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Hours
Mon - Fri 10:00 am - 7:00 pm, Sat 10:00 am - 6:00 pm, Sun 12:00 pm - 5:00 pm
Neighborhoods
South Lamar, Zilker
AKA

Jack & Adam's Bicycle Shop

Categories
Bicycle Shops, Sporting Goods

Reviews

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truedat22

09/29/2008

Provided by Citysearch - 
Overall
Worst Bike shop in Austin! Do not know how to ship a bike!

I trusted Jack and Adams to safely ship my bike, when it arrived it was badly damaged. They did not respond to my phone calls or emails. I finally had to hire a lawyer and only then did they take responsibility. So if you value your bike i suggest....Do not go to Jack and Adams. Very poor customer service!!

harlawson

08/01/2008

Provided by Citysearch - 
Overall
A Bike Shop that goes the extra mile, even after the deal is done.

I was looking for a new bike and had visited a few other bike stores in Austin, but when it came to the attention to all my needs, I have to say that the staff went way over board to meet them. The personal attention that Jack gave to me has meant the world to me and I can't even begin to say how great they are. I would recommend them to anybody that was looking for a road or tri-bike. Service after the sale is right up there as well. I walked in the store after picking up my triathlon packet for an upcoming race and was greated by name by Jack and one of his sales staff, that showed me how much they put into my bike. Jack took the time to let me try out a couple of bikes and made me pay close attention to fine details that I would have never thought of that made a huge difference in my bike selection. I will always shop at Jack and Adams and tell every person that is looking for a bike or repair to a bike to make sure they visit this store.

sbrudd

07/02/2007

Provided by Citysearch - 
Overall
Great customer service

I am new to triathlons. What surprised me about Jack & Adam?s is that the staff was constantly trying to get me to buy only what I needed and never spend more than was necessary. They also gave exceptional service and spent a lot of time to make sure I was happy with my bike and all of my gear. You can really tell they love what they do. I would highly recommend them, particularly for the beginner-level triathlete.

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