11504 Morningsun Dr, Austin, TX 78737
Parking: Lot, Free
We have used Hank's since we moved into the house 8 years ago. The first time we chose to call them over another company was only because their sticker was on our AC unit. They have actually serviced this house for the past 20 years through the various owners and have more information on the air conditioning unit history than we do. They are great and reliable company and I would highly recommend them to anyone.
I've been a customer of Hank's for the past 11 years, and have had consistently excellent service. Prompt, courteous response to calls, competent technicians who have shown up when they said they would, more than satisfactory service, and great follow-up for any problems. I highly recommend them for any residential heating/ AC needs. I've been an Austin resident for 20 years and they'll always be my first choice.
The owner doesn't back his product. After he recommended that I spend some thousands of dollars to buy a new ac unit from him, it turned out to be a lemon. We repeatedly asked his service techs (who were sympathetic) come to diagnose, and their conclusions varied. The one consistent element was that the ac wasn't fixed. Then the warranty expired and Hank said he'd have to start charging more to figure out the problem. That's not fair business practice, that's greed and refusal to honor his customer. Deeply frustrating for my family as the weather heats up and we can't afford to start over somewhere else.
The owner does not stand behind his products. After we followed his recommendation to buy a new ac unit for some thousands of dollars, it was a lemon. Several of his techs sympathetically tried different fixes. The warranty expired but not the need to replace or fix the unit. We are shocked that, given this history, he hasn't replaced the new unit but wants to be paid more to continue to troubleshoot the lemon. That's simply unfair, dishonorable business practice. Better Business Bureau will approach him but the person on the street doesn't know this.
11/30/2011Provided by Citysearch -
I had a horrible experience with this company.
I made the unfortunate decision to call Hanks Service Company and it cost me a lot of money. I had a serious problem with my air conditioning system and an air flow problem. Hanks Service Co. sent out a technician named Jacob Walker. i found out later that Jacob Walker has a criminal record and is a registered s** offender. I was a victim of a scam by their technician. Their technician, Jacob Walker, told me that the company would not fix the problem because it involved cutting into the wall. He said that he would fix it on his own time. So I said okay -- how am I supposed to know that this guy is a criminal? Why didn't they do a background check on their employees? So he asked me for money in advance to add on a second air conditioning unit to my home. I gave him money in advance and then he told me more lies that he was in a car accident and etc. etc, etc.. When I realized that I had been a victim of a scam, I called Hank's company and told them what had happened. So they came out to my home to retrieve the stolen equipment in my garage and I was happy to oblige them and give back to them the equipment which had been stolen. Then they refused to have anything more to do with me and their attitude was that this was an outside job and had nothing to do with them. Hank Hodes refused to accept any responsibility for his technician who scammed me.
I had to spend my own money to do research to find out that their technician, Jacob Walker, has a criminal record and is a registered s** offender. I have never received any apology from Hank Hodes. He is a total jerk and you should never do business with him.