9607 Research Blvd Ste 650, Austin, TX 78759
Parking: Lot, Private
Bike Parking: Yes
By Appointment Only: No
No coupons available
My sister in a law found a dress at davids bridal research location. She strongly recommended buying my dresses here in the future. I have a wdeding coming up next month so I'm making my apopointment soon. I looked online and the prices are very reasonable. She said the alterations department can work miracles and were all extremely helpful. You are in great hands with any of the team, she gave glowing reviews on Kaylee and Valeree the alterations manager. Can't wait to go in and get my own amazing dress!
My girlfriend looked at a lot of places and it was really easy for her to find a dress at Davids Bridal research location. Unfortunately it was ruined at a dry cleaners. As soon as she called DB, they scheduled her for an appointment. When we went in Valery, the alterations manager, helped us figure out a solution. She was also helped by Kelee who my gf thought was really helpful. Valere assured my gf that her alterations team was the best and was going to make sure she was happy with her dress. It has been really nice having them help with this very stressful situation. I've never seen the level of customer service they have given us. We are definitely spreading the word that the db research location is the best!
Ok, when I sceduled my appointment with DB I was apprehensive after reading such negative reviews on yelp.
My best friend and I went for my appointment today. We were set up with a consultant named Jessie. She was so attentive and helpful!! I could not have asked for a better experience than we had today. Said yes to the perfect dress!!!! And would recommend this location to anyone. Ask for Jessie if possible
My daughter and I recently had the most amazing experience at this store. Her first wedding dress was ordered at a local salon. After waiting 6 months we took to a seamstress to alter neckline and change the design some. (note: don't ever try to redesign a dress!) The dress, with each fitting, became a disaster. One week before her bridal portrait , we walked into David's Bridal to look for a lace jacket, sleeves, or something to try to fix the problem. Sarah, the manager, met us at the door and was so sweet as we explained our dilemma. We looked over and saw a dress they had just received and I told my daughter she should try it on. Molly, the sales associate, was awesome in dealing with us and our emotions at the thought of buying a SECOND wedding dress! The entire staff made our experience an event. The alteration department managed by Leslie, is the best anywhere! Every detail was discussed with Sefika and Dutch. Kim, Juan, and Lai then did the magic in record time. EVERYONE was so professional from the front door to the alteration fittings plus they made us feel so special. After her engagement, we actually had an appointment in New York City at Vera Wang's Bridal House. We know the customer service provided to us at David's Bridal could not have been topped even at Vera Wang's flagship store. Thanks to you all !
03/15/2011Provided by Citysearch -
This review is just for the David's Bridal listed above.
There was an error in the ordering of my sister's bridesmaid dress and the management refused to claim blame for what was going on. The wedding was in 6 days and instead of trying to figure out what had happened and how to fix it they showed us a bunch of paper work with the wrong signatures and tried to say that we were at fault for what had happened.
I understand something messing up and an error in the ordering but the fact that they absolutely refused to take blame for anything. Also after realizing what had gone wrong they had already tried to charge the maid of honor an additional $50, shipped the wrong order to San Antonio and charged us to overnight the correcting order from out of state, then after all this actually had the audacity to charge us a $1 for a fabric swatch.
I would never use these people again. The low costs don't outweigh the horrible management you'll deal with when they screw something up.
08/08/2010Provided by Citysearch -
I had a fantastic experience on Saturday with a wonderful saleslady named Edna! I am a bridesmaid in a wedding next Saturday and needed to purchase a specific shrug for the wedding (it is a very traditional catholic church and the bridesmaids are required to wear the shrug so as to not expose our shoulders.) I, being stupid, waited las minute to pick up the shrug. Unfortunately, there were only two shrugs left in the country in the color and size I needed! Edna was a doll! She went above and beyond, pulling strings and calling every store in attempt to find me the shrug on time without draining my wallet in shipping fees. She went so far as to give me her personal cell phone number to call her if I had ANY problems! I highly recommend her and will certainly go back to her for my wedding!
03/16/2010Provided by Citysearch -
Overall the store has potential and maybe it is just me but I felt the store was filthy, The walls looked as if they had not been painted in years, dirt marks everywhere. Inside the dressing rooms were a disgrace. The doors were supposed to be white but looked like they were gray with filth around all the door nobs. I was afraid to take off my shoes because the floor was so dirty. There were holes in the wall inside the rooms. There was chewing gum all over the floors and even on the walls. I got the feelings the store never got cleaned in 10 years. To top it all off my mother went into the rest room and nearly threw up.
Needless to say we walked out. I did not get my dress there and I would not let my brides maids go there. It wojuld have been an embarassment to ask them to shop there.
I can't understand why they just don't spend a few bucks and paint the place. It can't cost that much to paint maybe the cost of the few dresses myself and weddign party would have spent in the store.
08/07/2009Provided by Citysearch -
After reading the reviews here on City search I didn't have very high expectations when I visited David's Bridal, however I did have several dresses I wanted to try on based on what I saw in the catalog online. I was actually very pleasantly surprised by the whole experience though!
Everyone at the store seemed very nice and respectful. I had Laura help me find the right dress and she was really great. After ruling out all of the dresses I wanted to try on, I asked her to bring me something based on my budget and the look I liked (I wanted to have the hourglass figure and really accentuate the waist). The dress I ended up getting is actually the dress she found for me. It is absolutely perfect and I am sooo excited to wear it at my wedding. The deal was awesome, I got $200 off my dress! The quality of the dress does not even compare to anything in the price range after that discount!
I also had my dress altered at Davids Bridal. Thankfully all I really needed was a bustle because they really do seem pricey (not sure how that compares to other places that will do the work on wedding dresses). Overall my experience with the alterations department was good. No complaints about the service and both ladies helping me seemed nice.
I would definitely recommend checking this place out when you go looking for your wedding dress!
01/19/2009Provided by Citysearch -
Each David's Bridal Alteration Department has a professional seamstress as head. Most of them really know their craft. But the alteration department is actually ran by the store managers. The store managers have degrees in retail managing. They know nothing and want to know nothing about their Alteration Department. The people doing the fitting and sewing are in a presser cooker and other associates add to the presser. The sales people over promise the brides then dump the problem on the Alteration Department. The floor managers need to control the flow of their store. That why your alteration was ruined.
12/10/2008Provided by Citysearch -
Pretty dresses? Yes. Helpful consultants? Yes.
Be warned, if you decide to get your dress altered there, they will charge you up the bum! Here is a list of my problems with this store:
1. Did not have any ""pretty"" dresses in my size, and I am not a huge size. I was told if I ordered a dress in my size from a smaller version, it would arrive one week before my wedding. In order to get the dress I really wanted, I was told I had to get the smaller size and take it up. What kind of CHAIN store takes 2 months to ship a dress?! It seemed completely absurd but I had faith the alterations would work out.
2. Because I had to take the smaller size and alter it up, my total for alterations was $297.00 on top of the $464.00 for the dress. I don't mind paying for all I had done, but read on...........................
3. I just went to get fitted for my dress to bring it home, and guess what......it did not fit! According to their measurements (from a lady who did not take my original ones), I gained 4 inches on my waist in one month! I could completely agree if this were true, but I had been on a diet and working out since I paid for the dress! As it turns out, the lady who measured me the first time did not do it right. Now I just paid another $115 to make the back of my dress into a corset style so that it fits me in time for the wedding. Also, they had to completely undo the front design of the dress and when it was put back together, it did not look the same. This was not the same dress I fell in love with.
If you do get a dress here, do not let them carnie you into paying for anything you don't need. It's best to just stay away from their alterations department period!
I completely regret getting my dress from this store and even more, having it altered here.
07/30/2008Provided by Citysearch -
It was a great experience..I'm sure it depends on who you get, but my consultant was amazing- she made me feel like I was the only customer she was going to see all day and I didn't feel rushed at all. If you go there, ask if Jenny can help you- she's great!
03/15/2008Provided by Citysearch -
I have moved quite a bit and have been in several weddings, so I have been to several David's Bridal stores. The David's Bridal on Research Blvd in the Gateway Shopping center is the BEST David's I have been served by. They had a knowledgeable and helpful team of consultants that helped with getting dressed, carrying very heavy and cumbersome wedding gowns, and matching everything up. The sizes are weird, but once you get over being told you will be a size or two bigger than normal it's ok. My friend even got a call when her consultant noticed the bridesmaid tops she wanted were about to be unavailable so everyone was able to get them in time. Going back on a Saturday was crazy, but truth be told the consultant let us know it would be that way when we made the appointment. We just didn't believe her! She said they only work with two brides at a time, but we had 4 bridesmaids too and though she tried to help and was efficient, we missed the personal attention we got the first time there on a weekday. It seems the other reviews on here are pretty harsh because you can't compare David's Bridal (where you can often get a pretty gown for 99 bucks) to Belle Saison or Serendipity or those other places that give you champagne where they have less customers because your buying a 4 thousand dollar wedding gown. It's like any other retail store (which I have worked) but much busier. Even when we were upset about saturday being so busy, she apologized sincerely for the harried service and we left happy. I say bring your own bottle of champagne, buy some dixie cups and enjoy a friendly staff on a leisure WEEKNIGHT.
09/26/2006Provided by Citysearch -
I have heard numerous horror stories about David's Bridal, but that's where my sister went for her dress and her bridesmaid's dresses. I went to get fitted and only woman there seemed to have her act together; the rest had little idea of what was going on. But worse than that, they were very gossipy, unprofessional, and display a complete inability to mind their own business... which caused a huge upset in my family when they decided to tell someone what someone else had been saying. It has been a very unpleasant experience. I'm just praying that the right dresses come in at the right time... and we will most likely take our alterations elsewhere.
David's Bridal KNOWS what they are doing. THey do a lot of business, and they are streamlined for it. Granted, I was there on a weekday, but my sales consultant was OUTSTANDING. In fact, when I couldn't decide between dresses, she looked at pictures and let me know that one that I liked from another store was actually better for me. It was a wonderful experience
I was shopping at the Brodie location. When i got in, the saleswomen were very pushy When I decided to buy the dress, ALL SALES ARE FINAL only they didnt have the dress in my color so i was paying for a dress I haven't even seen. The dress came back longer than the one in the store. I had to have alterations made but the prices the salespeople give you dont match the prices the alterations department The alterations manager is rude and when she was pinning my dress she pricked me repeatedly with the needles. You even have to pay for the alterations before they begin working on them. Dont shop here unless you want a less-than-mediocre dress, bad service, rude employees, bad management, and one large migrane! If you want your occasion to be a pleasant experience, I think any store would be better than David's Bridal.
01/09/2006Provided by Citysearch -
You can get a cheap dress there, but thats the only upside to going. I made an appt on a Saturday and when I showed up with family, they told me that there were people in front of me and I would have to wait. The selection wasn't that great. I gave them a piece of paper with three selections that I found online and they had no interest in finding those for me. The consultant that was assigned to me was rarely around. One of my employees told my two family members to get out of the way with little tact. You can't get a good view of yourself in the mirror because there just isn't room. The rooms are tiny. I asked where the $99 sale dresses were and she couldn't show me any. Bad first wedding dress experience.
11/08/2004Provided by Citysearch -
I must say, I have never been insulted more in my life! I went in to try to find a wedding dress after discovering my seamstress was in hospital, so I was a little upset entering. I was ready to explode leaving. After finding a dress that would work, I had a high pressure sales pitch that included trying to hit my neighbor up for a NON-refundable layaway deposit. Then that was followed up with the store managers insinuation that I had to ask my husband to be for permission to buy the dress in question. I went to Davids Bridal because they are supposed to have a good selection and nice service. I think this store failed in both. I hope they treat their family better than they treated me!
05/21/2004Provided by Citysearch -
I had plenty of attention when I was there on a weekday. The Sales ladies helped me to pick dresses and helped me to get the dresses on. I liked how they fussed over me. Unfortunately, they were a bit pushy. They made me feel like I had to decide that day. I came back on a Saturday and did not get any individual help at all. They were so busy that day. They did have a large selection of dresses (styles and sizes) that were not terribly expensive. I suggest you go on a weekday and stand firm about not making an impulse purchase. They do take no for an answer! Oh, and be sure to ask how much alterations will be before you buy the dress. (all sales final)
01/29/2004Provided by Citysearch -
When I go into a store like this it's clear that I have money to spend. I totally felt ""overlooked"" in this store by the consultants. No one helped me search, try on or attend to any of my needs UNTIL I was ready for check out.
I do not recommend this store. They should never underestimate a customer. Maybe they thought I didn't speak English or I didn't have money to spend.
For whatever the true reason, I felt their consultants were cold, impersonal and ready to take my money but not assist me with my needs. Even though I will be spending more, I decided to spend my money at Adelle's Bridal. At least the consultants have time to greet me, make me feel like a customer instead of treating me like I was a foreigner.