way more but I felt more secure in the fact that they would take better care of her.
On a side note if anything else the smell when you walk in there is enough to turn anyone away. Can they get some stick ups?
02/19/2009Provided by Citysearch -
Its already been said, but let me also state, the good reviews are written by the staff. avoid this clinic, and its sister clinic wells branch pet and bird clinic, at all costs. they lied to me about my dog having heart worms and gave me multiple medications that he didnt need, before trying to ave me leave him there for a 3 day $800 stay. the doctor was rough and unkind, all of my inital instincts about this place were right. I didnt realize the two clinics were connected, but the wells branch clinic also told me that another dog of mine had heart worms when she didnt. Extracting money from people while having no concern for their pets actual health problems is apparently their standard. I read tons of reviews that begged people to avoid this place, and multiple accounts of pets going in to be spayed/ neutered, and dying. If that wasnt enough, I recently found out a friend of mine worked for the wells branch clinic and he confirmed that pets do in fact die from poor care very frequently and that they just take peoples money.