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Northwest Imports

Map & Directions
(62 Reviews)

13200 Pond Springs Rd Ste C5, Austin, TX 78729

(512) 331-7372

CLOSED NOW
Today: Closed
Tomorrow: 8:00 am - 5:00 pm
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Sat - SunClosed

Brands
Acura, Audi, BMW, Honda, Hyundai, Infiniti, Lexus, Mazda, Mercedes-Benz, Nissan, Porsche, Toyota, Volkswagen, Volvo, audi, bmw, volvo
Payment method
check, master card, visa, amex, debit, discover
Neighborhood
Northwest Austin
Categories
Auto Repair & Service, Automobile Electric Service, Brake Repair, Auto Oil & Lube, Automobile Restoration-Antique & Classic, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automotive Tune Up Service

Reviews

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roni0175

06/07/2012

Overall
Went there today,my brakes wer...

Went there today,my brakes were making a little noise,other wierd noises from my tires.They checked everything out and said my brakes were good,and the tires were just making noise because of uneven wear.No charge.At last I have found an honest auto shop! They will get all my auto business from now on.

kacii38

05/22/2012

Overall
they know what they re doing. ...

they know what they re doing. very helpful very nice honest people. They are cool, fun people you can talk to about anything :] service is great. i'm referring everyone here!

james025253

05/18/2012

Overall
Very nice people. I appreciate...

Very nice people. I appreciate the honesty and time put into my car to get it running like new again. I'll be back back again!

garryg918

05/03/2012

Overall
The entire staff is unfailingl...

The entire staff is unfailingly pleasant, very knowledgeable and the repairs are always well done and timely. The prices are very fair (on occasions they have not even charged me for work - When was the last time that happened to you at a garage?).

lib 534

04/17/2012

Provided by Citysearch - 
Overall
Good job

My family has been getting their cars serviced here for years. Northwest Imports has always been fair and honest and usually has completed repairs in the same day. I will continue to bring my vehicles to this shop for repair.

samuel45

03/22/2012

Overall
I have my BMW serviced here fo...

I have my BMW serviced here for the last 5 years. I also own a MINI too. Northwest has the best service in the area. I have tried the rest, but they are clearly a step better then all the competition.

ray23

03/15/2012

Overall
The customer service was excel...

The customer service was excellent- they (especially Joe) answered all of my questions and gave me a very fair price for the repairs. The final bill was significantly less than what I was quoted at the VW dealership, and NW even did additional maintenance. My car is running great now, and I have NW Imports to thank.

Michel Hess

03/07/2012

Provided by Citysearch - 
Overall
Best service for years

David and his crew have cared for our Audis and VWs for over 15 years. We wouldn't consider going anywhere else. If you want integrity and quality auto care at a fair price, David's crew cannot be beat.,

therriusha

03/06/2012

Provided by Citysearch - 
Overall
Great people!

I took my Acura here after being told elsewhere that I needed new brakes. After they did the visual inspection, they told me my brake pads were just fine. No need to do any work. I offered to at least pay them for their trouble, and they refused. Needless to say, I'll be coming back here when it's time to work with honest people to get my car fixed. Great people!

ushouldbemygf

02/28/2012

Overall
Need manufacturer's recommende...

Need manufacturer's recommended service? Dealer quote: $860, Northwest: $310. 75K miles service on Audi A6. Excellent service.

julianislazee

02/20/2012

Overall
I've come here a few times, an...

I've come here a few times, and other places in between, but I always end up coming back. No one compares to their service.

hueyston

02/17/2012

Provided by Citysearch - 
Overall
Upstanding guys.

Good, honest, clean service. Upstanding guys.

marthamathers30

02/06/2012

Overall
I love that they specialize in...

I love that they specialize in imports! I made the mistake of going to just any shop and now I know not to ever again! They took care of me here.

jasonburke71

02/03/2012

Provided by Citysearch - 
Overall
Great service!

Great service! I always leave with my repairs and service.

ndelia

01/23/2012

Overall
We have been going to NWI for ...

We have been going to NWI for many years and they are reliable and trustworthy people. They really care about the cars like their own and will tell you what is the best in an economical way. They don't believe you need to spend more than you should. After dealing with a mechanic from AAA who told me to get a new alternator and battery, I went straight back to NWI. They reassured me that the alternator and battery were working fine! I highly recommend them!

jamesjustgreat

01/20/2012

Overall
Best import repair I've ever u...

Best import repair I've ever used. I don't trust just anyone with my cars, but they are definitely at the top of the list.

reesespoons

01/17/2012

Overall
I hate to drive but, unless we...

I hate to drive but, unless we begin to fly everywhere, and public transportation gets faster and easier, I'm stuck. On a positive note, my car has never let me down. My husband and I have been taking our Jetta to the Doctors for about five years now, and we have never been stranded. Whether it’s due to us being lucky or because NW Imports does such a great job, I don't know. But what I can truly say is that, we completely trust our mechanics, and that is what is most important to us. We will continue to support Northwest Imports, as long as we drive. Thanks Guys.

manniehoppel

01/09/2012

Provided by Citysearch - 
Overall
Thanks for all the help!

You make sure to give me detailed information on how the repair is going. I really appreciate that and that is one of the reasons why I keep coming back. Great prices too.

Overall
Northwest Imports continues to...

Northwest Imports continues to provide excellent service. I knew exactly what was wrong with my vehicle for the safety of me and my family. And for that I appreciate a quick analysis of my trouble vehicle. I can tell the difference from one day to the next, thank you for your service.

ginadanker

12/28/2011

Overall
I really appreciated that they...

I really appreciated that they were very informative and kept me updated during the repair process.