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German Auto Center

Map & Directions
(9 Reviews)

8215 Research Blvd, Austin, TX 78758

(512) 452-6437

OPEN NOW
Today: 7:30 am - 5:30 pm
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
"German Auto Center's customer service is unparalleled. From the little minute details like calling to follow up with you a week later, to the technician leaving his business card on the console. They have a courier service to take you to work and pick you up when your car is ready so it's really convenient. All that, and their price is still very competitive. I'm a tough customer to please and I find German Auto Center to be the very best, all around. Our mission is to be recognized as central Texas' dealer alternative for premium European brands by offering the expertise and convenience amenities of the dealer while providing honest, straightforward and quality automotive services at a reasonable price.Since our founding in 1979, German Auto Center has outgrown two locations and recently moved into our current location at 8215 Research Blvd, located on the northbound frontage road of highway 183 ( Research Blvd ) just north of Lamar Blvd.German Auto Center is certified as a Bosch Authorized Car Service Center. Bosch Company, which provides critical systems and components to,, Volvo, Jaguar, and every major automotive manufacturer worldwide, is the world's leader in technology for gasoline and diesel automobiles. As a Bosch Authorized Car Service Center, you are guaranteed that our facilities and our employees are trained and equipped to address today's complex automotive systems. From safety and braking systems to gasoline and diesel fuel injection and engine management systems, German Auto Center is equipped to maintain and service all aspects of your vehicle.As we recognize the inconvenience caused when your vehicle is being serviced, German Auto Center offers a complimentary porter service and will be happy to take you home, to work, to the mall, or anywhere else that you might need to be. We also offer a limited loaner vehicle program when your vehicle may require extended maintenance or repairs.Stay connected while you are at German Auto Center. German Auto Center offers a comfortable and spacious waiting area complete with WiFi Internet Access.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Brands
Audi, BMW, Jaguar, Mercedes Benz, Mini Cooper, Porsche, Volkswagen, Volvo
Payment method
visa, master card, amex, discover, debit, company card
Neighborhood
North Austin
Other Emails

Categories
Automobile Parts & Supplies, Auto Oil & Lube, Auto Repair & Service, Automobile Accessories, Automobile Diagnostic Service, Automobile Electric Service, Automobile Parts & Supplies-Used & Rebuilt-Wholesale & Manufacturers, Automotive Tune Up Service, Brake Repair, Clutches, Emissions Inspection Stations, Mufflers & Exhaust Systems, Radiators Automotive Sales & Service, Tire Dealers, Truck Service & Repair, Used Car Dealers
Other Information

Certifications: Bosch - Authorized Service Provider, Automotive Service Excellence, Better Business Bureau

Parking: Lot

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Reviews

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Janis J.

01/23/2015

Overall
Third Time Here and Love It! ...

Third Time Here and Love It!

The first two times I had estimates at the dealer and when I shopped here, the rates were much better. As a woman, I sometimes feel I am either being condescended to at car shops, as well as being bilked, but that's not how I have ever felt at German Auto. That's why I brought my husband car here this time!

Zoshia

02/10/2010

Provided by Citysearch - 
Overall
Saved me time and money

I used to take my car to the dealer to get the oil changed but every time there was something that 'had' to be repaired....even though my car seemed to be fine to me it always landed up costing me almost $1000 every time I'd take it in. So I decided to take it to German Auto Center and they gave me a list of maintenance and repairs they recommended, but took time to explain what needed to be done now and what could wait.....and they're WAY less expensive than the dealer ever was. Now I've been going there for almost two years. My car's done the same day and sometimes I just stay and work in their lobby - free wireless!

Sophie W.

SimonW

02/10/2010

Provided by Citysearch - 
Overall
The Best!!

I wanted to just say how wonderful my experience was with German Auto Center. Having recently moved here to Austin, I was referred to German Auto Center by a co-worker. I own two BMWs and a Mercedes Benz and German Auto Center now takes car of all of them. It is great to find someone who knows my cars as well as the dealer and treats me so wonderfully and not like a number.

These guys are great!! They took the time to explain everything to me, then they told me what needed to be done now and what could wait - never had that happen at the dealer! And they did exactly what they said!! Would recommend them to anyone. Len and his team have made a customer for life!

cha22

02/10/2010

Provided by Citysearch - 
Overall
German Auto rocks!

I called German Auto Center after hearing their ad on the radio, which mentioned they worked on Jaguars. Most places that do are unfriendly and overpriced, but the guys at German Auto were not only nice but helped me get my car to them, fixed it fast and for much less than the dealership was going to charge! I have gone back one other time for some warranty work and the experience was just as good. Hope they expand their business to the Hill County someday, but meanwhile they are worth the drive. Would totally recommend!

MB01

02/10/2010

Provided by Citysearch - 
Overall
Great Service

My E320 needed new brakes. Called the dealership and German Auto Center for quotes. German Auto was 50% less than the dealership. Scheduled the service for the next day, dropped off my car, hopped in their loaner car and went to work. Svc Mgr called me 2 hrs later with an update, my car would be finished in 1 hr. Stopped in at lunch, the invoice matched the quote, and I was on my way. So easy! The next day, I received a follow up call from German Auto Center, making sure I was satisfied. Very Nice! Since my factory service warranty has expired, and German Auto is so convenient they will be taking care of my car from now on. Nice to have my car serviced without someone trying to sell me a new car or additional parts.

Matt K

austinight13

12/18/2009

Provided by Citysearch - 
Overall
CROOKS!

Never go to German Auto Center. They will try to make up all kinds of things to charge you more. This is not even in the normal car mechanic rip off up-charge. I am talking about telling me that after fixing my ignition for $500 and then telling me I need a new key and charging me $60 for that... and then... after a week and a half of trying to get my car back after it had already been fixed... they tell me that my battery is dead and I need a new one which is another $150...

me: oh really, what is wrong with the battery?
clay (mechanic) : Its just old. I don't know, but we have to jump it every time we try to move it around the lot. we don't
think it is safe for you to drive it home like that because it could just stop working.
me: That is weird because that battery is less than two years old and that is too expensive so I will just have you jump it
when I pick it up and I will get a battery somewhere else.
clay: umm, alright.

So then I go to pick up my car and he tells some guy to ""jump his car and bring it around front"" The guy says ok and then drives my car around the corner about 40 seconds later.


THE WORST(best) PART :

MY BATTERY WORKS PERFECTLY FINE!!!! I have used it for a week now and even took it on a 5 hour highway road trip one day!

hillcountryrainmaker

05/07/2009

Provided by Citysearch - 
Overall
Top shelf customer service

German Auto Center has the best customer service of any place I have ever taken my car. Their techs are the best - they really know what they're doing. Sometimes I'm not very good at articulating problems and their techs have so much experience they can always figure out what's wrong and get it fixed. I know they will be fair with me and I have come to rely on their advice and service. I have found their prices to be better than the dealer, and the customer service is unbelievable. They will take me to work and come pick me up when my car is ready, so it's never inconvenient - sometimes they have even provided a loaner car for the day when I had some appointments while my BMW was in the shop. The business changed hands last year and the new owner has a really high standard for customer service, and it shows throughout the company - everyone goes the extra mile. I highly recommend them for any kind of repair or routine maintenance on Mercedes, BMW, VW, Audi, Porsche and I think they even work on Jaguars.

keepthemhonest

09/04/2007

Provided by Citysearch - 
Overall
Beware!! get the quote in writing before handing over keys

These guys are untrustworthy. They quoted me very reasonable price when I called them. They confirmed it when I dropped the car. However, I called them for car pick up, the price was almost $300 more than before. They didn't even bother calling me to check with me. No additional work or repairs were done either.

I wasn't too happy. But on top of that when I went to pick up the car, the price on the invoice was more than $200 more than the inflated price!! Upon questioning, Mitch acted baffled and sounded as if it was an ""honest"" mistake. I bet if I hadn't caught it, they would have charged it.

Be very careful with these guys. Work quality is OK. Not great. But not worth it with these tactictis. I am again looking for a reliable and honest repair shop.

lovebluewater

08/04/2007

Provided by Citysearch - 
Overall
Best German Car Repair Center, Auto Sales and Service, Very Knowledgable Mechanics

German Auto Center is a great place to take your car for repairs. Two of the Mercedes mechanics have been there since the 1970's and the other two that work on BMW's and other makes have been in the business for a long time too. It has a more personal atmosphere; because it's locally owned and operated.

If you want to look for a car, Mitch, can find you what you're looking for. He's very helpful and really knows a lot about cars.