H K Auto
16299 Fm 1325, Austin, TX 78728
08/22/2011Provided by Citysearch -
I brought my 1975 K5 Blazer in. This is a total project. Just trying to get it ready for hunting season. My vehicle needed a lot more than I wanted to spend. Jason and his guys went out of there way to get me cheap parts for my Blazer (used junk yard). It was there for a little more than a week, they repaired my steering,brakes,tranny slipping and finally his guy fixed my passenger door latch. I feel as if I should owe them more. Kudos Jason keep it up. Glad to see the new mechanics very professional.
03/07/2011Provided by Citysearch -
I have to agree with majority of reviews. These guys treated me like family. A lot of the shops try to lie and take advantge of women, Jason was upfront and honest about everything, and I appreciate that.
My car overheated after dropping my son off at school so I took it in to HK. My son had a game later that day and Jason (owner) said to me ""we will get it taken care of by then dont worry""
He is a man of his word and I was able to take my son and 3 of his team mates to the game. He also fixed issue with minimal cost to me.
HK has a customer for life. Thanks Jason
02/24/2011Provided by Citysearch -
Jason & his Crew at HK are the best around. They are fair, honest and most of all, are great at what they do.
HK is my go to shop. My friends and co-workers go there too. I would highly recommend them to anyone needing great automotive service at a honest price.
02/21/2011Provided by Citysearch -
Recently my 2005 Corvette started driving funny. I drove it to a shop nearby my home( so i didnt stress engine more), the guy called me 30 min later with dreaded news and said it was going to cost around $2800 to fix engine issue.(claimed heads needed replacing) I was suspicious so I had it towed to HK. I have been taking my 2 vehicles to HK for over 2 years now. Jason has always been honest from day 1 that is why I drive across town to get there.
Jason was able to save my Corvette from having unecessary engine work done that the other dishonest mechanic recommended. It ended up being a minor issue that was identified by one of his mechanics..Totaling $238 parts and labor...SAVED ME $2562!
Best of all Jason and his mechanics treat you like a valued customer not like some wallet who just walked in, the other shop tried to rip me off and had no shame in doing so. HK saved my Corvette (and wallet) and I am sure they will treat you and your car the same as they did mine.Check em out..you'll be glad you did
Very honest and friendly. Do not go anywhere else. Trust me. I have been going there for over 2 years
2005 Corvette owner
Pros: HONEST, experts, customer oriented, SAVED ME MONEY
02/09/2011Provided by Citysearch -
I'm Jason and I am proud to say that I own HK Auto Service. First, thanks Andy for the positive review, I hope we can keep earning them from you. I would like to respond to the two recent negative comments posted.
1st complaint - owner drove my car and left a starbucks receipt along with no gas and I had half a tank when I came in, to make it up to me the owner said he would replace my windshield and it still has not been done.
This customer brought in a PT Cruiser with a check engine light on had a list of about 10 items to look at, one being a rubbing noise under the vehicle while driving. After repairs she also wanted an inspection. When you repair a vehicle and reset the computer the vehicle has to be driven 30 - 50 miles before the readiness tests are complete to get the vehicle inspected. She was a friend of my next door neighbors and was out of town for 10 days so as I told her I did drive her vehicle the needed amount to get the job done, she had no complaints about the job but was upset about gas and a starbucks receipt so I offered to replace her cracked windshield to make up for it. We replaced her windshield but still got drilled with the negative review. Her husband was a very nice guy, but this customer was very negative from the beginning, I should have not tried to go out of my way to get it inspected and just replaced the timing belt and fixed the check engine and sent her on her way to drive the vehicle herself. Learning lesson for me. This customer had no idea what readiness tests were or why test driving was needed, I should have explained things to her when she dropped it off again my fault.
2nd Complaint - Honda Prelude, I appreciate the fact that you waited until your warranty expired to write the review, you are acknowledging the fact that we stand behind our warranty and I appreciate that, as we do. But I take real offense at this customer's negative feed back because it is made up. It is obvious you went through and read any negative review and tried to say the same thing. This customer brought in a Prelude to rebuild the transmission even though is shifted perfectly, his complaint was that it didn't shift like it did when he first purchased it. Here again learning lesson for me, I should have known how tough of a customer to please he would be from the beginning, even my builder didn't want to touch it and said there was nothing technically wrong with it. I told the customer this but did say we could rebuild it and install a shift kit that would make it a firmer shift and he was all for it. This customer without calling dropped his car off for warranty work and not only forgot to call us and tell us what we were looking at but also didn't tell us where he stashed the key! We have a drop box on the front door and it was not in there. So yes it did sit for 8 days, we had no key and no call from you until day 7. As far as the gas goes, if you come in with no gas you will typically leave with no gas.
I probably shouldn't have even responded to these negative reviews because a war of words is not what I want. But I am proud of our positive reviews and it seems like we got a couple of recent negatives reviews from people that are just negative in general. I understand that you can not win them all and when a customer walks out with a positive experience they typically still don't leave a review while a negative experience is much more likely to cause a negative review.
Thanks for your time, I appreciate all of our great customers.
HK Auto Service
16299 FM 1325
Austin Tx 78728
02/08/2011Provided by Citysearch -
This was the first time that I have taken my Honda Element away from the dealership for service. I was recently at Round Rock Honda and was given a $1,400 estimate for what I consider maintenance items and my Element only has 80K miles, needless to say it was time to look around. I was directed to HK Auto by one of my neighbors and I was really impressed. The dealer was suggesting items only due to miles. HK's mechanic actually looked at the items to tell me if they were needed or not. I'm not into replacing parts just because they have been on my car for a while unless it is going to hurt something. They got me in and out the same day, they provided a free estimate so looking it over and quoted me costed nothing, and they saved me about $900. I am taking my wife's car in Friday for new struts, if they do another good job for me I will report back. So far they have earned a 5 star rating in my book.
12/07/2010Provided by Citysearch -
Read some reviews here, and on craigslist. Thought I would give it a try for a transmission rebuild. This has been my experience in the last year. I, like another feedback provider, dropped my car of with 3/4 a tank of gas. The rebuild took 12 days. my gas light was on when I picked it up. So SOMEBODY drove the vehicle for at least 250 miles on my gas. The price was reasonable, the 12 days was a stretch. AND HK stole my gasoline. About 2 months later, the transmission started leaking, and was not shifting right. Brought it in for repairs. Only took 8 days to repair the vehicle. 2 months later...more transmission leaks, and not shifting right. Back to HK auto, for them to take a week to complete warranty work. Car is sitting in the lot, and the rear was sideswiped while in HK's posession. The owner, Jason, offered to pay my deductible. It never happened.
Had to pay my own deductible, and my own insurance paid while HK denied responsibility to my insurance company. August...transmission leaks again. Not shifting right again. This time it took 13 days to complete the repairs. Observed employees drinking beer while working on cars. The owner would avoid my calls by way of caller ID. I call on another phoneline and he answers it right away, no voicemail. Its obvious that the owner was avoiding me. This place caused me so much hassle...I was afraid to post feedback prior to my warranty expiring, that they would deny repairs as retaliation. Please, for your own hard earned money, for your sanity, for your repeated downtime on repeated shoddy repairs...please avoid this shop. OH!! and dont drop your keys in the dropbox. It doesnt lock. Any joker, or a drunk employee could steal your keys, or even your whole car! C- review by Better Business Bureau, too.
10/02/2010Provided by Citysearch -
I recently moved to Austin and was afraid It was going to be hard to find a mechanic I could trust. I took one of my cars in to get an alternator replaced after reading positive reviews here I figured I would give it a shot.
It was a great experience. Jason (owner) is honest and the price was significantly less than other shops after other shops wanted battery replaced (before even seeing my car) . That was 6 months ago. Since then I have brought my luxury vehicle here for routine maintenance instead of the dealership. My cars run great, I know I now have a mechanic I can trust who won't screw me on pricing like dealer and other shops I called. Finally an honest mechanic.
100% recommended, see for yourself. Employees are great mechanics who know their stuff.
09/27/2010Provided by Citysearch -
The owner Jason is very honest about what your car needs, could use, or just flat out doesn't need, I will never take my car any other shop. I appreciate the fact that the owner personally went ouit and drove my car to listen for the noise my car was making as well.
09/04/2010Provided by Citysearch -
My best friend referred me to this auto shop because a coworker of hers was the owners neighbor. I left my car for a week while I was out of town to be repaired. The repairs on my car weren't done until the day I returned home, and the car wasn't even checked after the repairs were completed!
I had left my car with a half tank of gas and when I got it back it was on empty and had a whole new problem with it where it was shuddering like it was threatening to stall out. The next day I found a Starbucks receipt dated during the time I was out of town, and a bag from Charming Charlie's left in my car! When I called to complain, Jason, THE OWNER admitted to driving my car while it was with him! He admitted to picking up his wife and taking her shopping, then driving down south to run an errand and back to the shop. However, I was also informed that my car was seen parked at the owners house while I was gone.
So even though the work may be cheap, do you really want to let the owner use your car for his own private use? Do you really want your insurance premiums to sky rocket if he wrecks your car while in his care? Do you want to be held responsible for traffic tickets? Do you really want to let this immoral and unprofessional business anywhere near your car?
Also, when I made a fuss about this unprofessional behavior, they offered to pay to replace my windshield for me in compensation...Two weeks and 5 phone calls later...I'm still waiting for my windshield to get fixed.
02/09/2010Provided by Citysearch -
First, the owner Jason took me to Barnes and Noble right around the corner while they worked on my car. I was very happy about that to start, then to make my long story short I had recently replaced an oxygen sensor at another shop twice with the light coming right back on. These guys diagnosed the problem, told me that I really needed a dealer oxygen sensor because the resistance on after markets were not right, I expected them to then kill me with the price, to my shock HK Auto sold me an O2 sensor from the Honda dealership for $40 less than the first shop sold me a ""Bosch"" O2 sensor. This made it painfully obvious that I had really been taken at shop ""A"" but they were nice about taking my money so I won't mention their name, and shop ""B"" HK Auto not only got it right, I passed inspection the next week after putting some miles on my car the light has remained off. I was in and out in two hours with my problem actually repaired at a cheaper price while using higher dollar parts.
I will never use anyone else, HK Auto and Jason have earned me and my family's business for life!
01/15/2010Provided by Citysearch -
Really avoid Hk Auto @ all Costs they claim that they are ASE Certified probably one person in the shop is, with the quality work that comes out of there I doubt that any one there is ASE Certified. Do Not Go to Hk Auto! Because I'll just say I told you so.
10/12/2009Provided by Citysearch -
I replaced the brakes on my car myself and got something wrong so I brought it up to Jason fix my messup. They looked it over and ended up only needing to flush the brake fluid. I was in and out within 30 minutes. They only did the work necessary without being pushy at all. A pleasure to work with and I will use them again.
We have been going to HK for a little while now. Both our cars (Hyundai and Toyota) are serviced there and we have never EVER had a problem with anything done.
Jason and Israel offer impeccable customer service and great workmanship at unbeatable prices.
We have sent a few people their way and they never disappointed. All were quoted well over twice what HK ended up charging them which goes to show how honest that shop is.
We have yet to find anyone who can beat their service or/and prices.
08/04/2009Provided by Citysearch -
I contacted Jason after reading his ad on craigslist. I have a 2002 Isuzu Trooper which needed a timing belt, tensioner and water pump. Jason replaced it for $600.00 less than the quote from Lambs Automotive. I brought it in and 4 hours later it was done. I did have a problem with the coolant leaking. Jason took me right away and had Israel (his ace mechanic) fix the problem. It was nothing more than a bad clamp. He replaced the clamp and filled the coolant. 10 minutes later I was back on the road. No charge.
I was so happy with the service I brought my other SUV in for an oil change and fix a flat. Again they took me in right away and was done within a half an hour.
Quality, honesty and fast friendly service. I will recommend my friends take their cars to Jason.
05/08/2009Provided by Citysearch -
I just moved to Austin in the last month or so, my 94 Dodge Stealth had a bad clutch on the AC compressor and my 2001 F150 developed a ""whine"" and had the engine light come on while we were hauling the horses out. The thought of forking out a lot of cash for repairing two cars just after moving was chilling, even worse doing it on the cheap and having to redo things or paying for work not really needed.
I decided to start with the stealth since I knew the exact nature of the problem. I called Ben White and while they were very professional I got a long litany of ""doing it right"" and an estimate of $1500 best case. I took it to Lambs for a 2nd opinion since it was right down the street. I got a $1400 minimum estimate and ""it could run to $2,000 or more""...we won't know till we get it open.
In desperation I started searching online and came across the reviews here. I spoke to Jason and explained that the clutch on the compressor was bad but the compressor was fine. While he said a lot of the same things somehow the tone was different. I decided to risk the drive over and am glad I did. While we looked for rebuilt or a compressor from a junk yard it wasn't to be. In the end they put in a brand new OEM compressor and replaced a few additional components (complete with 1 year/12,000 warranty). All for less then $900.
Now I turned to the truck. Again Ben White wanted $89 for diagnostics and Lambs a similar amount (back when I 1st talked to them). Jason doesn't charge for diagnostics so it was an easy choice to make (obviously the experience with the Stealth helped). Israel (great mechanic IMO) pulled the codes for me and told me it was a ""lean air"" code. This required a bit of trouble shooting and it ended up being the intake gasket....which takes a lot of labor to replace. Based on 1st experience I didn't bother with a ""2nd opinion"" and gave Jason the go ahead. Israel suggested a tune up as well so the damage out the door was roughly $600. The truck drove great till the next morning...when it started to make a different but similar whine.
Naturally I was a bit tweaked and concerned, to be fair it wasn't the same whine and the thought of another outlay was hard to handle. Jason said to bring it in that afternoon and I did. He got one of the guys to look at it while Israel was out on an errand and we made some generic progress. Once Israel got back he nailed the issue (an ""idle motor""??) in 2 minutes and Jason had it fixed at no charge since he felt they would/should have caught it on inspection test drive if it was bad then.
To me this was a separate but related problem and he went above and beyond to be fair with me. No question my cars go nowhere else as long as I live in the Austin area.
In the end to me a trip to the mechanic is no better then a trip to the proctologist, you know your gonna ""take it up the ..."" finding a shop that will treat you fairly and with respect makes one of life's less pleasurable realities a bit more bearable.
04/16/2009Provided by Citysearch -
I took my car in after having A/C issues, I took it somewhere else and they took forever just to diagnose it. I was quoted mid $300. I then I came across HK and I decided to take my car in for a second opinion.
I spoke with Jason and my car was diagnosed within the hour(turns out I didnt need what other shop said I needed) It ended up costing me around $115 with labor. and I had it by noon the same day. The honesty factor alone has me coming back to this shop and the fact that Jason employs great mechanics is all the better. I would definitely recommend this place to anyone who values 100% honesty and top notch work.
Most of these bad reviews seem crazy. For instance, one person claims they aren't ASE certified . These people just make up garbage and post it (get educated you fool....see profile picture to see what people think of you and your lying review)