GRACELAND Windows, Doors, Design
Austin, TX 78750
Wheelchair Accessible: Yes
We recently downsized homes to a zero lot line neighborhood and the immediate drawback for us was the amount of outside noise we heard all throughout the day (dogs, trucks, neighbors, etc). The home is only 8 years old but all the windows were builder-grade and the sound control was horrible. Upon researching options I came across Graceland and spoke with the owner, Jacob Boone, and he recommended I go with a specialty glass they offered called "Hero Glass", which is a laminated dual-pane glass package. The results have been dramatic. Where with our old windows we could hear every little nuance outside, we now have to look out the window to see if it's even raining!! Jacob was the consummate professional through it all, the windows delivered as promised, and the installers did an excellent job. We definitely recommend Graceland for any sort of window replacement project.
We are very satisfied with our experience replacing windows with Graceland. We had done this sort of thing before at our home in Kansas so we had some benchmarks on pricing already. I don't want to sound like a broken record repeating what other reviewers have stated but Jacob was great to work with. He was honest and thorough, and I felt like he genuinely cared about getting our project done right. Mr. Boone showed up to the job site, walked through the final inspection with myself and his installers, and he answered all of our questions. We do recommend this company.
I started looking for replacement windows in our South Austin home back in April of '14 and quickly grew tired of sales guys overselling me and telling me what I "needed". Needless to say I called very few back. I finally quit kicking tires in August and decided to get 2 more quotes and Graceland Windows was one of them. Immediately I liked Jacob and the way he talked WITH me and not at me. He showed me samples and even gave me addresses of some homes he had installed similar windows in for my wife and I to take a look at. The pricing was fair and the product has endured nicely through some of the hotter and colder days we've had. Overall, I'm very pleased with the replacement windows we purchased, the installation, and the way that the owner dealt with us. I'd choose Graceland Windows again if I were to do it all over.
The customer service we received from Jacob at Graceland Windows rivaled any service we have ever gotten since owning our south austin home…a home that is 28 years old and seen its fair share of contractors. The windows we purchased are beautiful and the price was lower than 2 of the 3 other quotes we received. What sold us though was the attention to detail that Jacob had and how quickly he responded to concerns we had leading up to the installation. I've referred Graceland to 2 other neighbors and fully expect to see them in the neighborhood again soon.
We have worked with Graceland Windows for a number of remodel projects throughout the Austin area. Their windows are stellar - the quality is top-notch -we are always given tons of options, and that is especially appreciated for the high-end custom homes.
Jacob is great to work with. His delivery and approach is impressive because he doesn't just try to sell homeowners the most expensive brand. He is easy-going and affable, and a dream to work with. He also takes his time, works with designers, and ensures that everyone is happy. A small business like Graceland is hard to find in a quickly growing city like Austin that is over-populated with builders and contractors just rushing to get the job done. We know we can depend on Graceland; we couldn't be happier with their work ethic and ability to deliver a job done right.
We HIGHLY recommend Graceland Windows + Doors.
Working with Jacob has reaffirmed every reason I've ever had to use local businesses. Jacob was hands-on, detail oriented, and like another reviewer stated, I didn't feel like I was being sold something. I have nothing but great things to say about Jacob's customer service, and we weren't always the most decisive customers!!
As for the product Graceland installed, we are equally as pleased. We had 14 old windows replaced, new window sills on half of them were installed, and we ended up having Graceland install Graber blinds on the front of the house (not originally planned).
Of all the quotes we received, Graceland's wasn't the cheapest and it by far wasn't the most expensive. It was reasonable, and we will be getting new blinds from them for the rest of the house before next summer, and possibly a door if this wind keeps up!