Hotel San Jose
1316 S Congress Ave, Austin, TX 78704
Phone: (512) 804-2418
Phone: (512) 444-7362
Phone: (512) 852-2350
Primary Phone: (512) 852-2360
Phone: (512) 200-7198
Phone: (512) 222-5186
TollFree: (800) 574-8897
San Jose Hotel
Hotel San Jose Lounge
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11/12/2009Provided by Citysearch -
Be prepared to bring some ear plugs to the San Jose because it's going to be a noisy night. I stayed there on a mid-weekday and was surprised at how much noise I could hear in my room.
The San Jose has its own outdoor bar/cafe/hangout area for people to sit down and it also has loud music to go along with it. Mid-week they will tell you it only goes until midnight. Right next to the San Jose is a popular coffee/hangout spot called Jo's which always seems to have a lot of people. There are also several bars in the area playing music which you will hear in your room even after the San Jose has closed down its ""bar"" at midnight.
If you're prepared for the noise then the rest is positive. Although the rooms are small (I stayed in a ""deluxe"" room which had its own bathroom) they will get the job done. But, they're not quite as nice as I expected. The San Jose is right next to a lot of shops and restaurants which you can walk to---this is the biggest plus for the San Jose.
I chose to stay at the San Jose for something unique but the rooms weren't that interesting and the noise was unacceptable. I can't imagine what it's like on a Friday or Saturday. For the price they charge definitely not worth the stay.
07/28/2008Provided by Citysearch -
kcf78749's lack of insight and her date's poor manners, coupled with only a patio visit, are no reason to give anything (not to mention such a marvelous place) 3 stars. Obviously, someone can read her review and see she is an airhead, but it affects the star rating outside the review. What a dummy! It's a four-star (perhaps 4.5 star) place. So, I'll balance out her childish stupidity with 5 of my own.
06/24/2008Provided by Citysearch -
I've never actually stayed at this hotel, so I can't comment on the hotel aspect of it, but it's a great place for a first date. My date and I had some wine out on the patio, by the pool, and it was lovely. However, once I ""broke the seal"", so to speak, I ventured inside to use the ladies' room. One problem--the restrooms were not labeled at all. My date pointed at a glass door that he had just come out of and said, ""I think that's a unisex bathroom?"". I went in, although I was a bit leery because the door was made of glass (albeit a tad frosted, but you could still pretty much see everything). I made him stand in front of the door in case anyone came by, since it was just a one toilet, ""private"" (I use the term loosely) bathroom. Well, he saw someone he knew and went off to go say hi, and then while I was still using the restroom, some guy came up to the door and looked inside. I could see every aspect of his face, so I'm sure he could see everything of mine too! I was humiliated. When I ran outside, my date said, ""Yeah, I saw a few girls coming out of that other door over there"". Apparently there was a ladies room--with a real door! Nice job labeling it.
11/08/2007Provided by Citysearch -
When I saw the overall rating on this hotel, I got excited. Then, I read the reviews. They're pretty overwhelmingly weighted toward the staff being terribly rude. The high ratings mostly refer to the ambiance of the place - not the people.
MOST IMPORTANTLY: When I average the user ratings - I get an overall rating of 3.2 - a far cry from the near-5 rating displayed.
BEWARE: READ THE REVIEWS
10/24/2007Provided by Citysearch -
On this particular day, several large conventions were being held in the downtown Austin area so there were no rooms available, not even as far out as the airport. The gal who took my call, offered me a room that had just become available due to a cancellation. The price was an outrageous $290 for the evening but having called at least 25 different hotels during the past 2 days, I knew it was either this or nothing. I wasn?t given much of a choice either?she wouldn?t so much as hold the room long enough for me to confirm with my boss?so I reluctantly booked it anyway. Needless to say, when I checked in with my boss, the rate was way too much and he ordered me to cancel the reservation.
Now I?m a business man and I understand that these guys stand to lose revenue when they don?t book a room, but I called back no more than five minutes later to cancel and they wouldn?t budge. Their cancellation policy? Twenty-four hour advanced notice; otherwise they charge a full night?s stay minus taxes.
I cut my customers breaks all the time--despite working on sales commission. I doubt the front desk staff stand to gain or lose anything personally from this, so it?s beyond me why there was no leniency in my case. Sure they didn?t technically do anything wrong (trust me, I read their cancellation policy that was emailed me after the fact), but again they lack the ?human factor? as I like to call it, that so many of their larger competitors (i.e. The Omni, The Radisson and the Four Seasons), display on a regular basis. I know this because I called and checked out the cancellation policies of each of these hotels.
So if you want my advice, (for the same per-night cost), you can stay at one of the aforementioned hotels that are located even closer to downtown Austin, and offer the altruism and amenities you?ve come to expect when staying as someone?s guest.
09/28/2007Provided by Citysearch -
While in Austin I stayed several nights at Hotel San Jose. I loved it...the cool, clean, comfortable rooms were just what I was looking for. It's a very unique...amazingly decorated and pristine landscaping. The staff was attentive, friendly and informative about Austin attractions. The lounge and courtyard open up in the evenings for beer and wine and is a great space to relax by the pool or listen to music. The have a coffee bar in the lounge with newspapers/books along with cool adjacent coffee shop called Jo's. The rooms are spacious and private with all the amenities of a new Hotel, yet with vintage feel of it's rich history dating back to 1930's. I like the location most with restaurants, shops and live music venue's nearby. This is definitely not a corporate branded Hotel with wasteful practices and hidden charges after your stay.
08/05/2006Provided by Citysearch -
Brides beware: My husband and I chose the San Jose Hotel for our wedding night. We booked a courtyard suite for two nights (a $600+value). Including out of town guests for our wedding, we occupied 7 rooms valued over $3000. We were treated like anything but valued customers.
The management was rude and hard to work with. They made having bridal portraits in their courtyard unbearable. We had to comply with their strict guidelines of where we could go, how much time to take (15 minutes, max) and their rule that they would not allow more than one individual at a time in the photo. If for any reason, we did not comply ""$500 would be added to our bill"". We had to fight just to get that - which added a lot of stress to the process. (Management actually referred to my request of having a portrait taken with my mother as unacceptable.)
Our other main issue was they did not clean our courtyard suite from the night before. When my husband and I came back to our room after our wedding, the room still had all the garbage in it from the bridal parties day or preparing. Our sheets were dirty, too. This after I personally asked housekeeping to change our sheets I had no idea they wouldnt even clean the room.
The hotel is beautiful. The rooms are expensive but perfectly decorated. It was because of this that we decided on the San Jose Hotel. But after trying to work with the management, who were pretentious and unaccommodating, we quickly realized that it was not worth the hassle OR the risk for our very special occasion. They treated us like they could care less if we returned so we are going to do them the favor of just that.
02/23/2006Provided by Citysearch -
I am an Austinite who has been intrigued by the San Jose for some time now. Love the outside decor but we stayed on a drizzly evening. This resulted in a less than enjoyable experience with the wet gravel from the walkways being tracked onto our room's concrete floor. The interiors are quite sparse but it was interesting to note just how little you need to be comfortable. I would recommend spending the $$$ if you are planning to walk or bike everywhere and can truly enjoy the conversation areas outside. We spent most of our time elsewhere so the amenities were a waste of our resources.
06/22/2004Provided by Citysearch -
...that she's in the HOSPITALITY business. Popped in to ask about blocking a few rooms for my wedding and the owner was shockingly rude. Apparently she's under the impression that whatever trendy cache they currently enjoy will keep them afloat forever.
01/14/2004Provided by Citysearch -
This hotel has so much character & I love its artistic ""community"" feel. Very zen. The bedding is the most comfortable I've ever slept in...loved it so much I purchased the very same bedding/bath supplies (m.o.p. shampoos & Dr. Bonners peppermint soap) and have created my own San Jose Hotel guest room in my home...all the way down to the guest miniatures and the stainless steel hangers!! The video/CD library are a huge +. The proximity to the parks/downtown is ideal. Great shopping along S. Congress, which has great eclectic/antique shops.
The evening sorie in the courtyard is relaxing, with the casual atmosphere, sitting in the dark under the twinkle lights near the pool, drinking wine. I'd also recommend a late night bowl of edamame.
I won't stay anywhere else when I'm in Austin. There is no where else in Austin. To me, the San Jose IS Austin.
02/10/2004Provided by Citysearch -
Good, interesting, hip visual design, but noisy and expensive. The bathroom doors are sliding garage door types that are very noisy in the middle of the night and not very private. You can hear EVERYTHING! Nice area unless you're tired of smug, self-consciously hip, trendy condescending people.
07/11/2003Provided by Citysearch -
San Jose: one of the absolute worst experiences ever. Fairly expensive (we paid $185/night) so it's reasonable to expect upgraded amenities. There are very few (decent location; video/CD library). The Hotel ""hosts"" a poolside party on weekends 'til around midnight (they don't tell you this when you reserve). The noise made it impossible to sleep in our poolside room. Noisy, naked guests in the pool @ 2 a.m. also brought NO response from the staff. Hotel mgmt never even responded to a letter we sent. SKIP THIS PLACE and go for a place that is concerned with your getting a night's sleep.
01/06/2003Provided by Citysearch -
Front desk very helpful in making restaurant recommendations, etc. Decor is interesting but a bit sparse, even for a fan of minimalism. Nice soap and high-end bath fixtures. Guest chair and phone were dirty, otherwise room was clean and smelled good. Surroundings are very attractive. Can't recommend because of paper-thin walls; even mundane noises from quiet guests were loud enough to wake us up. (If you get a band next door, you're done for.)
11/18/2002Provided by Citysearch -
I stayed in 2001. Room had appealing minimalist design, excellent use of space, comfortable bed, fresh flowers. Instead of a closet, there was an unenclosed rack, and instead of a chest, there was a super-long shelf. Nice complimentary breakfast with newspapers. From my ""quiet"" room, I had to walk some distance in the rain and down steps to get to my car--sort of awkward with luggage and an umbrella. Very difficult to reserve a standard room for a holiday--especially Thanksgiving. Call months in advance, or be prepared to upgrade.
10/22/2002Provided by Citysearch -
This was my first time at the hotel. Arrived early, but my room wasn't ready, Nicki quickly offered to check my luggage, offered advice on near-by restaurants and related information. The staff went out of there way to make me and my guest feel as if we were family (rather VIP'S). The rooms were simple, elegant, and confortable. Although I stayed in a larger room with a view of the garden / courtyard - it was money well spent. The afternoon mixer was also unique, elegantly adult, with outstanding wine offered. (dont forget to order the fresh bread / cheese / grapes platter) Over all I would highly receomend this hotel. A bit pricey, but worth it.
06/19/2002Provided by Citysearch -
We usually stay next door at the Austin Motel, a much more accurate reflection of the ""true Austin."" However, if the Austin Motel is full and you've got some extra cash, try the Hotel San Jose. It does try too hard to be hip, but it also does a lot of things well: the rooms are spare yet comfy, the courtyard is both beautiful and fun (due to the bar and fire pit), and the coffee shop next door brings in local bands for special events, which is fun. The S. Congress location is tops (right across the street from the Continental Club and down the street from Guero's. It's a young crowd, though: I felt right at home, but my (50ish) mother-in-law felt a little out of place.
12/11/2006Provided by Citysearch -
What a racket! This place has hip rooms and cool design--and charges every dollar they can for it--but the staff, simply put, s*cks. Basic requests (directions, an iron, recommendations) were met with eye rolls and lackluster answers from too-cool-for-school hipsters--and that is when you can get them to get off the phone--talking with their friends, not helping other customers. The rooms cost FAR too much to be treated so poorly. Plus the walls are really thin and the sliding bathroom doors are really LOUD. Forget about getting up at night and using the bathroom unless you want to wake up your partner (I woke up twice from hearing my neighbor open their bathroom door--that's how thin the walls are). For $200 a night, you get no newspaper, no iron, no coffee or tea, no continental breakfast AND you get treated like a bum. Nice.
My advice: Book a room instead just 500 feet away at the lovely Austin Motel and get more space and friendly Austin-style personality and service for much less.
On the flip side, ""Hotel"" San Jose is a wonderful place to sit on the patio and have a glass of wine under the heat lamps--and you don't have to be a ""guest"" at the ""hotel"" to do so. But do not waste your money booking a room at this overpriced shanty.