Elephant Moving & Storage
440 E Saint Elmo Rd Bldg B, Austin, TX 78745
Phone: (512) 605-1770
Phone: (512) 982-9446
Phone: (512) 387-8277
Phone: (512) 360-8440
Elephant Moving Inc.
ABSOLUTELY HORRIBLE!! When I purchased my bed on Amazon, the delivery time frame was 8/8 - 8//11, with no mention of a 3rd party company holding my delivery until they felt it was convenient to bring it (even though they ARE a delivery company). I was willing to wait until 8/16, but am now being told it is getting pushed to 8/20. I was also told (with a little snicker to accompany the snide comment) that because I live in Round Rock and my purchase was done through Groupon (which it wasn't), I am not given priority. I was also called "insane" when I got upset. This is unacceptable, HIGHLY UNPROFESSIONAL business practice. I would use any other delivery company before using this one.
06/11/2012Provided by Citysearch -
Out of state moving experts! These guys did a fantastic job on my move from Houston to NY. They were able to get everything set up on short notice after our other movers tried to change our date with them to a day that wouldn't work for us. Elephant Moving was very helpful through the process of getting the quote and answering my questions. They really made me comfortable and I felt very confident about using them to move our house. The movers were very nice and did a great job picking up our things. And the delivery driver was a saint - he was so patient with us as we tried to figure out where to put everything in the smaller house we moved into. Great experience, great movers, I would use them again in a heartbeat!
04/17/2012Provided by Citysearch -
These guys were great! They moved my son and daughter-in-law into their storage facility a couple of weeks ago and she said they did a great job and were very nice and professional. We decided to use them to move us to Houston and were incredibly pleased with the service they provided. The crew was friendly and helpful and their hard work made the move go very quickly even though it was such a long drive from Austin to Houston. They set up everything in our new house exactly as we asked and it all looked great. They did a nice job wrapping up all our furniture for the move, and they were even very careful with our new wood floors and covered them so they wouldn't scratch them up, which was my main worry.Two thumbs up!
04/09/2012Provided by Citysearch -
I've used professional movers 3 times in the last 4 years. The crew from Elephant Moving and Storage were by far the BEST moving crew I've ever seen. If I remember correctly, the crew leader was Jose. He and the 3 other guys were awesome. They were clean, prompt, polite, and reasonably priced. Not one thing was broken or scratched during our Austin move. They wrapped and padded all our delicate furniture and bedding. They were very fast, very efficient. I was originally worried because we did not buy additional moving insurance, but that was clearly not needed. These guys know exactly what they are doing. Don't bother shopping around it will be a waste of your time. I doubt you can find better movers at any price! Highly recommended!
03/26/2012Provided by Citysearch -
I hired Elephant Moving to move our home to Maryland. I think they did a magnificent job with our out of state relocation. Since my company was paying for the move we had the movers pack everything as well. The company sent an estimator to do a walk through and tell us the cost beforehand. He was really nice and helpful and answered a lot of our questions when he came out. He seemed to really know his stuff and we definitely felt confident that the company could do a great job on our move. The office staff was also helpful before the move and made sure we understood the quote and the insurance and had all our questions answered so that when the movers showed up all they had to do was get to work! Jose and the rest of the guys who packed us up were hardworking and polite and did a great job packing everything with a lot of care. It took about a week for our stuff to get to our new house and the delivery crew was also very professional and did a nice job. They were great about asking where we wanted everything and set up the new place just like we asked. I was very happy with the service we received and would recommend them to anyone moving out of state.
01/28/2012Provided by Citysearch -
These guys moved me from Houston to Austin this week and they did a really great job. The crew was on time to pick me up in Houston. They were fast, friendly, polite and did a wonderful job packaging everything for the trip. It took a couple of hours to load the truck and then they drove straight to my new place in Austin. My building didn't tell me that I needed to have the movers send an insurance certificate to them, but the office at Elephant Moving was able to get a certificate over to them in about 15 minutes so there was hardly any delay for my movers. I really appreciated how they came through so quickly on that. The unloading took longer than loading because of the freight elevator but they still came in as estimated even with the insurance delay. I appreciated how the movers made sure everything was placed in my new apartment exactly where i wanted it. It was a painless and easy process to move with them and I will certainly use Elephant Moving next time I move. I know that they will take good care of me and handle everything in a professional manner.
01/18/2012Provided by Citysearch -
Saved at least a couple hundred bucks on my move when I moved with Elephant Moving and Storage. In the past when I had to move my house I had to buy at least $200 worth of packing boxes and tape in order to pack my home, not to mention the trouble of going to one of the hardware stores and carting all those boxes home. This time when I searched for movers I saw Elephant Moving had some winter special that offered free packing crates for two weeks. So I booked my move with Elephant Movers since the price of the overall move was very competitive. And the next day I received a delivery right to my door of over 100 of those plastic packing crates (no tape needed, yippee); I must say that they made packing my house much easier and much more efficient than in the past! Great idea to reuse boxes, save the earth and save money. Call Elephant Moving and ask them for this great service to save yourself time and money. Very highly recommended!
10/24/2011Provided by Citysearch -
I had to deal with a very tricky situation with the closing on my new home - I had to postpone my move twice at the last minute because of this. The gal in the office was very nice and calm and rescheduled our move with no problem; she was extremely helpful. On the move day the movers did a fantastic job. They were very cautious with our furniture, it was actually very interesting how they covered and taped all the pieces with those mover blankets. It was very effective and protected the furniture from being scratched or rubbed during the move. The movers worked very hard throughout the whole move and gave me excellent service even after 7 hours of hard hauling. The moving exeprince was much easier thanks to Elephant Moving. Great service, great employees.
08/30/2011Provided by Citysearch -
They moved us to Los Angeles, CA. The move went exactly according to plan from beginning to end. They came to our house and did an estimate for us so that we would know how much the move would cost. We couldn't afford to have movers pack the whole house, but they did pack up the kitchen and some artworks that my wife was worried about protecting. The guys that loaded up our stuff were very nice and polite. They made sure the things they packed were labelled and they put all the hardware together for the things they took apart to avoid confusion at the other end. We went straight to CA and were ready in our new house within a couple of days of leaving Austin. The movers arrived with our stuff 4 days after picking it up, which was a little earlier than we expected it (they told us it would take 5-7 days) but earlier is better when you have nothing to sit on! Almost everything made it to our new place in one piece. There was a chair that lost a leg, but it was a cheap ikea chair with spindly little legs that the movers warned me would probably break if they didn't box it up. It wasn't worth the cost to do that so we took our chances. Other than that, everything looked great on arrival after such a long journey. The things the movers packed did not break, much to the delight of my wife. All in all, we consider the move a great success. It was stress free and everyone at elephant Moving was very easy to work with. Our things were delivered on time and the price was as promised. Highly recommended.
08/26/2011Provided by Citysearch -
I love Elephant Moving! They managed to fit in my move at the last minute on what I found out was one of the busiest days of the year for movers at the end of July. We had a last minute change of plans that meant we suddenly had to be out of our house in Austin a lot sooner than expected, and then we couldn't move into our new home in San Antonio for a few more days. Because it was such short notice every mover that I called was too busy to work our large and somewhat complicated move into their packed schedule on our preferred day, but Elephant Moving told me they could possibly work it in and that the manager would work on it and let me know. They did offer us a discount if we scheduled for the following Monday, but since that was going to cost us more money to lease back our house for those couple of days we really wanted the Friday move to happen. We set it up for Monday to hold the spot for us, but the manager was able to rearrange some things to get us on the schedule for Friday (and I am eternally grateful)! The crew that came to move us was fantastic. They worked very hard and really took great care of our stuff. They loaded up everything and took it to storage for a few days, then delivered it at the scheduled time to San Antonio. They treated the houses well, protected all the furniture, and even helped my kids rearrange their rooms a couple of times even though I'm sure it was annoying to take direction from a 7 year old! The office staff was super nice through the whole process and made sure to keep me posted on all the changes with the schedule. Our whole family was so stressed out when the move got fast tracked to an earlier date, but Elephant Moving took a lot of that stress out with great customer service. Everyone we dealt with was polite, helpful and friendly. I would recommend this company to anyone and everyone!
08/24/2011Provided by Citysearch -
We used Elephant Moving recently and were very unhappy. This is our second long distance move, but the first with Elephant moving. Anyone who has moved knows how stressful it can be, and even more stressful when moving long distance. We were very limited on time, so we just went with the first company that responded. I have never written an bad review, or any kind of review, but I feel in this case, the service was so poor, I need to write a review. Plus, after speaking to the company after receiving our belongings, I don't believe the responses from the company to other bad reviews as to the reasons for the bad service complained about in complaints posted. To start off, the initial conversations with Elephant Movers was fine and pleasant. We did have more stuff than we thought, so we were not surprised our charge was more than the estimate. That part (the estimate) was written out in the agreement and discussed when we booked Elephant Moving. We needed out stuff to arrive by a certain time and we asked when our belongings needed to be picked up so it would arrive by then. They told us a date, and our stuff was picked up and sent away. The people picking up the stuff were very friendly and polite. We paid with a money order, as stated that we could pay with, with no problems. The delivery was a nightmare. We tried reaching the company over 4 times because we did not receive our belongings when we were told we would. Each time, we were told we would get a call back, but we never did. Then the actual person delivering our belongings gave us a very difficult time when we handed him a money order. He said they ""only accept cash"". Which is clearly NOT what we were told. When We told him that we paid the people who picked up our stuff with a money order, he said ""That's a different person"". After arguing for over half an hour, he agreed to take the money order. The delivery went ok. Then when we got the response about why the delivery was late, we were VERY ANGRY. We were told it was our fault since we wanted our belongings picked up by a certain date. THAT IS NOT TRUE. WE NEVER SAID THAT. We wanted the delivery by a certain date NOT the pick up, and we even asked them when they needed the belongings picked up. We were ready on the date THEY TOLD US. ALso, why did no one tell us that the other 4 times we called? I guess someone there made up that part of the call to cover themselves. We thought about calling and complaining, but we knew they would just say we were lying. We don't want anything to do with this company ever again. I'm sure they will respond with another lie and say it's our fault, and not theirs as they did with every other negative post on this site.
08/04/2011Provided by Citysearch -
This is the 3rd year that I am using Elephant Moving's services for my student daughter, and the customer service has been fantastic just like every year! The ladies in their office are so helpful and patient. They really know what they are doing! They saved me so much time and effort on this move. My daughter says that the crew that came to move her was very nice and efficient like every year and this year they even helped her to get rid of some stuff she didn
08/02/2011Provided by Citysearch -
This company moved all our belongings last year from a house to another and they damaged a lot of our furniture and the wooden floor in our old, now rental home. I have pictures to prove everything. I wrote them and called them a few times and they never answered. Their rating with BBB at this point in time is an F and I hope it will stay that way. DO NOT USE this company to move your belongings if you care for the end result, you will might end up facing many problems. Also, we found out over time that some of our things were missing and I had to call them. They delivered our missing items, but my question is why wasn't everything delivered since the beginning?
Stay away from this company and always check the BBB ratings before using them or anyone else.
05/16/2011Provided by Citysearch -
I was referred to Elephant Moving and Storage by my realtor. When we bought our new home we mentioned our concerns about moving to our realtor and he recommended Elephant Moving because of the good experience he had with them on his personal move and with his past clients who were extremely satisfied. It was a great recommendation because our move also went really smooth and the crew that moved us was extremely professional, careful, efficient and polite.
The movers moved two truck loads for us with just a minor damage to one box. They reassembled and placed our furniture in the new house exactly the way we needed it and saved us plenty of time putting things together ourselves. They were very nice about rearranging some items that we weren't sure where to place. We are very happy with Elephant Moving's service and want to thank our realtor and Elephant Movers for making the move hassle free.
03/23/2011Provided by Citysearch -
We used Elephant Moving and Storage to move and store our band equipment during SXSW. Their service was awesome and very helpful. We needed their help during very weird hours when most of the storages and moving companies were not open and offering service. Elephant Moving was there for us all the time - in the middle of the night, early morning, you name it!
When everyone was tired and wanted to enjoy the SXSW atmosphere the movers were there folding and loading the equipment. The movers John and Cris were always on time at the sites to drop off or pick up our stuff and made us feel like real rock stars by doing all the hard work of loading and carting all the equipment. It was very hard to find a company in Austin that would open for us in the middle of the night and the ones that agreed wanted to charge us a fortune. Lucky us we found Elephant and they were very accommodating and the price was more than fair, so thanks Elephant and keep Austin rocking!
03/17/2011Provided by Citysearch -
I was so thrilled with the service we received from Elephant Moving! They were incredibly helpful from start to finish. The office was great at handling the last minute curve ball thrown by our contractor not finishing as scheduled, which required half of our move to be postponed to another day. It didn't seem to faze them at all even though we were freaking out. The first half of our move went so quickly and the crew was very good at their job. They worked quickly and did a superb job. The second half of the move was a few days later and they did the same great job as before. Most of the guys on the moving crew were the same ones we had before, so they got right to work and knew their way around. This second part was a little larger than the first so it took longer but the guys kept up the same quick pace and pleasant demeanor throughout. We really appreciated how hard everyone in the office and in the field worked to make sure our entire move would go off without a hitch, and we would recommend their service to anyone, anytime!
03/08/2011Provided by Citysearch -
Thank you Elephant Moving for all the help in the last 4 months! We had to move and store our entire home for what was supposed to be a few weeks but turned into a few months while our new home was in the process of being built. We hired Elephant Moving and Storage to move and store it. The moves both went perfectly and Elephant Moving did a fantastic job protecting our furniture. But what I really appreciate is the fact that during the time that our home was in storage we needed to get access to some of our items and some baby stuff and every time we came to the storage facility the service was perfect! They helped us find what we needed really quickly and helped us load it. Twice we needed larger items to be delivered to our temporary apartment and their turnaround time was same day, which made the extra time in storage much easier! I completely and confidently recommend them to anyone and everyone, no matter what you need. And an added bonus was that their storage rates were actually much cheaper than all the self storage places that I checked. Will use them again and again anytime I need to move or store anything!
03/03/2011Provided by Citysearch -
User Rating: 5 out of 5 stars
by MayMay 03/03/2011
I used Elephant Moving last month to move my house from Austin to Houston. They did a superb job! The crew was very professional and handled my things with care, and even though it was a very long day they were nice right up to the end of the job and did everything I asked. I didn't hear the guys complain at all even though they had to unload 2 trucks when they arrived in Houston after 5pm. The crew was 4 guys and they were able to get it done pretty quickly. Despite the late hour the manager was available over the phone to answer my questions about the breakdown of the charges when they finished. Nothing appears to have been damaged and they were careful with the wood floors of the new house, which I had been worried about since they are so shiny and spotless. But even after moving all our stuff in the floors still look new and aren't scraped up at all. Highly recommended for a super and professional job!
03/01/2011Provided by Citysearch -
Worst moving company EVER! Although the movers were nice guys, they showed up late and unprepared. I actually had to go to Walmart to buy packaging materials, extra boxes, etc., which should have been brought by the movers. They did a HORRIBLE job of packing everything, and I ended up having to take another 6 hour trip to pick up what they didn't bring to my small 2 bedroom apartment. They broke items, scratched the screen of my TV, damaged the walls when carrying items, etc.
I contacted the management, but they refuse to return my phone calls. I have filed an insurance claim, following their instructions, and after 3 weeks, still haven't received any communication from them. Every time I call, ""the manager is out of the office."" They are completely unprofessional, and I encourage people to use anybody else!
02/21/2011Provided by Citysearch -
It was very easy for me to choose Elephant Moving for my move. From the first call that I made to their office I could tell that they are very professional and accommodating. Becky my sales rep helped me understand exactly what my moving needs were and worked out a quote that suited my budget. The help I got from her over the phone was like having a personal tech support 24/7. I got helpful suggestions on how to pack some odd items I didn’t know how to box. For my flat tv and other electronic items Elephant Moving provided reusable boxes free of charge, which was a huge savings for me over having to box those items myself. The great service was continued by the field crew – Henry the crew foreman was very helpful and efficient. We moved out of a 3 story place at the Monterone in Round Rock and the movers were very careful taking our furniture down all the stairs. If you want a trustworthy moving company you should go with Elephant Moving and Storage – they have my highest recommendation and I will not hesitate to use them again in the future.