North Austin Taxi Service
3314 W Parmer Ln, Austin, TX 78727
Here are the bullet points for my “1 Star” experience:
--Price was quoted for $45 for a 25 mile trip, but ended up being a non-negotiable $75 for those 25 miles despite it being a direct route without traffic
--The driver showed up 15 minutes early calling me on the phone claiming he was right on time and I was making him wait
--A couple of miles into the trip, I noticed the meter already reading $20; driver told me he did not charge me for waiting, which could not be the case (again he was early)
--The vehicle literally stunk of cigarette smoke
--The driver was very unkempt and spoke of women with disrespect, referring to female body parts during the trip as a joke
--The receipt later showed the driver charged me $5 extra as a credit card usage fee
--When calling to complain, the call was answered by someone driving who claimed to be an “offsite dispatcher”, yet I could hear traffic around him in the background
--When I called the number on the receipt, I spoke with the “manager” who outright refused to negotiate claiming a $20 difference in price from the estimate was acceptable
--The address on the receipt also refers to an apartment complex, which I must assume belongs to the driver himself
Don't waste your time with this company. They are not up front about granting their online reservation discounts. They showed up the night before to pick me up. The next night they picked me up at the requested drop off time making me 45 minutes late to my engagement. On the return trip back the driver told me it would take him thirty minutes to pick me up after calling him and he finally showed up an hour and half later. I gave up after an hour after waiting outside in near freezing weather at 1am in the morning and took a Yellow Cab home instead which took them less than ten minutes to pick me up. I then emailed Joshua the Online Department Manager about my concerns and he basically told me I should have waited for the cab and not take a competing cab home even when my driver did not answer my three attempts asking for an updated ETA. Joshua denied my request for a refund to make the situation right and encouraged me to write the negative reviews. Joshua even went as far as providing me the links of all major review services and he did it with a very negative tone in his communication. So here I am.
I wanted to warn everyone about this company as their customer service is terrible and all they care about is collecting their fares and they could care less about following instructions and being professional.
Stick with the pros and go with Yellow Cab as they are much bigger and far more professional.
I travel to Austin Airport every other weekend I tend to take a shuttle service every time I travel few months ago I decided to not use a shuttle service any more I do not like the fact that they have to pick up people on the way to the airport and wait on sometimes, And I do not wanna wake up at 2 am for flight at 6:30 either so I started using yellow cab first they showed up 20 minute late, they other day did not show up period I had to use my car and paid 200 dollars for having it parked for 15 days, I decided to look for a butter one I found north Austin with a neat reviews on the net I gave them A try , and It worked used them 6 times early at 4 pm they always on the dot. So far so good, they charge relatively cheaper than yellow cab, their cabs are new models 2010's chryslers, drivers are from overseas some from Argentina, morocco, Greece, china, .. And some other contries they really cool and friendly, will be using them all the time.
09/08/2011Provided by Citysearch -
We had a reservation for 2 big vans 15 passenger vans, we needed to get 27 people from Lake travis marina to down town Austin and back, the vans were both on time on the way to downtown, on the way back one of the van was late so half of our friends were waiting for 15 minutes the thing is they were all drunk, and I believe both vans should have been on time and thats why we hired them for
Generally speaking the vans were nice clean and comfortable , the drivers were great nice they even stopped for us to get some food to go on the way back, we paid 15 dollars per passenger which is cheap and lovely, compired to getting 7 cabs would have been expenssive and ride back not garenteed. Thanks a lot will be calling again!!!!!!!!!
08/08/2011Provided by Citysearch -
We reserved a 15 passenger van to pick us up at our house last Saturday morning and take us to a marina on lake Travis. The van was then going to pick us up at 3pm and take us home.
The van showed up on time but then died in front of our house. We let the driver barrow jumper cables but it still wouldn't start. The driver told us the office was closed so there was no way he could get a back up van. We confirmed with him that he would be there to get us at 3 and then we ended up driving. At 3pm the driver wasnt there so we called and he was still an hour away.
04/10/2011Provided by Citysearch -
Called for service at 8.10am from a residence in Eastern Round Rock to get a taxi downtown. Was told cab would be there in 15mins. After 30mins, and no sign of the cab, called again, and was told that driver was on the way, and would check where he is and have him call. 15mins after that the driver called and asked for the address again, which was given and he said he'd be there in 10mins. After another 5 mins again, the driver called asking which exit he would take off I-35. So, in summary, a taxi service that cant find their customers, does not appear when they said they will and is not reliable. As a result of their poor service, I missed the event that I was trying to get to. Would not recommend them. Dont deserve the one star I had to give them to publish the review.
02/03/2010Provided by Citysearch -
NORTH AUSTIN TAXI SERVICE is good experience. The driver was very professional and knowledgeable of the area. He addressed me as Sir,trying to make me feel important,I guess. the ride was cool and he earned his tip, I am not a big fan of taxi cabs because I feel my life is in danger. That was not the case with Assurance. The driver drove safely and was knowledge about Gerogetown area. The cab was clean which is also a plus if you can find a clean cab.I can't imagine having a smoother experience. My driver was early and ready to go. He was very relaxed and had such a way of making my VP and me feel right at home. Being from out of town, our questions about the area were answered and then some. We received tips and advice. We arrived at our destination in downtown Austin with time to spare and just felt so comfortable, really, as though we'd been residents for a week already! taxi is the only mean of transportation in Round Rock, I have no other choice, and we've already recommended them to several associates. Heck, we've recommended North Taxi to three of our competitors because when it comes down to it, some experiences are so positive that they should be share with EVERYONE we know!
01/12/2010Provided by Citysearch -
I just want to say Wow, what a good taxi ride! We ordered a van so our whole family and our luggage could fit. The van arrived in 5 minutes and started the meter while he sat in front of the house! We noticed him sitting there and flagged him over. He helped us load our staff and told us he has to help to load our own luggage because he is capable and feel energitic. No problem of the van was clean and smiles good, no room for luggage. So we tried to flip the middle seat back and stack our luggage into the very back seat, where my husband had to jam himself into also. Our kids sat in the middle . I sat in the front, The driver was great guy.
12/24/2009Provided by Citysearch -
I needed my daughter transported from ACC College to White & scott Hospital ER. I live in Washington State and needed to pay for it on my debit card and they were great about it. When I told them where she was on campus, they knew the building and were there when the dispatcher said they would be. I was so grateful - what a relief!