Far West Optical
3908 Far West Blvd, Austin, TX 78731
Fax: (512) 583-0588
Weaver Garth O
Weaver, Garth, Od - Far West Optical
Dr. Garth B Weaver, OD
By Appointment Only: Yes
No coupons available
Both my husband and I went to see (both) doctors at various times. We had to go back again and again, because the prescriptions were just off. My husband's especially (he is diabetic, which affects the eyes).
And don't get me started on the glasses. While the two ladies who operate the store are very nice, I was never and still am not happy with the glasses I received. As somebody else already mentioned, they are very expensive, and the pair I chose just plain SUCKS. I have gone back (fortunately, we live close by) I-don't-know-how-many-times to get the screws tightened (and my husband tightened them many times in-between). No effort was made to get the problem fixed permanently. They just kept tightening every time I went. That's it. As a result of constantly having loose and not properly fitting glasses, I have huge indentation on the bridge of my nose and have even developed some permanent skin tags as a result.
The last time I was there, I told them that this is the last time I will ever come again unless they can do more than just tighten the screws. Needless to say, nothing...
Neither my husband nor I will ever go to that place again or recommend it to anyone. It doesn't matter how nice the people are, if they are incompetent, and the customer does not receive a good product.
I have only made purchases here, so I can't really speak about the doctors or appointment wait times, but I found the staff I dealt with to be very friendly and helpful. I had the same question about the "returned check fee" listed on my check receipt (it is not an actual charge!), and they explained that it was listed there to inform you of the extra charge that would be run if the check did not go through - the card/check machine prints it on there and they can't do anything about that... it does look a bit confusing, as if you've already been charged that extra amount (as I said before, not the case), so I imagine they are asked about it quite often. I really don't understand why someone would consider it so awful to have a question answered truthfully. What were they supposed to do? Lie? That possible fee IS in case the check bounces, and personally, when I asked about it I appreciated getting a truthful answer rather than a lie or an "I don't know". No one's suggesting that anyone's check will bounce. They are merely answering the question asked of them! No reason to take offense to that!
That being said, I did find the atmosphere in there a bit... quiet. I think if I was going to see the doctors there, I would definitely need to bring my iPod along to combat the awkward silence. And it is a bit unnerving that the front desk is so open - I'd prefer not to have everyone in there hear all of my personal business, and it's SO quiet in there you can't HELP but hear everything!
Anyway, as I said, I can't speak for the quality of the doctor's services or wait times or anything like that, but I just wanted to speak up for the staff I HAVE dealt with, since I had an experience very relevant to that other review. I just don't think it's fair to accuse someone of poor service for merely answering a question truthfully!
04/07/2011Provided by Citysearch -
I have been seeing Dr. Barbara Coldiron for 23 years. I started going in high school upon moving to the Austin area. My 6 year old daughter even sees her and does really well.
Dr. Coldiron is very efficient and very knowledgeable. On several occasions I have inquired about having laser surgery and she is very honest and caring in giving her reasons why I might not be a candidate. She offers free samples of contacts to try until you find the right fit, which is nice.
I recommend going in...everyone I've sent there loves it as much as I do.
07/23/2010Provided by Citysearch -
After reading wonderful reviews about Far West Optical I called for an appointment and Dr. Weaver was booked, but Dr. Guenther was available. I was reluctant to see her since there were no reviews of her. I did go to see her and had a great experience. She was very kind, thorough and knowledgeable. I had concerns about my eyes when I went it, and left feeling so very releived and seeing better than I had in months. She had some great recommendations and advice in regards to the type of contacts I should use and the best way to care for them. I highly recommend her.
06/17/2010Provided by Citysearch -
I have been a patient of Dr. Garth Weaver for many years. He is a very kind, patient, caring person. Anybody that can fit multifocal contact lens correctly is a pro in my book. This guy is the greatest!
I have never had to wait more than 5-10 mins. past a scheduled appt. time.
I would not hesitate to recommend this Dr. to anyone. Go now! You won't be sorry.
09/18/2009Provided by Citysearch -
I have been a patient of Dr. Weaver's for 3 years now and I really appreciate the time he takes to do a very thorough exam and explain in detail anything I need to be aware of. I was recommended by a friend and wouldn't hesitate to recommend them to others.
04/23/2009Provided by Citysearch -
I too was shocked at the previous comment. I've gone to Far West Optical for years (Coldiron in particular) and always had a positive experience. My husband drove me to an appointment one day and immeadiately switched doctors to them after seeing how the staff treated me. Now his mother goes too!
I would highly recommend them to anyone.
03/30/2009Provided by Citysearch -
I read the previous review of Far West Optical. While I know both doctors, it is Dr Barbara Coldiron I have seen for over eleven years now. Being a patient for over eleven years, I just can't imagine that the previous review and I have been to the same Far West Optical. Dr. Coldiron has always given me very thorough eye exams in a timely and gracious manner. I have found her to be a very caring doctor who has even come in on a couple of Sundays when we have eye emergencies in our family. One of those times was very late at night and she still insisted on meeting us instead of sending us to the emergency room. Over the eleven years, I have sent many friends to Far West Optical and Dr. Coldiron. All have thanked me for sending them to such a great doctor.
I have found the staff of Far West Optical, including the ""front desk"" people, to always be courteous on the phone and in person. They order my contacts when I ""oops"" run out and get them for me very quickly. They always ask how we are and make small talk.
I would recommend this eye doctor above any, even if you have to wait an extra fifteen minutes as the past person said. Dr. Coldiron has usually run on time for my visits yet if she were behind, I would wait. She is definitely worth waiting for!
10/09/2008Provided by Citysearch -
I had a terrible experience at this business and recommend it to no one. On the first trip, I waited 20 mins past my appt time to finally be told that the dr had left for the day b/c of an injury. No one thought to tell the Patient sitting in the waiting room. After making another appt, I waited 15 mins past appt time and finally had to approach the desk to ask why there was a delay. After an unsatisfactory exchange I was told it would probably be another 15 mins! I informed the girl that I could not wait and would have to leave and probably would not be back - ever. Her lame answer was 'sorry'. No attempt to get me anyone else I could speak with.
But this is the best part. As I was leaving I saw the previous patient in the parking lot. I asked her opinion of the office and she stated that while she liked the drs, the front desk staff was terrible. I shared with her that I had heard her conversation with them (because it is totally in the open and Everyone can hear your Personal Business). When she had asked about a charge on her card, she was told, 'That's in case your check Bounces!"" Well Did You Ever? How rude! Never, never, never, suggest to the customer (apparently a regular patient) that her check may bounce.
When I expressed to her that I thought that was unacceptable (as well as as an abundance of unacceptable and unprofessional behavior I personally witnessed during my 20- 30 mins over appt time waits on 2 visits)
The other patient stated she actually was very upset by that comment as well as some others and suggested we go in together and s/w the dr. We did, and all I can say is that we both got a dazed and confused look and a lame 'sorry'.
I Do Not recommend this establishment to anyone.
08/07/2008Provided by Citysearch -
I've adored the kind and informative bed side manner of Dr. Garth Weaver for 13 or 14 years. His is indeed thorough during the yearly exams and in every instance. Most recently he saw me first thing in the morning after I accidently stabbed myself in the eye with my Toyota Key the night before and apparently scratched my cornea. While he clearly had a full patient schedule, he squeezed me in and really took a good amount of time with me. He remembers his patients from visit to visit. I sure hope his other patients weren't put out, they didn't seem to be, because we all know we're going to get his full attention when it is our turn. His front desk staff are more than cordial. The selection of eye wear makes me drool every time I stop in. There is a nice selection for us older folk wanting rather edgy eye wear.