Leif Johnson Ford Inc
501 E Koenig Ln, Austin, TX 78751
Ford Motor Company
Wheelchair Accessible: Yes
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Absolutely awful service. You couldn't pay me to take my car back there. It's bee sitting in the service lot for five days and no one has even bothered to look at it yet. No one has called me with updates on my car and every time I call in, I'm told they'll get to it the next day. If that weren't enough, they also won't give me a loaner car, so I'm just out a car until whenever they feel like getting around to it. Ridiculous.
LEIF JOHNSON FORD - I was going to let people know what a sorry dealership and product this is but it seems after looking at all the other reviews that I need to get in line behind all the other negative reviews. When I picked up my new Ford Explorer the navigation, Sirius, AM and FM radio didn't work and it took months to finally get repaired. Now my splashguard keeps falling off from the bottom of the bumper and I have taken it back multiple times and they put it back on but it falls off before I get home. Finally got Ford Motor Company involved . . . no help at all they protect their dealers. I guess the only thing now is to hire an attorney. The service department is dirty and an unorganized group of individuals who treat you like you are beneath their pay grade. If considering a Ford, go somewhere else even if it cost more your time is worth more. In a nut shell, Sales delivers cars without checking them out and Service is rude and can't repair the car or they don't know how AND Ford Motor Co. will not help you out!
Leif Johnson Ford sold us a lemon and told nothing but lies to get us into the car. We paid good money for a used car with only 36,000 miles on it. We were told they did a full inspection on the car in addition to servicing it. We were also told it came in from another dealership just a few days prior, which we later learned was a lie, as it was purchased at an auction instead.
After having the car for only four months and putting just 2,000 miles on it- the car completely died and needs to have the engine replaced. It was determined that the oil was nothing but sludge, indicating that it had never been changed. Leif Johnson Ford did not in fact inspect the car as they claimed to. Yet another lie.
Corporate GMC agreed to replace the engine for a $500 deductible, even though their policy states that they don't cover neglect. However, they knew it was the previous owner, and not us that neglected it. They did the right thing for the customer which is something Leif Johnson should learn from. We asked them to pay the $500 deductible and Chuck wouldn't even entertain the idea. We were told we had 7-days to return the car and after that it's our problem.
I guess I shouldn't be surprised that Leif Johnson Ford doesn't stand behind their products when they were more than happy to sell me a bad product to begin with. They had the opportunity to make this right, just as GMC did, by taking care of the $500 deductible, but decided that a satisfied customer isn't worth the money.
The Sales Manager and Finance Manager at dealership off of 183 North and McNeil are AWESOME!!! At first they weren't gonna be able to get us into my 2011 Ford Fusion that I wanted. But after all the calls back and forth, they finally got me into it! I will for sure continue going to this dealership to get all my vehicles from!! Thanks Cory Rebman & Jason Barnett (sales person) for everything you did to get me into the car I have always wanted!!!!!!!!
04/11/2012Provided by Citysearch -
I have nothing negative to say about my recent new car buying experience. I worked with Joel Sacks to get a great deal on my 2012 Ford Focus. The finance guy (sorry, I can't remember his name) was able to give me a better interest rate than my own credit union. Reed walked me through all of the fun features on the car.
I definitely recommend Leif Johnson ford
12/02/2011Provided by Citysearch -
i went there to purchase a used vehicle, mind you this had been the 3rd time here.1st time i was here i was rejected , because of lack of credit, went down to mitsubishi and ended up in a new car, second time, 7 years later, the salesman laughed and said i needed a co-signer.I was there about 2 months ago because i liked a car that i had seen, went to look at it, test drove it, told the salesman of my credit issues.he asuired me they could help.20 min later he asked for 5000 down plus my trade in , he said this was the only way i could get into this car.needles to say , i went down the street and only gave 1500 down and came out with the car of my dreams...i have since told several people to stay way from your dealership, and they have....BIG MISTAKE, BIG....time to go enjoy my convertible...
08/05/2011Provided by Citysearch -
Had a very bad experience with Leif Johnson Ford today. We picked out a $27K F150 from the Ford online inventory and Roy offered to have the vehicle transferred from the other dealership and we scheduled an appt. for 4:30p. I get a call at 4 JUST as I'm leaving asking me to ""come a little later,"" that the truck was ""on it's way right then but stuck in traffic.""
No problem at all. I offered to come in at a little after 5 and he agreed. I load up my two kids and pregnant wife and show up at 5:15. Look around the lot a bit before heading into the office and find out ""my"" truck STILL hasn't arrived.
No problem, right? It's gotta be close by now. We wait in the crappy little front area (run down building, TV wasn't working) but I'm still psyched about getting my new 4x4 truck. Only, the two salesman, Roy and another who greeted us and knew situation, walk by several times over 15 mins without so much as a smile...much less an update.
FINALLY, I start asking random people for help and the second salesman decides to go ahead and call the porter. ""Gee, thanks!"" But wait, he hangs up and tells me the truck will be....wait for it.....ANOTHER 45mins!
My wife seriously thought he was joking with us. I knew better...still calm, I look at my wife and say, ""Well, guess we're a leavin'!"" Salesman just turns and walks away. No apology, no explanation, nothing. MEANWHILE, our actual ""salesman"", Roy, just stands there and watches all this happen. Never. Says. A. Word.
I couldn't help but say to HIM as I pass by, ""Man, what are you doing? I was 100% going to buy that truck right now. It was never on the way till just now, was it?""
Not a word from him. We walk out and proceed to call a sales manager and then Chuck, the actual manager. Chuck goes on to tell me that the truck had 59K miles instead of 29K miles anyway, they had listed it wrong online! At this point, I'm just stunned at their ineptitude and seemingly lax approach to acquiring my $30K business.
I say as much to Chuck, that I didn't feel like he was going to offer much to rectify the situation and maybe I should just head to another Ford dealership. His response: ""Oh, I never said THAT. I definitely want to sell you a truck.""
You don't say, Chuck...you DON'T SAY? Not exactly the response I was looking for. EVERY dealership wants to sell me a freakin' truck, Chuck. YOU need to fix a FUBAR situation and make a new customer happy.
All in all, I'm not completely surprised. I've worked in sales all of my life and I cut my teeth at Lone Star Ford (among others) for a few years back in the day. There are many bad salesman out there and even some bad dealerships. Rarely though, do you find a bad ""customer service"" manager. Those guys know the business and understand that getting the customers money is all that matters. Make them happy, make the sale, repeat tomorrow.
Chuck, I'm GOING to buy a 4x4 F150 this weekend or next week. Roy, you COULD have made at least a few hundo in commission. At the very least, you could have respected me more as a customer. Truly, truly your loss. --A.B.
06/02/2011Provided by Citysearch -
Following about 6 months of internet research and multiple unsuccessful visits to other dealerships in the San Antonio area, I finally found the Ford F-150 I was looking for and at a price well below Kelly Blue Book. I called Leif Johnson about the vehicle and drove to Austin with low expectations based on my previous contacts with the other dealerships. As I walked up to the front door I was met by Tiffini and she invited me to test drive the vehicle which was right up front and had been reserved for me. Wow, first impressions surpassed my previous experiences and after the test drive the actual purchase was a non event. I had done my homework with carfax, NADA rating, blue book value etc. but even if I hadn't they had all this info ready for me. This is a very reputable dealer. Just no nonsense no hassle. I told them I would pay the low internet price plus TT&L and the response was ""OK we'll type it up for you"". Not ""let me ask the sales manager"", not ""well there is a vehicle prep fee you know"", just OK let's do this. Refreshing to say the least. I was also happily surprised when Tiffini called a week after the sale and said she had gotten another Ford passive anti-theft key for the vehicle for me at no charge. There are many second hand F-150s in South Texas and many dealers to choose from. I had a wonderful experience with Leif Johnson Ford who actually appreciates my business and Tiffini set the standard all sales persons should aspire to.