In mybook® Travel Collection (edit)

Added to your travel collection.
Removed from mybook!

We took this business out of your travel collection.

Sheraton Austin Hotel at the Capitol

Map & Directions
(6 Reviews)

701 E 11th St, Austin, TX 78701

(512) 478-1111

OPEN NOW
Today: Open 24 Hours
32
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Powered byPowered by Hotels.com

Room 1Age at check-in

Call Today
General Info
Centrally located in downtown, Sheraton Austin features 367 beautifully appointed guest rooms, Brand new club lounge offering an extended hot continental breakfast and daily evening hors d'oeuvres and a state of the art fitness facility. Onsite self-parking and valet with over 300 covered parking spaces. Convenient location in downtown Austin - within walking distance of restaurants, music venues and bars. Only a 3 minute drive to the University of Texas Campus. Easy access on and off of I-35 -for a short commute to and from Austin Bergstrom International Airport
Hours

Regular Hours

Extra Phones

Fax: (512) 478-3700

Brands
Sheraton
Payment method
amex, master card, visa, diners club, cash
Location
With a stay at Sheraton Austin Hotel at the Capitol, you'll be centrally located in Austin, walking distance from Capitol Visitors Center and close to St. Mary's Cathedral. This hotel is within close proximity of Esther's Follies and Stevie Ray Vaughan Statue.
Neighborhood
Downtown Austin
Categories
Wedding Chapels & Ceremonies, Lodging, Hotels, Wedding Reception Locations & Services, Banquet Halls & Reception Facilities, Corporate Lodging, Resorts
Other Information

Parking: Valet

Swimming Pool: Seasonal, Indoor, Outdoor

Check-In Time: 3 PM

Check-Out Time: noon

Property Amenities: Multilingual staff, Express check-in, Breakfast available (surcharge), Elevator/lift, Express check-out, Safe-deposit box at front desk, Spa tub, Porter/bellhop, Business center, Laundry facilities, Bar/lounge, 24-hour front desk, Restaurant, ATM/banking, Meeting rooms, Concierge services, Gift shops or newsstand, Wedding services, 24-hour fitness facilities, Conference space, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Shower/tub combination, Yard, Private bathroom, Phone, Hair dryer, Pay movies, Air conditioning, Refrigerator (on request), LCD TV, Blackout drapes/curtains, Microwave (on request), Pillowtop mattress, Iron/ironing board, Cable TV service, Desk, Connecting/adjoining rooms available, Coffee/tea maker, Down comforter, Premium TV channels, In-room safe, Hydromassage showerhead

Provided by

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

MHCitySearch

10/14/2011

Provided by Citysearch - 
Overall
WAY overpriced for an average hotel

Stayed for a business conference for 3 nights. To be clear, this review is for the Sheraton Austin @ Capitol.

Pluses:
+ Great workout room
+ Convenient to state capitol

Cons:
- Expensive (even with group discount)
- ""Indoor"" pool is connected to outdoor pool in some kind of solar heating attempt (fail); don't plan on swimming unless it's warm enough to swim outside.
- No refrigerator or microwave in room
- Not convenient to clubs or convention center (walkable, but about a mile away)
- No continental breakfast (might be expected for the price); for pay options were pretty expensive (something like paying for bacon by the strip)
- Internet access in room is an additional fee and free public hotspots in hotel are very small (not a good option during our in-hotel business event), requiring frequent re-activation
- Parking is $16/night, although we got a group rate of $8/night. Not sure what other hotels charge, but you can park on the street for $10/day.
- Curt hotel staff

Summary:
I feel that Sheraton is an outdated, snooty brand. I will never stay here again, even if business event is held in hotel. There are MUCH better options in Austin.

fizzlesnit

11/26/2007

Provided by Citysearch - 
Overall
Insects in the Bed, No Water, Bad Customer Service

My husband and I arrived on a Monday night at 11pm to check into our room, which we had booked far in advance. We were excited because the hotel advertised that it had recently been renovated. When we arrived, we were told that the water had been shut off between 11pm and 5am due to an emergency. It wasn't ideal after our 14 hours of driving, but we figured emergencies happen, and planned to make the best of it.

We got to our room and discovered there were two double beds and not one king bed, as we were promised. The front desk said that was also due to the emergency. So, we washed our faces with our own bottled water (which we luckily had in the car) and pulled back the covers to the bed, only to see INSECTS! There were INSECTS in the bed!

We got dressed, packed up, and went back downstairs to cancel our reservation and change hotels. We didn't want bedbugs as a souvenir of Austin.

The woman at the front desk looked as though she was still in high school and didn't seem to know how to handle any challenges. She told us the Sheraton could ""comp"" us a room for the night at another local hotel, but any charges at the new hotel after that would be ours. That seemed fair, so we called Expedia to change reservations.

After we had a new reservation, the woman at the front desk told us that since they were able to cancel our reservation for a full refund, they would not be ""comp-ing"" our room at a new hotel that night. We would have to pay walk-up rates at whichever hotel we chose. We ended up spending much more money than we had planned due to the dire situation of being stranded in a strange city at 2am (by that time) with nowhere to stay.

We were baffled at her lack of customer service. To recap: we got the wrong kind of room, there was no water in the entire hotel, and we had insects in our bed. She apologized insincerely and went into the back room, safe from customer complaints.

Boo. Shame on you, Sheraton.

mark

11/21/2007

Provided by Citysearch - 
Overall
Very average for a Starwood property

I recently stayed two nights at the Sheraton. At best, this location is average. When I checked in, I asked for my bags to be brought up to the room as I was short on time for a meeting. They weren't delivered and took over 30 minutes to arrive after i went to the room later that evening. Room was dated from bathroom to room features. Ordered dinner in the bar/restaurant (club sandwich) and it took close to 45 minutes to arrive with only a dozen or so people watching MNF.

turbodiesel

11/21/2006

Provided by Citysearch - 
Overall
Great Staff, Awesome Location

The Marriott is blocks away from I35 and 6th street. We came to Austin for our friends for their 21st birthday and enjoyed the great service. Our bell man Joe was the nicest guy and very friendly. We stayed in a two bed suite that over looked the Capitol. It was very luxurious and comfortable. The suite had a great dining table, bar, huge TV, and a comfy couch. Most suites we've stayed in felt very stiff and conservative, the Marriott was very relaxing and homey. The hotel room's beds were soft and cushy, and felt as if were made just for us. Most hotels have dingy sheets and pillows, but the Marriott's were just like new. Our stay at the Marriott was the best. If you come to Austin for business or pleasure, I definately recommend the Marriott hotel and suite, it was well worth it!

neogoddess

11/14/2002

Provided by Citysearch - 
Overall
Great Location

This place is in the best spot, really close to bars, clubs, shopping and just about anything else you need. The front desk staff is very friendly, and the restaurant, Rojo Red, is pretty good. I would stay there again.

Astubbsfan

06/12/2002

Provided by Citysearch - 
Overall
A great hotel

Stayed here a year ago,enjoyed it a lot.Had a great view of Stubbs from my room,just a short one block walk.Good value.Even room service was good.The pool area is very nice and the grounds are beautiful.I will definitely stay again.

Feedback