12233 Ranch Road 620 N Ste 7, Austin, TX 78750
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Don't get your hair done by Jenny Wimberly. She is very unprofessional. I missed my appt because my grandmother died and she texted me saying very unprofessional and that I was a liar. I have never had anyone be so unprofessional and act the way she was acting. She told me to say Hi to my grandmother. I was like wow. I am so glad I did miss my appt if she is acting like this then what could have happened to my hair.
Where do I start? I booked the $35 Morgan's Deal special of haircut, haircolor, style etc with Deborah. That should have been my first clue. If it looks like too good a deal to be true - it is! Anyway - walked in and her cublicle was dirty and cluttered beyond belief. And right away she starts telling me that it's going to cost a little bit more than the deal I bought because she wants to add highlights etc (which I did NOT ask for - I wanted just all over color). So ...not wanting to cause a fuss I reluctantly agree but tell her that the top of my hair is almost completely grey and if she puts red on there that spot alone will turn bright red where the rest of my hair will remain dark brown and it will look really strange. But no, she doesn't listen and does her thing regardless. She ALSO takes it upon herself to add color to my eyebrows which I specifically said I DIDN'T want. Color was splashing EVERYWHERE. I don't know if she was drunk or just clumsy but she was dropping everything and color was going everywhere - including my jeans, which are now ruined and on the floor - which at least she wiped up so I didn't step in it! Dye was all over my face and although she scrubbed it hard it didn't come off - so I was forced to walk out of the salon with dye all around my hairline and around my eyebrows. Anyway - two and half hours later as she's starting to cut my hair I notice with horror that the top of my hair is sure enough BRIGHT RED while the rest is dark brown - EXACTLY what I warned her would happen! She insists that once she dries it will "blend" - of course it didn't! I was by this point EXTREMELY upset because she clearly had no idea what the hell she was doing, as I'd warned her this exact thing would happen and I did NOT have time or the patience to sit there for another 2 hours and let her fix this problem!!! She also had NO IDEA how to even style my hair. My hair is naturally curly and any hairdresser knows that you NEVER blow dry naturally curly hair without a diffuser or else it will just turn into frizz - which it of course did. Half way through her styling and increasing upset by her attitude, lies and incompetency I got up and walked out. I rang the manager of the Salon, who was very nice and said he'd call me back with the name of someone who could "fix" it. He did very promptly and told me that the girl was expecting my call. I rang 4 times and twice left voicemail messages that have been unreturned. So at this point my hair is still a complete mess and I'm a VERY unhappy customer. The whole experience was unbelievably traumatic. The color is HORRIBLE, the cut is BAD, Deborah was the most unprofessional hairdresser I've ever come across in my 48 yrs and the style...well I left before that was even finished. I literally could NOT get out of there fast enough and that was two and a half hours of my life I'll never get back and now I have to pay someone else probably to fix it - as the person who was supposed to fix it from the salon never rang me back as promised.
Owner rang the other stylist again who has now fixed my hair. It says a lot that he went above and beyond to make me happy and fix someone else's problem. He owns the business but each stylist rents their own cublicle so it's their own business - so really he didn't have to do anything, but he did. Other stylist was Kirsten and she was great but waaaay more than I'll ever be able to afford otherwise...so after this I'm afraid it's back to the box for me.