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Hank's Service

Map & Directions
(87 Reviews)

11504 Morningsun Dr, Austin, TX 78737

(512) 458-9962

OPEN NOW
Today: Open 24 Hours
34
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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RELAX IT'S RHEEM|RELAX. IT'S RHEEM|IT'S RHEEM

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Admiral, Amana, Bryant, Carrier, Coleman, Frigidaire, GE, Ge, General Electric, Hotpoint, Intertherm, Janitrol, Kenmore, Lennox, Maytag, Payne, Rheem, Rheem/Ruud, Ruud, Sub-Zero, Trane, Trane/General Electric, Whirlpool, York, York Shipley, dishwashers, refrigerators
Payment method
amex, discover
Associations
BBB,Better Business Bureau
Categories
Major Appliances, Refrigerators & Freezers-Repair & Service, Geothermal Heating & Cooling Contractors, Air Conditioning Contractors & Systems, Heat Pumps, Heating Contractors & Specialties, Air Conditioning Service & Repair, Heating Equipment & Systems-Wholesale
Other Information

Parking: Lot, Free

Reviews

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Ester T.

03/29/2016

Overall
Expertise
Professionalism
Promptness

Bobby was my superman this morning. I was given services within hours of me calling. Speedy and effective and cost-effective. I signed a yearly contract. Don't wait to get this service for yourself!

Matthew V.

03/16/2016

Overall

I am so happy with Hank's Service. Booby and Thomas did a great job fixing my problems. They were courteous and prompt. They got the job done quickly and explained everything. I have used Hank's before and will use them again.

Millicent W.

02/25/2016

Overall

We have used Hank's since we moved into the house 8 years ago. The first time we chose to call them over another company was only because their sticker was on our AC unit. They have actually serviced this house for the past 20 years through the various owners and have more information on the air conditioning unit history than we do. They are great and reliable company and I would highly recommend them to anyone.

Donald R.

01/28/2016

Overall

I've been a customer of Hank's for the past 11 years, and have had consistently excellent service. Prompt, courteous response to calls, competent technicians who have shown up when they said they would, more than satisfactory service, and great follow-up for any problems. I highly recommend them for any residential heating/ AC needs. I've been an Austin resident for 20 years and they'll always be my first choice.

Michael S.

01/19/2016

Overall

Very good! Thank you Hank's Service for an excellent experience... Highly recommend to everyone and anyone.

Stephen H.

11/02/2015

Overall

Very good service ! They are very knowledgeable ... Thank you to Hank's Service, I am satisfied !!!

david223

07/10/2012

Overall
Everyone has always been very ...

Everyone has always been very kind. Thank you so much for all you do.

stevencruz241

06/27/2012

Overall
The person that come to my hou...

The person that come to my house was extremely friendly and very professional. I would use them again. They do good work too!

costaj2907

06/07/2012

Overall
Ryan was the technician that a...

Ryan was the technician that arrived at my house. He was very friendly and polite. He was also knowledgeable of his work and finished everything quickly while explaining what he was doing. The experience was an A plus!

jamesbailey443

05/29/2012

Overall
They have been great to deal w...

They have been great to deal with and are always professional when they come over. I recommend them all the time and will certainly use them again!

craigfarmer126

05/23/2012

Overall
Hank's Service has been great....

Hank's Service has been great. I like that their employees are competent and informative. We also appreciate that they were quick to arrive and offered fast accurate service.

Alexsis

05/23/2012

Provided by Citysearch - 
Overall
BEWARE of Hank's Service Company. I

BEWARE of Hank's Service Company. I wrote a review before and now it's not here anymore. It makes me wonder why not (?). What happened to my review (?) Is Hank paying out bribes so the bad reviews do not show up ?

This company is awful.

scovens

05/21/2012

Provided by Citysearch - 
Overall
BEWARE of Hank's

The owner doesn't back his product. After he recommended that I spend some thousands of dollars to buy a new ac unit from him, it turned out to be a lemon. We repeatedly asked his service techs (who were sympathetic) come to diagnose, and their conclusions varied. The one consistent element was that the ac wasn't fixed. Then the warranty expired and Hank said he'd have to start charging more to figure out the problem. That's not fair business practice, that's greed and refusal to honor his customer. Deeply frustrating for my family as the weather heats up and we can't afford to start over somewhere else.

scovens

05/21/2012

Provided by Citysearch - 
Overall
BEWARE of Hank's

The owner does not stand behind his products. After we followed his recommendation to buy a new ac unit for some thousands of dollars, it was a lemon. Several of his techs sympathetically tried different fixes. The warranty expired but not the need to replace or fix the unit. We are shocked that, given this history, he hasn't replaced the new unit but wants to be paid more to continue to troubleshoot the lemon. That's simply unfair, dishonorable business practice. Better Business Bureau will approach him but the person on the street doesn't know this.

alant972

05/09/2012

Overall
They called ahead like I asked...

They called ahead like I asked and gave plenty of notice for me to meet him at my house. They did a great job.

fallon1

11/30/2011

Overall
Hanks Service saved my holiday...

Hanks Service saved my holiday with fast respectful honest service, thanks sooo much! You can tell these guys are busy, but give them respect and they'll respect and treat you right. A+

Alexsis

11/30/2011

Provided by Citysearch - 
Overall
Awful

I had a horrible experience with this company.

I made the unfortunate decision to call Hanks Service Company and it cost me a lot of money. I had a serious problem with my air conditioning system and an air flow problem. Hanks Service Co. sent out a technician named Jacob Walker. i found out later that Jacob Walker has a criminal record and is a registered s** offender. I was a victim of a scam by their technician. Their technician, Jacob Walker, told me that the company would not fix the problem because it involved cutting into the wall. He said that he would fix it on his own time. So I said okay -- how am I supposed to know that this guy is a criminal? Why didn't they do a background check on their employees? So he asked me for money in advance to add on a second air conditioning unit to my home. I gave him money in advance and then he told me more lies that he was in a car accident and etc. etc, etc.. When I realized that I had been a victim of a scam, I called Hank's company and told them what had happened. So they came out to my home to retrieve the stolen equipment in my garage and I was happy to oblige them and give back to them the equipment which had been stolen. Then they refused to have anything more to do with me and their attitude was that this was an outside job and had nothing to do with them. Hank Hodes refused to accept any responsibility for his technician who scammed me.

I had to spend my own money to do research to find out that their technician, Jacob Walker, has a criminal record and is a registered s** offender. I have never received any apology from Hank Hodes. He is a total jerk and you should never do business with him.