Roto-Rooter Plumbing & Water Cleanup
2800 Longhorn Blvd, Austin, TX 78758
Phone: (512) 721-0342
Services: Drain cleaning, Water heaters, Excavators, Plumbing, Heating and Air conditioning/Hvac, Gutter repair, Drain pipe, Wells, Sewer cleaning, Septic tank
Chris came to our home and was very kind, respectful and honest about what our cost would be and what work needed to be done to insure a lasting fix. Chris explained everything beforehand and answered all my "what if" questions. I also appreciate how Chris engaged with my children when they said goodbye to him. I will ask for him next time!
Chris was great. They were a little behind on the day with their times but they called me and notified me well within the window of service. Once he was there he was very professional and talked me through options. Did exactly what he said he would do within the estimated time and cleaned everything perfectly. Very much recommend
I had the misfortune to have a sink stopped up. However, Omid Mandave from Roto-rooter came exactly on time, diagnosed the problem, and relieved the obstruction. He could not have been more courteous nor helpful; as well, he was enthusiastic and helped me to understand how the problem developed and how I could avoid it in the future. You are lucky to have an employee with this skill set and, as a result I will not hesitate to call you again whenever the need arises.
Roto Rooter showed up when they said they would and immediately knew the source of my plumbing problem. The two Service Technicians - Jose and Jesus - went and picked up the part at the local Hardware store and returned and installed it. Problem was fixed in about an hour to my complete satisfaction. Thank you!
I had an emergency plumbing situation on a sunday so i called rotorooter. They arrived when they said they would to look at my issue. My plumbers name was Chris. He did a terrific job he went above and beyond. He explained everything and was very patient and i would Highly recommend him.
Shannon #2649 came to my residence and did an outstanding job in about 1 hour of unclogging our kitchen sink drain. The price for this service was reasonable. He was very professional, courteous and polite. He was able to identify where the line was clogged and cleared the line. He performed in an expeditious manner. I would request him again if I have a plumbing problem again without reservation. I was impressed by his professional knowledge and experience.
Jose (790) and Jesus (2707) did a great job fixing the water leak under the sidewalk in my front yard. They were very prompt, professional, and friendly. This was my first time to use Roto-Rooter, and I'm initially very pleased. I can't comment on price because I was too lazy to shop around. :)
Tree roots (a common and continual problem in this area) had clogged the drain line from the house to the septic tank. The Roto-Rooter people were prompt, very nice, and did a good job. First, they opened the line so we could get life back to normal. The next day, they came to repair the line. The young man who did the job had to drive probably 50 miles to get a specialty part to finish the job, but there was no additional charge. He was very kind and patiently let us see what he was doing each step of the job. He explained that the 45-year-old existing line was a lighter weight pipe than the Schedule 40 that is used today, and showed us how easily the tree roots can break through the thin-walled pipe. He actually made the work interesting. Well done.
Andre Sr #4305 helped me install a new kitchen faucet. He was amazing at being detailed, on time, and gave me discounts wherever he could. I would call him again in a heartbeat. We even had to order a new faucet, he gave me his discount, picked up the faucet for me, and delivered and installed the next day. So helpful!
It was a pleasure to do business with a company that really understands customer service. All of the employees we dealt with from the plumber , Oscar, to the water restoration techs,Torres,lead tech, and George, water tech,were knowledgeable, efficient and friendly. Torres kept all the different parts of the job moving in a timely manner. He organized the packers with Tina and the movers to clear the rooms that had been impacted. He interfaced with the insurance company rep. to inform him of the work being done. I really appreciated the job they did and would recommend them to any who need plumbing or water restoration services.
I recently had broken pipes due to the freezing weather. Roto Rooter was extremely quick to respond. They showed up within hours to repair the pipes and clean up the water damage. Chris did a fantastic job coordinating the schedule, since there was high demand for their services due to many broken pipes in Austin area. The plumber and the water mitigation team were very courteous, prompt and professional. The water mitigation team stayed past midnight to ensure the job was completed. Phase two of the repair included replacement of pipes in my garage. Jesus and Jose were very prompt and did a great job fitting me into their tight schedule. They were very courteous and showed me the details of various materials and options for me to consider. I will definitely call Roto Rooter in the future for plumbing needs. Great team...nice guys!