Charles Maund Toyota
8400 Research Blvd, Austin, TX 78758
Phone: (850) 391-3555
Phone: (512) 955-4760
Phone: (512) 458-1111
Phone: (512) 458-8200
TollFree: (866) 797-4354
Primary Phone: (866) 797-4354
Charles Maund Toyota Charles Maund Toyota
Charles Maund Automotive Group
Maund Charles Toyota
I just bought a new Tundra from Charles Maund and it was a terrible , frustrating, 4 weeks of nothing but hassles over the verbal commitments to me. It is a very long story but the short version is I did not get the truck with options I wanted. They knew this and offered me a new truck to be delivered in 7 days. After almost a month of excuses of not getting my new truck and the truck I bought sitting in my garage for a month for fear something might happen to it. They offered my money back I said ok but I wanted something for the frustrations and stress they put me through or get me my new truck as promised by Thursday of next week. After I heard this i filled out the lengthy questionier they send you telling the absolute truth on the good and the bad. When they read that they sent me an e-mail that all verbal contracts made over the last 4 weeks were off the table and I could get legal counsel to call their lawyers. They firmly knew that my legal fees would far exceed any compensation I might want. They never asked me want i desired or offered as much as a gift certificate. Just sent me packing with a truck that I did not want. I should never have paid for the truck but thought their word was good when they offered me a new truck with the options I wanted at their expense.
06/11/2012Provided by Citysearch -
Super Poor Review.....BEYOND POOR. DO NOT buy a car from here unless you go with someone who knows the ropes. Even after getting the general manager envolved, my major concern, THE BRAKES, were not fixed. Within a month of driving the car, I need new brakes and roters. I hate these guys. TOTALLY taken advantage of even those this was on my due bill (which when I signed the sales guy Bill said OUT LOUD- ""aside from this...I owe you NOTHING"".....) I still am out this... The car I traded had brand new TOYOTA brakes from the Round Rock dealership at the cost of $700 and they couldn't do that??? REALLY? I hate these people and cringe everytime I drive by there. That's the tip of the ice burg on what I had to fight tooth and nail to get done before taking possession. Not to mention they left me on the side of the road with no phone call back via my salesman Bill's personal cell nor the manager within an hour of driving off with the car....of course no manual in the car. Who cares about the single mom with a toddler. HATE them.
06/20/2011Provided by Citysearch -
We always take our car to the dealership to get repaired. Even if it costs more, it increases the resale value and for the most part they are honest.
Last week we took our car in for clutch problems. Our car was one of three that were broken in to. They smashed our window, tore up our dash board and stole quite a few personal items out of our car.
Charles Maund gave us the middle finger. It is not their responsibility. They likened it to parking your car in the mall parking lot and it's not the mall's responsibility either. Except, I don't give my keys to the mall manager and pay them hundreds of dollars to take care of it.
It's my own fault that i had personal items in there to be taken, but I would AT LEAST like my car returned in the condition in which I entrusted it to them. Fix my window at the very least, I have a baby and can't drive around in this heat with out a window....You have a body shop on site, it's not that hard-or expensive for you. It is to me.
05/11/2011Provided by Citysearch -
Excellent experience with Maund I decided to visit this dealership regarding a lease on a new VW Passat Sportwagen, even though the reviews here were largely very negative. In fact when I went to the dealership, I discussed this with the sales rep. Carlos, and we had a good discussion about it. In any event, I did do a lease deal with them, got a good price and excellent service. Carlos is your man if you go there as he really seems to have your interest at heart. He knows the car inside and out and could answer all my questions. He even recommended that I get the payoff amout on my lease, contact CarMax and get their appraisal to purchase it and see if I could actually make some money on my lease return (2007 Honda CRV). In fact, I am making about $1700 plus VW is making my last two payments on the lease. I would recommend this dealer and this sales rep. to anyone in the market for a new VW.
05/05/2011Provided by Citysearch -
Everything was handled perfectly from the initial sales work by Ernesto, through the lease price negotiations with Ryan, final decision making with Corby, handling final paperwork with Joe, and last, Ernesto showing my wife how to operate all of the features of the car.
04/27/2011Provided by Citysearch -
I have given the rating based on several visits to the showroom and the responsiveness of the sales person i dealt with. While i didn't purchase from Maund the overall experience was pleasant and the showroom was excellent. i would recommend Maund to friends and family members.
04/26/2011Provided by Citysearch -
I'll be honest. I'm over-ranking this a bit (really 4 - 4.5 stars), but it's only to raise the average ranking for this place, because its definitely, in my experience, better than 2 stars. I brought my car here for the 40000 check-up (apparently the biggest, all-inclusive check-up of the car's life). They did a great if unremarkable job. The guy that received me was friendly, informative, and competent, and I felt at ease when I left my car there, assured by his brief yet thorough explanation of what would be done and the time frame in which it would be done. I left my car at 9 am. I received a call at around 3 telling me my car was ready to be picked up. I picked it up, and everything was fine. My car had successfully undergone the check-up; they brought it out quickly, and I was on my way home. There were no problems. They did what I wanted them to do, nothing more, nothing less. They were competent, friendly, and up-front. I couldn't ask for more.