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Compass Van Lines

Map & Directions
(9 Reviews)

9201 Brown Ln Ste 190, Austin, TX 78754

(512) 212-1233

CLOSED NOW
Today: 9:00 am - 6:00 pm
Tomorrow: 9:00 am - 6:00 pm
17
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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You pick the location, we'll take care of the rest!

General Info
Compass Van Lines specializes in local, long distance, commercial and residential moves. We are committed to making sure that your home or business will be moved to the new location with extra care and an eye towards reducing any down time. We have daily operations throughout the United States and are committed to making your move as easy as possible. In addition to moving serves, we offer packing services and storage services in our secure, fireproof facility in Austin, TX. Our packing and moving experts are full time professionals and Compass Van Lines employees, not day-laborers. The best part of moving with Compass Van Lines is you can select the way we calculate your moving cost. Yes, you decide how we will charge you, whether it is by volume or by weight.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Extra Phones

Fax: (512) 519-9433

Services/Products
Moving, Storage, Packing, Labor Only, Residential Moving, Commercial Moving,
Payment method
visa, mastercard, amex, discover, all major credit cards, check, debit
Other Email

Categories
Movers & Full Service Storage, Moving Services-Labor & Materials, Local Trucking Service, Piano & Organ Moving, Movers, Storage Household & Commercial, Movers-Commercial & Industrial

COUPONS & DEALS

No coupons available

Reviews

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Debbie P.

06/13/2016

Overall
Expertise
Professionalism
Promptness

I received 3 quotes for my move. Compass was in the middle, but I selected them based on them promising the quote given was binding and would not increase. Lo and behold, on the day my belongings were loaded, the driver asked for additional money. He stated there were more boxes than were agreed upon; however, no number was ever agreed upon - quote was based on cubic feet. After several calls with their accounting department, I told them to return my items to Texas, as I would not pay the additional fees. That's when they stated they wanted me to be a happy customer and would waive the fees. I am not a happy customer. I am angry that I wasted time on several phone calls. I would have been a happy customer if Compass had kept their word (as shown in the photo). I would gladly have given five stars if this review was based on the performance of the men who packed and unpacked the truck. They were polite and worked hard. Too bad administration was out for a few more dollars.

Review Image
Juliana L.

10/02/2015

Overall

Compass Van Lines staff did a great job in assisting my move from San Marcos, TX to Northern California. From the initial contact with Annie to Lori, confirming the pick up; and the pick up and drop off staff, they all very efficient and helpful. Compass is a company you can trust to move your stuff. Thank you.

Daniel H.

02/13/2015

Overall

I have never in my life used a moving company, I always get friends to move with pizza and beer as payment. But, last December I was in a pickle and had to move on about 24 hours notice. I had a friend tell me she used them before, so I called.

I actually got to speak to the owner himself and he was so nice and understanding of my terrible predicament. They came the next day, actually came about 2 hours before the estimated time, which was fantastic. There we're 2 guys and they loaded everything in pretty quickly.

I even received a month of free storage, but I found a new place in about 3 weeks, so I scheduled the delivery easily. The guys we're just as great when they moved me in and everything was all good. I hope I don't have to move again for a long time, but when I do I'll definitely call them again.

Overall

I used Compass to move my 2 bedroom apartment. The guys were so quick and efficient. They wrapped all of my furniture with padded blankets so it wouldn't get scratched. Also, they had additional packing materials with them that I needed for some things that I hadn't had time to pack yet. Also they packed these things for me!! I would highly recommend them to anyone.

Overall

I had to move from Austin to San Antonio. Compass Van Lines gave me the best quote and Annie promised me superb service.

I was very happy with everything! Oleg and Chris were very professional. They arrived on-time and loaded everything quickly. I was impressed by how well they wrapped the furniture! They were careful not to scratch the furniture or the walls. I would recommend them to anyone moving! Thanks for a great move guys!

robking

04/30/2013

Overall

What a great experience! I have used professional movers in the past and have never seen a crew that dissassembled the furniture as well as wrapping everything and padding our doorway and floors so well. These guys were great! I was impressed with the quality work. Thank you Daniel and your crew for not breaking anything!



-Robert

lilyflowerchild

11/26/2012

Overall
These guys moved me recently f...

These guys moved me recently from Florida to my new home in Round Rock. They were very friendly and helpful and did a great job. I had to move out at the end of October and my new home wasn't available until the 15th of November. Compass stored my items for me for FREE and when everything arrived there was nothing broken. They even took extra precautions to wrap my furniture and protect the doorways when they moved everything. These guys were great and I would recommend them.

Chrissy F.

05/04/2010

Overall
My deepest Thank You!

My husband just recently passed away. Days got longer and lonlier as I looked around starring at what we once shared together. I probably could have died of heartbreak, but thankfully my daughter suggested I moved and stored him belongings until I was ready to let them go. She had used Compass before and loved them and the job they did. They helped me move on with my life or at least take the first step to doing that. Thank you again so much Compass!

natalienmnscott

04/22/2010

Overall
FANTASTIC

Wow, thank you so much Compass Van Lines... you saved me and my family at the last minute, professional, kind, courteous and hard working. We couldn't have done this without YOU!

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