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Veterinary Emergency and Critical Care Society
Staff & Vets at this place are great. I brought my cat to this hospital because they had 24 hour care in which my vet had closed over the weekend. I liked the option to come by & visit my cat anytime to meet the Vet with questions or concerns to ease my mind. Overall completly satisfied with the service. As a responsible pet owner, I'm glad I choose this place for treatment.
My best friend is dying of bladder cancer and it is one of the worst experiences of my life. After an entire weekend of whimpering and rubbing his tummy on the carpet I was desperate to find my pup some relief so I took him to Emergency Animal Hospital of Northwest Austin. The doctor gave me information about the treatment of Transitional Cell Carcinoma that my former vet never mentioned and I'm grateful to her for that. She seemed to have a lot more knowledge and compassion than the other vet and I will certainly follow up on her referral. The jury is still out on the remainder of our visit and when the issue is resolved I will return to YP, remove this rating/review and post my final rating/review.
I have an elderly dog of around 15 who somehow blew a disk or ripped a tendon or something to her back . I took her to my vet and told them of her symptoms but she wasn't screaming by the time they saw her so they dismissed it . Next day symptoms return and are even worse and my vet if full and can't see her for a week . I couldn't stand to see her suffering as badly as she was , shaking , screaming , drooling . It was heartbreaking . I took her to the ER vet to just end her suffering but after they administered a shot she was not doing those things anymore , so they sent me home with meds and refused my request and basically told me to take her to a kill shelter . I got the meds , did what they said and as I predicted the meds wore off and my little dog is in horrible agony that the pills don't help . I was treated like a horrible person as I begged them to not let her suffer and the vet acted like I was a fool . I will wait until my regular vet can see her of course , and as I listen to her scream ... I will try not to hate that vet .
I agree with 3896, they are very very expensive. I just took our small dog there for them to watch overbite after surgery. They where given directions from our normal vet , they didn't seem to care what our vet had asked for them to do. They did their own exam and came up with 18 items they needed to bill us for , ultrasound, several extra meds. (Over $300 worth) , double charges on monitoring, hospital intermediate (whatever that is) and many other items. To me it is quite obvious, their main goal is to bump their ticket price up as much as possible because they know they have you by the short hairs. Believe what you read in the reviews you see here and at other sites, this vet will severely over charge you for their service, and with an attitude like that it makes you wonder are they even doing what they charge for and the quality of care. I agree with lob67192 lobby the Texas legislator , these guys need regulation. We where billed nearly $1000.00 for them to monitor our dog for one night.
I've been to this place many time and I've always received great care for my pets. They have treated a torn toe nail on one dog; treat facial abscesses on another due to a fight; they euthanized an elderly cat when it was time; they euthanized our neighbor's dog when he got hit by a car (we had to take him in--neighbor was too distraught).
The only time they missed something was when we took our elderly English Bulldog for lethargy, cold like symptoms and weight loss---they x-rayed his lungs and found them to be clear and told us to feed him more and went us on our way. It turned out that the dog had ingested a toy years before and it caused a blockage.
06/13/2011Provided by Citysearch
These people are irresponsible and do not know what they are doing. My 17-year-old cat, Percy, had been having some breathing issues and had been treated for asthma, but had not been tested to find the cause of the breathing problems, by a previous vet. On a Friday night we went into this emergency clinic, because I wanted to have Percy put in an oxygen tank and X-Rayed to see what was wrong with him.
When I got there, the girl at the front desk, who reeked of marijuana, asked me what was wrong. I said I wasn't sure, but I gave her the pills that he had been given from the previous vet and told her that he had already had a shot a few days before. She took him in his carrier into the back, and put me in a room alone.
In the past, Percy had had very traumatic experience at vets, and ever since he had always been very afraid of the vet offices. After about 20 minutes I could hear Percy screaming, and then it stopped. A vet, Dr. Stacy Cox, came in the room and told me, ""Well, we gave him a shot, and one of the pills."" He had just gotten a shot at the other vet, and I had just given him one of the pills. I said, ""Why did you give him more?"" The vet replied, ""We had been told it was asthma by the front desk girl. ""No. I brought him in to find out what it was. Where is he now?"" ""We have him strapped down and we put him in a muzzle, because he was fighting."" I said, ""He's 17 years old, having breathing problems that could be related to a heart condition, why would you put him in a muzzle?"" She said, ""Oh. I didn't know he was 17 or that he had a heart condition."" Having been to this clinic with him before, I assumed they would read his paperwork before treating him like any reputable vet clinic.
Immediately someone came in to ask me how I was going to pay, all while Percy was strapped down in the back with a muzzle on. I was filling out the payment paperwork, while asking if they could do something for Percy and get him out of the muzzle. I also asked if they could X-Ray him. They tried and came back and said they couldn't do it, because he fought them. I had asked them to put him in an oxygen tank when we got there, and after the X-Ray attempt they did. I later found out through the vet records that during the attempted X-Rays, Percy had stopped breathing and turned blue. It was after this that they put him in the oxygen tank. They never told me that this had happened, and they let me take him home, although there was a great chance that he had suffered extreme negative side effects due to the lack of oxygen, including heart attack or stroke.
In the ten minutes I had been there, they told me that I had rung up $450. If I wanted to keep him in the oxygen tank, that it would be another $450. I decided to take him home because it didn't seem like he was getting any help there.
Rather than let me take Percy out of the oxygen tank to put him in the carrier, two people came in with gloves and towels and they picked Percy up and he started to fight. I heard him scream as they twisted him. I heard the vet say, ""He's twisted! He's twisted! You're turning him the wrong way."" They dropped him in a cardboard carrier that closes at the top and sent him home with me.
When I got home and opened the carrier, his eyes were rolled back, his face was drooping like a stroke victim, and he couldn't eat or drink, or barely breathe. This was a million times worse than when we had gone in. I continued to call the vet for the next two days, but they would not return my calls, and I was terrified to take him back in again. After two days, Percy died, and I feel that this vet clinic played a large part in his death. His primary vet later said that his death was most likely caused by an overdose or a heart attack. When I called to ask for an explanation or apology, they thought I just wanted my money back and hung up on me.
If you truly love your pet DO NOT take them to this place. This place just
04/18/2010Provided by Citysearch
The staff were so amazing! my dog had to stay over night to get I.V.'s and monitered and they told me to call and check up on him as much as i wanted to and come visit as much as i wanted! They explained everything that was wrong soo well and everytime I called for an update they were so nice and told me exactly what was going on. I hope I never have to go to the emergency clinic again but if I do I know my dog will be in great care and I will get great service!!!
01/07/2009Provided by Citysearch
I have had the unfortunate need for their veterinary emergency services for several of my pets that have had medical problems including rattlesnake bites and pancreatitis. Whatever the ailment, my pets and I have always been treated with courtesy and compassion. From the receptionists to the veterinarians, it is obvious that the staff are dedicated to saving the lives of pets and that they take their jobs seriously. I have not always had the most emergent case and have had to wait for my pet to receive care; however, the ?triage? makes sense and works for every pet that comes through the doors. I?d hate to think that a pet suffered or died because priority wasn?t given to the most serious needs and was instead given in time of arrival fashion. I hate that emergency veterinarians are necessary, but I am thankful every day for the doctors and staff at this hospital. They have always provided the best care for my 4-legged family and I am grateful that they serve our community. If you have a medical emergency, this is the ONLY place you should bring your pet.
01/02/2009Provided by Citysearch
This really isn't the place you want to end up at if at all possible. Expect everything they do to be 2-3 times the cost of a regular vet, and they tend to over prescribe not under.
That said, if its the middle of the night and your cat/dog/squirrel is oozing fluid from the head this is the place I'd go to.
11/12/2008Provided by Citysearch
Our dog was, literally, near death. He had gone into shock and they reacted immediately to the situation and today he is totally normal. Yes, it was expensive, but not out of line with other emergency care we've had for animals. The same team of two vets cared for him during his stay from Saturday until Monday morning. The chart printout was in great detail on the checking on him and what they did. The staff up front was attentive. I saw a review that talked about odor -- hey, it's a place full of animals in varying stages of emergency distress. It's not like your dog is just in to get his nails trimmed!
08/07/2008Provided by Citysearch
This clinic is exclusively for animal medical emergencies on weekends and overnight. Animals must be picked up and transferred to a 'regular' clinic by 7 am. I've used this clinic many times and I have to say that the negative reviews made me wonder if they were speaking of the same clinic. All of my experiences have been positive.
I've taken in a squirrel and an opossum that were struck by cars, and both were treated without cost to me. In the case of the opossum, it had to be euthanized immediately and the staff worked efficiently and humanely to see that it was done. The front desk staff do care about animals; they were upset that a driver could allow an injured animal to suffer on the road without care.
A year ago last winter, my cat was diagnosed as having masses growing in her lungs. Due to the ice storms, the expensive specialist in Round Rock closed their office. We were unable to get test results back and so we didn't know that she had cancer. In the mean-time, her lungs filled with fluid and she was suffocating. It was dangerous driving, but we were able to get our cat to the clinic and a dedicated vet. The vet was able to drain the fluid from our cat's lungs, allowing us more time with her before we eventually had to have her euthanized.
The other times I have used them were when my dog hurt his back after he tried to jump a fence (and got stuck), I had to take my cat in for an emergency blockage of his urethra, and I found a kitten with a broken foot and a degloved mandible. Every time, the animals were treated with a high quality of care, with particular consideration for pain management.
For the procedures my animals have required, their bills have been expensive; I have observed many other clients with emergencies that ended up being minor and only had to pay a couple hundred dollars. They've never charged a per hour fee like the emergency vet on North Lamar does. The clinic has always been clean during my visits.
06/02/2008Provided by Citysearch
2 hour wait. Vet used that tone like you are an idiot for wasting my time. (You know what I mean if you've ever heard it- don't they train doctors how to acknowledge patients with proper concern and encouragement?) Didn't take my concern about ear mites seriously when I said they were itchy, inflamed and unusually waxy, and said her ears were NOT inflamed (what's all the pink then, idiot?) were just dirty (she DID have ear mites and I had to pay another vet bill later to get them checked properly). Lied to a tech about why she ordered bl@@d work (because I had a lot of questions she couldn't answer- bs). She either ordered them for my peace of mind (insulting, because I wasn't acting worried- certainly not worried enough to NOT be ASKED if I WANTed to pay an extra $75 for unnecessary tests) or to bring the bill up to something worthwhile for them. I imagine it was the latter. The place wreaked of urine and was crowded with sick, dirty, and bl@@dy animals that I couldn't totally keep my dog from being exposed to. It's just a travesty. I can't believe this is all the entire N. Austin area has to choose from for emergency vet care. It's sickening. Austin is probably the most progressive and pet friendly city in the state and yet it's still the south, that's for sure. This is what Austin gets because it demands no more for its pets. It's shameful.
05/01/2008Provided by Citysearch
This clinic has always treated me and my pets with care and compassion, and when emergency care is deemed unnecessary they have the ethics to tell me I can wait to see my regular vet. They've even taken injured wildlife from me to care for at no cost to me. They are honest, hard-working, kind, and they DO know what they're doing.
I have had to take several pets to them over the years:
-- our ridgeback when she swallowed a stocking and blocked up her digestive tract (life threatening)
-- our cat when he ate an insect that made him foam at the mouth (scary but not dangerous)
-- and just this weekend, our beagle whose gall bladder went bonkers (he was dying.)
They made a quick, tricky diagnosis, went out of their way to arrange an emergency weekend surgery at another clinic for us, and even helped us figure out transportation to the surgeon. They helped save Tyler's life and I will always be grateful to them!
02/19/2008Provided by Citysearch
This a first time posting for me. I took my dog to this place because he was pouring, and I mean pouring, an unusual substance, much like ketchup, from his rear. I am frantic with worry over my dog, which is why I took him to an emergency vet clinic. I have no complaints about the staff, except for the vet himself. The vet acted like it was no big deal, told me they were going to run some tests and to come back when it was time for the clinic to close at 7am. I couldn't even walk out of the clinic without paying $441. When I return, I have to pay another $165 for tests done after we paid the initial fee. They charged me a fee for hooking something up to the dog that prevents him from tangling the IV cord. My dog was completely listless, after being so ill. I don't think he was doing judo in the cage or anything. The vet proceeded to shrug it off as something he ate. I took my dog to my normal vet, as he had been kicked out of the clinic (and thank God, there's no telling how much more it would cost me). My vet gave my dog a thorough check-up, and gave him some antibiotics for $65! My pet is healthy now, but if I would have known it would cost so much, I would have waited to go to the regular vet. I understand all the cost if I would have to had call someone and have them meet me at an office. This place stays open all night. All I wanted was for my dog to be alright--and he is. But I have to wonder if just an IV and a place for him to be comfortable would have been okay until I could get to my vet. It sounds harsh, because my dog's health has no price limit on it, but I felt like I got bent over and taken for a very uncomfortable ride.
11/15/2007Provided by Citysearch
Do you have a pet that has experienced horrendous treatment at an Emergency Vet Clinic? Have you experienced outrageous treatment by an Emergency Clinic? Notify your Texas legislator about the issue. Vets are regulated. Dr. Scott Johnson owns a number of Emergency Clinics in this area. I've discovered incidents of the following: he has diagnosed an animal has having a minor situation then the animal died that night; his doctors told a client that the pet ""wanted to die"" ; his clinic, after racking up several thousands of dollars from a client, first acknowledged an over-charge of less than $100.00 and then refused a refund and then refused to ever allow the client to bring an animal into a Scott Johnson owned clinic. I also understand that he was refusing treatment at the Round Rock clinic, which was an Emergency Clinic at night, while an animal was in care after recovering from surgery during the day. And Johnson is on the board of directors of a nationwide association. Lobby your legislator for better care and supervision of Emergency Clinics since these clinics are a scarce commodity and since Scott Johnson owns almost a virtual monopoly in this area.
08/15/2007Provided by Citysearch
Run, don't walk away from this clinic. I love my pet, but after my experience here I would rather wait for a REAL veterinarian at a REAL clinic to open than ever go back here. These yahoos don't know what they're doing. Maybe they actually did when Dr. Celeste Treadway was the Medical Director here years ago, but they don't now. (Take your pets to Dr. Treadway at Lakeline Animal Clinic--that's what I did after these yahoos here told me ""everything is fine"" with instructions to go home and watch my pet. Had I followed their ""instructions"" I may have watched my pet die in front of me. Yes, that's how stupid they are. No wonder the other reviews slam them and note misdianosis.) My pet was seriously ill and could have died and the yahoos at Austin's Emergency Animal Clinic could not care less. They will not return my phone calls. I understand a Dr. Scott Johnson owns the clinics. He should do the people and pets of Austin a favor and close the doors. Yes, we would be without an emergency animal clinic, but in my opinion we are now anyway.
04/27/2007Provided by Citysearch
Our 10 week-old puppy knocked a heavy speaker over onto herself, and broke her hind leg. This happened after-hours, and she was in a lot of pain, so we took her to Emergency Animal Clinic. The vet on-call took front and side X-rays of her leg. After waiting for nearly 2 hours, we were surprised and relieved when the vet told us that the puppy's leg was *not* broken, and that she just needed to go home and rest. She gave us the X-rays, so they could be added to her records at her normal vet. The puppy continued to be in a lot of pain, and cried (in pain) all night long.
In the morning, I thought something was wrong, and decided to look at the X-rays Emergency Animal Clinic had taken the night before. I was shocked to see a *large* break in the puppy's hind leg on that was blatently apparent on both the front and side X-Rays. I brought the X-Rays to our daytime vet -- sure that the Vet at Emergency Animal Clinic couldn't have possibly misdiagnosed a bone broken that badly.
Sure enough, our daytime vet confirmed that the puppy's leg *was* broken, with a large ""butterfly"" break, which explained why the puppy cried all night long. The daytime vet cast the broken leg, and instructed that the puppy needed to be immobilized for the next 4-5 days, so that the bone could set properly.
To make matters worse, I called back Emergency Animal Clinic that same day, to ask how they could possibly have misdiagnosed a broken bone that was clearly visible on both x-rays, and they were *completely* unapologetic. They insisted that, even if they had noticed that the puppy's leg was broken, they would have not treated the puppy differently?!
I definitely would *not* recommend Emergency Animal Clinic for treatment.
08/22/2006Provided by Citysearch
The vets @ the Emergency Animal Clinic saved my dogs life when he was suffering from pneumonia. My regular vet gave up on him and suggested euthanasia; they gave him a 30% chance of overcoming the pneumonia. I had my dog transferred to the clinic (for a weekend stay) and the Drs were able to nurse my dog back to health within 2 days. Every employee @ this hospital is extremely professional, compassionate and courteous. The Drs are superb and under no circumstance did they perform or bill me for any unnecessary treatments. I highly recommend this clinic if your pet needs medical attention when your normal vet is closed.
03/29/2006Provided by Citysearch
I took my dog in for a rattling sound in his chest thinking he had a cold or pneumonia. All tests were normal, but the vet said there were foreign objects in his stomach and intestines and he needed surgery right away! I consented for fear he would die, but there was nothing in him at all. Then the vet said she needed to do a second surgery in case the first one was leaking from all the biopsies! Again, nothing. Still, he had the sound in his chest. I finally got him out of there after dropping $3000, and my regular vet gave him an allergy shot which fixed him right up. Unfortunately, my elderly dog endured an enourmous amount of pain and suffering which this clinic refuses to make right. I would not recommend this clinic unless you are pretty sure your animal is going to die otherwise.
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