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Maxwell Ford

Map & Directions
(66 Reviews)

5000 S Interstate 35, Austin, TX 78745

(512) 443-5000

CLOSED NOW
Today: Closed
Tomorrow: 9:00 am - 8:00 pm
50
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers. ESPAÑOL Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Austin.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Extra Phones

TollFree: (877) 802-6845

Brands
Ford
Payment method
amex, cash, check, diners club, discover, master card, visa, financing available
Neighborhoods
East Congress, South Congress
Other Emails

Categories
Used Car Dealers, New Car Dealers, Automobile Parts & Supplies, Automobile Inspection Stations & Services, Auto Repair & Service, Wholesale Used Car Dealers, Automobile Body Repairing & Painting, Automobile Accessories, Used Truck Dealers, Automobile Leasing, Tire Dealers
Other Information

Specialties: Lifetime Warranty, WiFi lounge

Parking: Lot

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Reviews

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Kelly L.

04/21/2015

Overall

Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. Carlos Ortiz at Maxwell Ford helped me to acquire the perfect vehicle at the perfect price !!! He listened carefully to me as I described what I was looking for in a car as well as the budget I needed to work with and I got a vehicle that surpassed all my wishes at a price that fit my budget perfectly!!! I was so impressed with his patience, and sincere desire to find a car that I would be happy with on every level. I have had many salesmen in the past work me over due to their desire to sell me a vehicle based on THEIR desire to either move a vehicle, earn a commision , or any of a number of selfish reasons that made it clear to me that my needs were not a priority. Carlos would rather not sell me a vehicle at all than sell me the wrong one. I was so delighted with the excellent level of customer service that Carlos provided that I referred my boyfriend to Carlos and now both my boyfriend and I have excellent new vehicles we enjoy driving and are delighted to own !!! There was never any pressure, just honesty, courtesy and dedication !!!! Thank you Carlos Ortiz !

seanthomasmapa

07/11/2013

Overall

The staff are really good at giving you an accurate estimate of service wait times. Will definitely be returning here for future service appointments.

robby.mathes1

06/25/2013

Overall

I took my 2012 Ford Focus in to get the Works, an oil change with tire rotation. During my visit, my vehicle was damaged. This was hidden from me with a friendly car wash, even though I had turned down the car wash. I spoke to the service manager who said he would look at security camera footage, but now will not answer or return my calls. BAD BUSINESS. The shady service desk person was in a happy hurry to get me out in my car and pretending to do me a favor and the service manager was unhelpful. Don't take your vehicle here!

scotnaustin

05/15/2013

Overall
The sales department is decept...

Update: It took a few days but Maxwell Ford delivered the exact terms that they had initially proposed.





The sales department is deceptive. They kept me there for almost 5 hours by making an offer that they refused to honor when it came time to sign. BEWARE! Sales Manager Scott Robinson may not be able to deliver what he will have you agree to. Incredible waste of a day.

paulyork

03/09/2013

Overall

My experience was great. Their staff is great and so friendly. I look forward to my next service.

corksccc

02/08/2013

Overall

Their service representative Mario was kind and professional. I will seek him out the next time I have a problem. Picking up a washed truck waiting for me at the front was a memorable experience. It was like I was getting a new car. Overall best dealership service experience I can remember.

williamgan

01/23/2013

Overall

Very prompt and courteous. Its so nice to know every person I come in contact wtih... was trained to do their job well.

jolenema

12/23/2012

Overall
I`m thouroughly satisfied with...

I`m thouroughly satisfied with a positive customer experience.

murielsands

10/23/2012

Overall
I felt the sevice was outstand...

I felt the sevice was outstanding. One of your sales persons drove the car I wanted to look at half way to meet me so that I would not have to drive all the way to Austin to see the car. I have never had that happen before.

lisagaj

09/25/2012

Overall
I think that your operation is...

I think that your operation is as good as it gets. You will definitely be where I come for service on my Fusion.

foydnoles

08/06/2012

Overall
This is what I sent to the Ser...

This is what I sent to the Service Manager today:



Dear Service Manager,

I am writing about my terrible service experience with my Ford F-150. I purchased my truck at Maxwell Ford in 2011 and brought it in for my first service in July 2011. My service consultant was Jonathon Salas and on my initial call, prior to bringing in my truck for service, I told Jonathon that my rear drivers side hanger clip in the backseat had broken off from hanging my business suits on it and it needed to be repaired or replaced. Upon my first service (oil change, tire rotation, etc) everything in that regard was completed successfully; however, the part needed for the hanger clip replacement was not in stock. Obviously this should have been checked before I came in and would have resulted in a much more efficient process. Jonathon stated the part would need to be ordered and it could be installed very quickly in 15 minutes and they would have it in by the next morning. I could not bring it in the next day, but made an appointment for later that week. Upon arrival for service trip #2, I waited over 30 minutes and then Jonathon came by and said the part ordered was only the plastic exterior and did not contain the internal pieces which had a broken metal clip on the exterior, but he said they were going to try to find the internal parts from an existing F-150 on the lot and get me on my way. About 30 minutes later, Jonathon came back and said they were unable to get the part off of another F-150 and they would need to reorder the part and I would have to bring it back in. It had now been two visits and either the staff in service is totally incompetent or the parts department are similarly incompetent. Upon rescheduling for a third visit, mind you this is for a hanger clip, not a bad transmission or engine problems, but a piece of plastic, I came in again for what was supposed to be again a 15 minute fix. Jonathon came back and said they could not locate the internal clip parts and screws and asked if I saw them in my car or cup holder. I could not believe it and became very agitated. It takes a lot to get me angry, like going on 4 visits for a $10 part. Now, the mechanics either lost the screws or left in my car partially broken parts and screws for the job. Extremely unprofessional and incompetent behavior by the entire service team. I have spent over 5 hours (and this has cost me a lot of personal resources/money) and 3 visits and I am no better off than where I started and potentially worse as someone on your team lost/misplaced parts.

monicacamps

06/25/2012

Overall
The overall experience was fin...

The overall experience was fine. Mario took care of repairs and we will continue to use Maxwell Ford`s services. Thank You... Monica Campos.

jacks971704051

06/25/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

Quick and efficent just like it should be

michaele1773765301

06/17/2012

Provided by Citysearch - 
Overall
Editorial review from Citysearch

Mario Fuentes is great and made the experience as easy as possible. I thank you and him.

layne95

05/16/2012

Overall
I switched my service from Lei...

I switched my service from Leif Johnson to Maxwell a few years ago because of the quality of service received both in competence and customer care.

St Jean

05/16/2012

Provided by Citysearch - 
Overall
The Best...As Always!

Excellent service from Mario... as always!!! I have been coming to Mario for car service for years... and he always greets me with a smile... is pleasant and professional... every single time. He always takes the time to listen to any issues or concerns I may be having with my car... and takes the time to explain the outcome after every service.

Roe951

05/02/2012

Provided by Citysearch - 
Overall
Fantastic

Susan Mueller is fantastic. She has handled my vehicle for a few years now as is always professional... very helpful and considerate. She lets me know about everything regarding my vehicle. She is terrific.....much thanks to her!

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