3122 Manor Rd, Austin, TX 78723
(512) 469-7468Add Hours
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The worst customer service experiences I've ever had... I decided to try a new place closer to home and I saw this place had good reviews. First impression when I walked in? Completely filthy. Absolutely disgusting. The woman proceeds to trim one of my nails way too short to the point where it was on the verge of painful. I, still being understanding, made no complaint and just asked her to straighten it out as best she could. I showed her a picture of nail art featuring small hearts. She said she could do it and then proceeded to unskillfully blob on to my nails, shapes that looked nothing like hearts. They were not good. She asked if I liked them.. I'd never seen anything like that in a nail salon. I did not want to be rude & I felt uncomfortable but as politely as possible I asked if she could take it off and just do plain pink nails because it didn't look like hearts. She complies. She finishes that up and there is a big, noticeable bubble in one of my nails.. Probably nail debris b/c all their tools are covered in filth. I'm pretty frustrated at this point but I just want to get out of there but I don't want to pay hard earned money for something that looks way worse than LITERALLY any manicure I've ever purchased. She is repairing the damage she did and starts telling me that she knows what she is doing and that I don't have to be judgemental and act like she doesn't know what she's doing. In shock I tried to reason with her and ask what she was talking about, that I said nothing rude and she says "You don't have to say anything, it's your vibe".My vibe. I was so uncomfortable with the situation I said I was leaving to go get it fixed elsewhere and she insisted I pay for this butcher job. She was so wildly inappropriate even her coworker kept telling her to be quiet. This is literally unlike anything I've ever experienced in a customer setting. By far my worst experience in a nail salon. STAY AWAY FROM HOT NAILS.