Maid For You Cleaning Svc
8500 N Mopac Expy Ste 807, Austin, TX 78759
|Mon - Fri:|
08/25/2009Provided by Citysearch -
Professional, from the time I inquired to the cleaning. The lady who came out was nice and an excellent cleaner. I like that one person came out and not a crew to offer an individual service. The price was fantastic. I got my 2200 sq ft cleaned for $75. Will definitely use again. Thanks
01/13/2009Provided by Citysearch -
I searched the internet for a cleaning service that had presence in the Austin area. I found this company and it sounded like it would be a very good one to use so I went with it. This is a family run business - owners are named Jackie and Mark, both of whom were very courteous on the phone - but that is beside the point. I scheduled a move-out cleaning. Let's just say that my floors looked like they had not been cleaned when the cleaner was done. Jackie and Mark advertise on their website that they are 'Committed to Customer Service and Satisfaction!"" They also say ""we pride ourselves on personal attention"" and they back their service with a guarantee ""Our Guarantee: If you are not completely satisfied with our service, call within 24 hours and we will come back out with no additional fees and clean your home until you are satisfied.""
Of course I was not satisfied with the service. The whole point of hiring a maid service is so that you don't have to clean it yourself!!! I began to clean my place when I realized I had just spent $100 to have it done - and I expected it to be done right. I called Jackie up to let her know of my dissatisfaction...she basically gave me the 3rd degree - asking me why I wasn't satisfied. She said she didn't understand - I said, ""See it for yourself!' I must have sat on the phone with her for 5 minutes defending my case--which I shouldn't have to!!! I'm the customer - the customer is always right! If I say the floor isn't clean, her response should be - let me send someone else out to clean it again! She should not be questioning me nor giving me a hard time - she should stand behind her guarantee and simply get the job done.
The problem with ""services"" these days is people claim they provide something - but they don't back their s*it up! I shouldn't have to defend my case nor should anyone else. If you pay money for a job- you expect it to be done right.
I will NEVER recommend this service to friends or family!