Compass Van Lines
9201 Brown Ln Ste 190, Austin, TX 78754
Fax: (512) 519-9433
No coupons available
I received 3 quotes for my move. Compass was in the middle, but I selected them based on them promising the quote given was binding and would not increase. Lo and behold, on the day my belongings were loaded, the driver asked for additional money. He stated there were more boxes than were agreed upon; however, no number was ever agreed upon - quote was based on cubic feet. After several calls with their accounting department, I told them to return my items to Texas, as I would not pay the additional fees. That's when they stated they wanted me to be a happy customer and would waive the fees. I am not a happy customer. I am angry that I wasted time on several phone calls. I would have been a happy customer if Compass had kept their word (as shown in the photo). I would gladly have given five stars if this review was based on the performance of the men who packed and unpacked the truck. They were polite and worked hard. Too bad administration was out for a few more dollars.
Compass Van Lines staff did a great job in assisting my move from San Marcos, TX to Northern California. From the initial contact with Annie to Lori, confirming the pick up; and the pick up and drop off staff, they all very efficient and helpful. Compass is a company you can trust to move your stuff. Thank you.
I have never in my life used a moving company, I always get friends to move with pizza and beer as payment. But, last December I was in a pickle and had to move on about 24 hours notice. I had a friend tell me she used them before, so I called.
I actually got to speak to the owner himself and he was so nice and understanding of my terrible predicament. They came the next day, actually came about 2 hours before the estimated time, which was fantastic. There we're 2 guys and they loaded everything in pretty quickly.
I even received a month of free storage, but I found a new place in about 3 weeks, so I scheduled the delivery easily. The guys we're just as great when they moved me in and everything was all good. I hope I don't have to move again for a long time, but when I do I'll definitely call them again.
I used Compass to move my 2 bedroom apartment. The guys were so quick and efficient. They wrapped all of my furniture with padded blankets so it wouldn't get scratched. Also, they had additional packing materials with them that I needed for some things that I hadn't had time to pack yet. Also they packed these things for me!! I would highly recommend them to anyone.
I had to move from Austin to San Antonio. Compass Van Lines gave me the best quote and Annie promised me superb service.
I was very happy with everything! Oleg and Chris were very professional. They arrived on-time and loaded everything quickly. I was impressed by how well they wrapped the furniture! They were careful not to scratch the furniture or the walls. I would recommend them to anyone moving! Thanks for a great move guys!
What a great experience! I have used professional movers in the past and have never seen a crew that dissassembled the furniture as well as wrapping everything and padding our doorway and floors so well. These guys were great! I was impressed with the quality work. Thank you Daniel and your crew for not breaking anything!
These guys moved me recently from Florida to my new home in Round Rock. They were very friendly and helpful and did a great job. I had to move out at the end of October and my new home wasn't available until the 15th of November. Compass stored my items for me for FREE and when everything arrived there was nothing broken. They even took extra precautions to wrap my furniture and protect the doorways when they moved everything. These guys were great and I would recommend them.
My husband just recently passed away. Days got longer and lonlier as I looked around starring at what we once shared together. I probably could have died of heartbreak, but thankfully my daughter suggested I moved and stored him belongings until I was ready to let them go. She had used Compass before and loved them and the job they did. They helped me move on with my life or at least take the first step to doing that. Thank you again so much Compass!