Elite Import Auto Service-New Tire Sales
9800 Beck Cir, Austin, TX 78758
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
Services: Air Conditioning & Heating, Major Engine Repair or Replacement, Tires, Wheels & Alignments, Steering & Suspension Systems, Fuel, Emission & Exhaust Systems, Engine Service, Brake Service, Battery Services, Transmission & Drive Train Services, Ignition & Electrical Systems, Cooling Systems, State Inspections & Smog
Appointment Needed: Yes
No coupons available
Я обратился в сервис, поскольку моя машина за два дня дважды отказалась заводиться. Благодаря быстрой и четкой работе спецов из Elite import Auto service причину неисправности установили мгновенно и устранили. На удивление, за вполне сносные деньги. Спасибо Филиппу!
WHEN I TOOK IN MY CAR TO BE SERVICED I EXPECTED THE REGULAR EVERYDAY SERVICE BUT IT WAS EXCEPTIONAL COMPARED TO ANY OTHER SHOP. THEY WERE FRIENDLY AND EXPLAINED TO ME WHAT WAS WRONG AND WHAT I SHOULD TO FIX IT AND WENT OVER EVERYTHING MAKING IT EASY, SIMPLE, AND STRESS FREE.
I WILL DEFINENTLY GO BACK FROM NOW ON.
02/20/2012Provided by Citysearch -
I own an Audi Q7 and was so frustrated with dealing with Roger Beasley Audi Service Department that I was ready to purchase another vehicle so I wouldn’t have to deal with the dealership anymore.
One of my friends recommended Elite Import Auto Service (a family owned business) to me. He explained that they offered fair pricing, and were very thorough in the way they serviced your vehicle.
My experience with Elite Import Auto Service has been fantastic. Not only do they provide great service, they are also willing to explain exactly what they are doing, why it is necessary and whether or not it really needs to be taken care of now or if the repair can be delayed to a later time. Not once have they tried to pressure me into making a repair that wasn't necessary or before it was needed.
They also provide superb customer service which few companies do now a day. I know this because I run inbound calls and click-to-chat centers with more than 10,000 agents and I am always praying my agents provide this type of service.
Let me share an example of what I believe differentiates them from the rest. A few months back I had to run my car in for a quick check on a brake light. I expected to be charged at least $20 - 40 dollars just because that always happens anytime a technician even looks at your vehicle at most places. When they the finished, I pulled out my wallet to pay and the father-in-law said, ""No charge - just bring me a snicker bar next time"". That did it for me. Now I will go to them every time I need anything done on my car and refer them to anyone who mentions needing to service their car. FYI - I brought Ed two snicker bars the next time?
Ps. I used this experience as a great example to my team on how providing that little something extra can turn a good customer experience into a GREAT customer experience.
During the hottest day of the 2010 summer - 107 degrees - my A/C stopped working. I took it to a service company thinking it was a fuse - no such luck; they assessed it as a part that would cost me about $7-800.
We called Brett and he said he would look at it - instead of replacing the whole part, we really only needed to replace a "piece of the part" and that saved us approx
$500. We really appreciate the extra care Brett took to
give us the best result for the least amount of money.
As a Realtor, I need a complete working vehicle. Thank you Brett.
We are Elite Import Auto advocates - take your car there!
Thanks Joe bringing my '75 Alfa back. All the work was completed as planned with the detailed estimate. The quality of work performed for all the repairs was better than I ever expected. Very refreshing to find an honest and dependable auto repair shop!!!!
Thanks - Randy
03/05/2009Provided by Citysearch -
Elite has worked on or diagnosed at least eight vehicles for us over the years: Ford F350 diesel, Chevy 3500 gas, two volvos, an escort, a mercury villager, ford contour, and a saturn. One of the volvos required some unusual work and I wish my son could use him, but he lives too far away. They have always been fair and reasonable with me, and have answered all my questions. On at least two occasions I have seen other mechanics from the neighborhood come over to ask questions. That's the best thumbs up anyone can give a mechanic!
12/09/2008Provided by Citysearch -
If you want to bring your own parts, the Elite team don't allow it. They say, ""we do our own diagnosis and decide what parts are needed..."" Translated, meaning they want to make money off of the parts too. Which is an old business model. The Service Taker is not the most friendly person either in the garage - makes up stories to clients on the phone in order to get off the phone.
09/29/2006Provided by Citysearch -
Elite Import Auto is great! I had been going to the dealership for all my repairs, but when they told me I needed a new compressor and that it was going to cost over $1,000, I decided to call around. I ended up talking to Dan(he's the owner), he put an estimate together for me that was about half the price, and that's with all OEM parts. The parts were ordered and a couple days later I dropped my car off. I really liked everyone that worked there, we talked for about 20 minutes before my ride came. I could tell my car was in good hands. Later that day, they called to say my car was ready, and the AC has been going strong ever since.