13200 Pond Springs Rd Ste C5, Austin, TX 78729
Went there today,my brakes were making a little noise,other wierd noises from my tires.They checked everything out and said my brakes were good,and the tires were just making noise because of uneven wear.No charge.At last I have found an honest auto shop! They will get all my auto business from now on.
The customer service was excellent- they (especially Joe) answered all of my questions and gave me a very fair price for the repairs. The final bill was significantly less than what I was quoted at the VW dealership, and NW even did additional maintenance. My car is running great now, and I have NW Imports to thank.
03/06/2012Provided by Citysearch -
I took my Acura here after being told elsewhere that I needed new brakes. After they did the visual inspection, they told me my brake pads were just fine. No need to do any work. I offered to at least pay them for their trouble, and they refused. Needless to say, I'll be coming back here when it's time to work with honest people to get my car fixed. Great people!
We have been going to NWI for many years and they are reliable and trustworthy people. They really care about the cars like their own and will tell you what is the best in an economical way. They don't believe you need to spend more than you should. After dealing with a mechanic from AAA who told me to get a new alternator and battery, I went straight back to NWI. They reassured me that the alternator and battery were working fine! I highly recommend them!
I hate to drive but, unless we begin to fly everywhere, and public transportation gets faster and easier, I'm stuck. On a positive note, my car has never let me down. My husband and I have been taking our Jetta to the Doctors for about five years now, and we have never been stranded. Whether it’s due to us being lucky or because NW Imports does such a great job, I don't know. But what I can truly say is that, we completely trust our mechanics, and that is what is most important to us. We will continue to support Northwest Imports, as long as we drive. Thanks Guys.
Northwest Imports continues to provide excellent service. I knew exactly what was wrong with my vehicle for the safety of me and my family. And for that I appreciate a quick analysis of my trouble vehicle. I can tell the difference from one day to the next, thank you for your service.