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Once Upon A Child

Map & Directions
(5 Reviews)

7010 W Highway 71, Austin, TX 78735

(512) 301-5004

OPEN NOW
Today: 9:00 am - 8:00 pm
25
YEARS
IN BUSINESS
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Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Payment method
all major credit cards, master card, visa
Location
Center Of The Hills
Neighborhoods
Oak Hill, West Oak Hill
Categories
Children & Infants Clothing, Baby Accessories, Furnishings & Services, Children's Furniture, Maternity Clothes, Resale Shops, Second Hand Dealers
Other Information

Parking: Lot, Private

Bike Parking: Yes

Reviews

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mommy2boy

10/04/2009

Overall
RUDE

I love used clothing stores. I shop, I sell. I have never met a more rude bunch. The Woman with longer brown hair and glasses was extremely short with me and everyone else I saw her some in contact with. UNLESS you happen to give her a Family Reunion size greeting. That's just not me nor should I have to do that. She is there to serve the public. I would NOT recommend this location to anyone I come in contact with. Actually, the opposite is true. I will advise people to not go to this location. I will be driving about 15-30 minutes out of my way to shop another OUAC.

BOOOOO!

miranda82

08/05/2009

Provided by Citysearch - 
Overall
great deals

I have been going to this location for years. They have a great selection and I often find unique items. The staff is kinda rude sometimes, but they have been great about two different returns in the past. I've never sold to them because I've overheard rude comments made about the stuff people bring in such as""this dress is so tacky"",etc..etc.. I give them 4 stars because you can find really neat stuff, they just need some better people skills.

TFWenck

11/15/2008

Provided by Citysearch - 
Overall
Wasted my time

I would like to express my disappointment with the Once Upon a Child store in Oak Hill, Texas. I went to the store with my 3 month old child. I had some 0-3 month items I planned to sell. There was a rather long backlog of items to be priced. I was told they would get to me as soon as possible. I waited with my 3 month old for approximately 1 hour. My 3 month old was getting restless and the store employees saw me continue to walk around the store carrying him in his infant carrier, which after time can become quite heavy. I selected several items to purchase for my 2 year old son while I was waiting. When my name was finally called the employee told me they wouldn't be purchasing any of my items today, that they were being very selective with smaller, infant sizes.

Here is where my complaint lies. Why couldn't she have told me that earlier in the process and saved me and my 3 month old the time and hassle of waiting around for nothing? All the while the one employee was pricing item, another teenage employee was cleaning items, while another employee was standing by the one employee pricing item chatting. She was not going through items in advance to get an idea about what items they would be pricing. This step alone would have saved me 30 mins.

I have in the past raved about Once Upon a Child. I have told many people about the store and encouraged others to shop there. I will no longer be doing that or shopping there myself. I have become very disappointed in the service I have received recently and the quality of items for sale have gone down hill.

theprincess23

10/05/2008

Provided by Citysearch - 
Overall
Once upon a child

I love this store! The customer service is great, Happy attitudes, meets all expectations and more. The buy policy is explained thoroughly, Great return policy. I dont know how anyone could dislike this store both locations are superb, although the North store is better in my opinion.

zykorie

08/31/2007

Provided by Citysearch - 
Overall
Terrible customer service

would never go back to this store. Mom comes in from Houston and brings clothes to Once Upon a Time. Been there several times. They have a stupid policy that drop off has to be same day to get $. Worse, they don't tell you the rules. Mom brought in a whole bag today only to come back 10 minutes later saying it was all rejected b/c they weren't folded properly. Could have told her that the first time she went in there. They give you like 10cents per item even some that I paid over $50 and had only been worn once so no stains at all. Just plain rude the people are in this store.