Charles Maund Toyota
8400 Research Blvd, Austin, TX 78758
Phone: (850) 391-3555
Primary Phone: (512) 201-8333
Phone: (512) 222-4791
Phone: (512) 458-1111
Phone: (512) 458-8200
Phone: (512) 300-2639
TollFree: (866) 797-4354
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04/09/2009Provided by Citysearch -
I will preface this documentation with the following; I have bought a VW Passat from Charles Maund in 2006. I bought my Toyota 4Runner in September, 2004 in Tucson, AZ and I moved to Austin in November 2004, and have been using Charles Maund for every one of my services for both cars since these listed times. Apart of my purchase for the 4Runner, was a package to have lifetime replacement for tires if I were to maintain my scheduled maintenance with the dealership that I bought the car from. Since I was moving in a very short period, I had it clarified that if I enter into this program, then it will be transferable. Further, when I came to Austin, I asked the consultant, Wes Newman whether or not this was transferable, and he stated that it was. So, for the last 4 1/2 years, without a doubt, I have been up keeping my car maintenance as I felt I should do to uphold my end of the deal for this tire replacement program. On 4/9/09, I go to the dealership to get my next service checkup along with my state inspection sticker taken care of, the inspection would not pass for some lights out and tires that are too low in tread. I stated that I have tire replacement, and it should be covered. After looking up in the system and not finding me there, I was told that I am not apart of this program. At this time I asked Wes to let me speak with a manager. I spoke with Danny Smith and he started off wanting to extend some customer service. He was already apprised of the situation and Wes had told him that he had told me, that the protection program would be transferable. In this same conversation, Danny went on to tell, and I quote, ""this program is a piece of ^&*%. You have no idea how many $%^&* off customers I have had with this thing. They have done everything they can to not pay this out."" Not surprisingly, Wes expressed the same sentiment. After a few minutes of acting concerned, I got no action and was told that this has to be answered by Toyota, and nobody else. He stated that he can't do anything and at this time, I basically stated that is not good enough. I pushed back on this and was told that it did not matter what I say or what I do, I will not get tires from Charles Maund because, ""they are not in the business of tires, if they were, they would have a firestone or something"". He cannot take something that was stated 4 years ago by his representative as something that can be held as something that is binding. At this time, I asked Danny to get the GM and I reminded him of the amount of business I have conducted with the service department. At this time, he started to posture as if I have no real action here, and I cannot get tires out of Charles Maund. Finally, he told me that there is nothing that can be done, and basically, we need to part. I asked for my car, and he stated he can get it. At this time, I asked when will the GM call me back, and he stated that he does not know, might be Friday, but I have no idea. He did write off my service charge. Remember, at Charles Maund, they will do whatever it takes as false promises to get your business, but when it comes time to deliver on them, they will find a way to back out of them.
05/21/2009Provided by Citysearch -
Around January of 09' my car started dying/was having A LOT of problems with the battery/staying juiced. I took my VW beetle to Charles Maund four times over the coarse of about four months to get this issue resolved. FINALLY in the beginning of May they diagnosed the problem correctly. I only had to spend $1000 dollars to fix it because they charged me EVERYTIME I brought the car back in to get looked at because they hadn't fixed it the first time. Needless to say the technicians did some heavy searching throughout the entire car to find the source of the problem. About two weeks after the issue was resolved I was driving down MLK when my car began screeching loudly, rattling, and idling very hard. Fed up with Charles Maund I took it to a local repair shop. The tech guy there was dumbfounded when he inspected my vehicle and saw the motor was actually falling out of the bottom of my car. A few days later after the shop did some investigating they discovered that the last place to work on my car had not properly/safely screwed my motor mount back into my car.... THEY DIDN'T SCREW MY ENGINE BACK IN AFTER LOOKING AT MY CAR. Their shoddy repair service isn't just bad customer service and ridiculously inflated prices, it's also a blatant disregard for safety. Do not take your VW there for service.
01/08/2009Provided by Citysearch -
After four months of searching for a used car on the internet (I'm in Minneapolis), I found the one I wanted here. Negotiated the price, PUT DOWN A LARGE CREDIT CARD DEPOSIT, booked and paid for my flight to Austin (for myself and a friend), booked hotels, rearranged my schedule, bought an independent car inspection. Then they sold the car to someone else without so much as a phone call to tell me that they were doing so. Let me say that again. They took a $1000 deposit from me, and then sold the car to another person. Without telling me. Didn't return my deposit until well after they had sold the car out from under me. To make matters worse, all I got out of them was a ""sorry about that"" and an offer to pay the cancellation fee for my plane tickets. They showed no desire whatsoever to make the situation right. Completely unacceptable. I would have given 0 stars if that was an option. I've had some bad experiences with cars (hasn't everybody?), but never, ever anything like this. Stay away. Stay far away.
10/08/2008Provided by Citysearch -
This place is the absolute WORST. Because it is the only VW place in town, I have been forced to take my car in for random service, etc. throughout the 4 years that I have lived here and I everytime my experience gets worse. I have either waited for HOURS for a simple service that I was told would take 30 minutes or have been overcharged by a vast amount. Not to mention the people are the rudest individuals I have ever come into contact with who will lie to you about prices, services that come free with a standard VW warranty, part avaliability, etc. They treat their customers horribly! From now on, I will drive the extra 30 minutes to Hewlett for all my VW needs. I STRONGLY ADVISE that you do NOT use Charles Maund Volkswagen unless you want to be treated unfairly and ripped off.
07/09/2008Provided by Citysearch -
Like many others in Austin, my car was damaged by the hail storm this spring. The damage was mostly dents from the large hail pieces, which I actually didn't really care about, but the brake light casings were also cracked, and my insurance company covered it all, so I just figured I would get it all fixed. The initial appraisal was for $3500. I figured that with that much work to get done, I could find a shop that would absorb the $250 deductible, and that way, I wouldn't be out what it would cost to replace the brake lights. I wanted to bring it to a VW dealership because I thought they would do a good job, and there was some other work that needed to be done, so I planned on getting the body work done, and then sending it to the repair shop. When I first called Charles Maund VW Collision Shop, they said it would take three weeks. It seemed like a stretch -- I know other shops could have got the work done much quicker -- but I thought I'd be lenient , as it was the dealership's bodyshop, and they had agreed to absorb the deductible. Big mistake. In all, they had my car for FIVE weeks. They also reappraised the bodywork by another $2000, which seems insane. And worse of all (for me), wanting to save the $250 I would have spent on the deductible totally backfired, as because they had the car so long, I ended up spending $350 on a rental car (my insurance covered the other $600.) Bottom line: if they were too busy to take my car, they should have let me known...that way, I could have found another shop, got it done quicker and not been out $350. Instead, they lied in the beginning, and they continued to lie throughout the process when I would call to check the progress, saying the car was in certain stages when it wasn't. (I know it wasn't because the next time I would call, they would say it was undergoing the same process, forgetting they had said the same thing before.) And, to top it off, the day I picked up my car, they asked me for the $250 deductible.
05/20/2008Provided by Citysearch -
I brought in my 98 Passat, running on 3 cylinders. I had it checked at Autozone, and the OBD computer said it was the #2 coil. I bought a new one and installed it (very easy swap) and it did not fix it. I verified it was not the spark plug either. I swapped the plug and the coil with the #1 cylinder, and still the #2 would not work. That meant it was upstream of the coil, whcih I do not know about. VW scanned it and found it was the Ignition Control Module (ICM). They said installation was 2 hours, and the part was $375. I guessed that the part was hard to get to and research on-line said that although there were after-market ICM's, the original OEM part (Bosch) should be used, and they tended to be over $300. I accepted the installation. However, after doing a bit more research, I found that the installation of the part takes about 5 minutes, as it is readily accessible, and is only 2 bolts and one clip. I called service and they gave me very questionable information about how my ""after-market"" radio caused difficulty in getting the reading. I said that Autozone can read it, and so can the annual emissions check. Obviously a garbage line they can use on anyone. Then I found the same Bosch part on-line for $138. They charge $375. I called back to talk to the manager, and he said that they can't buy it like that. So I end up paying $628 for a 5 minute repair of a $138 part. Unfortunately, once the car is worked on and they install the part, you can't get your car back without paying.
I did try to talk with the service rep, and the service manager to see if, based on the information that I gave them, they would reduce the charge. They would only repeat their canned statements, trying to confuse me with long streams of technical jargon (which I replied ""still, the tech just plugs in the plug, right? and this was confirmed).
One very unhappy customer, out about $400. They will never see me again.
03/07/2008Provided by Citysearch -
My husband and I went there last December to look a Jetta. I was looking for a 5 speed black on black, which is apparently really hard to find in Texas. Our salesman said he had found that EXACT car for us. He really was great until it was time to talk price. Nothing new, we were expecting the hard sell. We agreed on a price that included FREE alloy wheels and tint. I asked him no less than 3 times that these items were FREE. We were told the final purchase price plus the monthly payment. Since the car was at another dealership, we didn't have to sign anything until the car arrived. Low and behold, when we got home and ran the numbers, the final price we were given didn't match the monthly payments. They were trying to charge us $900 more than what we had agreed upon.
My husband was livid and called the next morning and of course the salesman told us he said ""virtually"" free. What a crock. To top it off, the car that they were getting for us wound up being black on tan...not the black on black we wanted. They are liars and cheats. I would not recommend this place to anyone!
Go to Hewlett in Georgetown. They were amazing and was an overall simple buying experience.
02/04/2008Provided by Citysearch -
I actually sold my car and bought a Toyota because of the service at this establishment. I thought when they changed locations, perhaps a better service department would be part of the plan. When you walk in, the service folks have their backs to you. I had a volkswagen beetle that was in for service for the same electrical issue five times. I did talk to the sales department at one point to consider buying a new one but when I asked the salesman what he thought of the service department he replied that it really was not his deal. Absolutely a pathetic management situation.