PRO Med Rehab
3801 S Lamar Blvd, Austin, TX 78704
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07/05/2010Provided by Citysearch -
This doctor needs to find a line of work that accomodates his complete lack of compassion for people. He announced under his breath that my bone was broken after I came in for a sprain. He had absolutely no advice for me and kept asking me what I wanted him to say...how about some health care advice?? It turns out the only advice he can give is to send me to a specialist. I am not insured and cannot afford a specialist. Especially now that this Dr.Esparza won't reccomend any time off of work so I cannot collect disability. How do I stay off a broken ankle when my job is walking and standing for 8 hours a day?!
Worst experience ever in a medical office. I recommend you avoid Dr. Esparza if you have to visit this facility.
05/01/2010Provided by Citysearch -
I am an occasional migraine sufferer and I recently had one that Excedrin and a quiet bedroom wasn't going to get me through. I made the mistake of visiting Pro Med on South Lamar; unfortunately, Dr. Smolik was working. He was the rudest doctor that I've ever encountered. He was impatient and seemed to lack compassion. Perhaps, he feels that all migraine patients are drug seekers? However, I'm confused - I specifically asked for a medication that is not a narcotic. I guess I'll never figure out why this man was so short with me. I was in severe pain. Just a bit of empathy would have made a big difference.
After initially saying that he would give me an injection of Imitrex, he apparently changed his mind and wrote a prescription for another drug at a dosage that, I later found out, most all pharmacies have to special order. I went back to Pro Med and asked for a new prescription at the common dosage (again - not a narcotic). The curt office staff informed me that the doctor never changes his prescriptions and they advised me to go to a pharmacy that wasn't next door. I had a migraine and I was close to vomiting on the desk - I wasn't really in any shape to be driving around.
I guess, I was ""lucky"" because he did eventually change the dosage; however, when I went back to the pharmacy they informed me that my insurance wouldn't authorize the amount that he prescribed. Not his fault, but I certainly knew that there was no hope in going back to explain this to him.
At this point, I knew it was hopeless. I spent the whole night in agony on the floor of my bathtub. I couldn't afford to go to an Emergency room; I could barely afford my visit to Pro Med!
03/17/2009Provided by Citysearch -
Last year I received two Hepatitis B vaccine around 80$ per each. I have been told that the third one will be free of charge. Today I went to get my last vaccine and they charged me 77$. I have a witnesses who also heard that the last vaccine i receive for free. When I told that to the girl on the desk she got mad and was very rude. I called manager she wasn't help at all.
08/12/2008Provided by Citysearch -
It's not fancy but if you are looking a good walk-in clinic, this is it. I arrived at this clinic at around 5:30 p.m. expecting to be there for a while. There were various types of people waiting to be seen. The staff greets you and informs you of the costs (if you don't have insurance) right up front. I filled out the paperwork (two pages) and was called back to visit with doctor. I've been to doctor's offices where I've had appointments and waited a lot longer than I did at this clinic. I was really impressed how quickly I got ""in and out"" and the professionalism of the staff.
04/13/2008Provided by Citysearch -
Let's get the cons out of the way: it's not clean or fancy and the clientele is usually poor and tend to be uninsured (it seems). It's not an east-side clinic, but it kind of feels like one.
Pros: The medical services are completely professional and skilled, and if you need to walk-in somewhere and/or your regular doctor is not available (like on a weekend or after-hours), this IS ABSOLUTELY the place to go.
They are very upfront about what things are going to cost if you don't have insurance or something won't be covered. There are never any surprise bills, their non-insurance costs (from what I've overheard when I've been there) sound entirely reasonable. Because they're a walk-in place, they're used to serious emergencies as well as simple coughs.
Again, it's not clean, but they've got good doctors.
07/01/2007Provided by Citysearch -
I arrived 15 min. before they opened, to find a line of 8 people already standing at the door. Once inside, they were very friendly, but a bit frazzled. It took over 30 min. to get me to a room, then another 10 before the nurse came in to see why I was there, then another 35 until the doctor came in to see me, another 25 min. before the x-ray tech took me back, 15 more min before the doc read the x-rays, 10 min to find an air cast, and 10 min before they had my chart up front to charge me $210.
They need another doc and a couple more nurses to run it efficiently.