Brake Specialists Plus MASTER ACCOUNTAdd to Favorites
1417 W William Cannon Dr, Austin, TX 78745
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Sat:|
Phone: (512) 440-1771
Phone: (512) 402-3854
Phone: (512) 645-2147
Fax Number: (512) 440-1771
TollFree: (800) 452-6272
Austin Automotive Specialists
Parking: Lot, Free
Wheelchair Accessible: Yes
About 6 months ago, I took my car here for an oil change and I asked them to rotate the tires at the same time. $40 with synthetic oil. Sweet.
The next time my oil change was due, I did it myself (yes, I'm a girl and I know how to change my own oil). I did not rotate my tires.
Then yesterday, I got a flat tire. Two of my lug-nuts would NOT come off! I tried, a nice road worker tried with his impact wrench, and then my boyfriend tried. My stud broke OFF! Why!? Because the last people who put my lug-nuts on put them on too tightly.
I had to pay to have my car towed to the nearest shop, and they had to replace two studs and all 4 lug-nuts. What should've taken me 10 minutes and $0 took 1 ½ days and $190.
Manager ANDY told me that they couldn't do anything for me (even though it was their fault). He told me that had I had it towed to their shop, they could've fixed it for $15..but I don't want to pay them anything. It is THEIR fault. And I still would've had to pay a towing fee.
01/25/2011Provided by Citysearch -
I have had Brake Specialists/Andy Walker work on my car for years and he and his staff are always professional. I live in Georgetown and drive to South Austin because I know that they won't do work that isn't necessary and will make sure no one takes advantage of me. They go out of their way to accommodate me and my schedule, they do excellent work and always repair my car correctly. I would recommend Andy and his staff to anyone.
01/06/2011Provided by Citysearch -
I have been bringing my cars to this location of Brake Specialists since 2002. The office has wi-fi and a TV but the reason I go back is that their team is awesome. Andy, the manager is super patient and explains anything I don't understand. The mechanics know their stuff and will happily show you the work that needs to be done based on the computer tests they've run. They're also very friendly. If you're trying to decide between taking your car to the dealer or somewhere local, Brake Specialists on William Canon is the place to go.
I brought my Volvo in for brake work. I showed Brake Specialists the estimate from the dealer. They looked up all my parts and gave me an estimate that was $300 cheaper than the dealer. I happily signed the estimate and they finished the vehicle that day. They used OEM parts and my brakes feel great.
12/11/2010Provided by Citysearch -
It was a pleasure to deal with the group of guys at the Brake Specialist on William Cannon. They were very helpful and polite. They got my vehicle repaired in the time promised. This place needs to be on everyone's short list for auto repairs. Thanks for everything.
The plastic neck on the radiator hose assembly on my BMW broke while I was at lunch down the street from the William Cannon Brake Specialists. I limped the vehicle to them and they gave me a ride back to work. They ordered an oem hose assembly and had it installed before I left work for the day. I picked the vehicle up at 5:30 and was happy to pay the bill. The bill was about $100.00 less than what BMW quoted me for the same repair.
I am guy who likes to do my own truck repairs, because I know enough to be effective in most cases. I was trying to change out my starter on my Toyota truck and I couldn't get this thing out. I called the shop at William Cannon, since my parents frequent their shop. The manager tried to help me out, but I just didn't have the ability to get the starter out. They got my vehicle towed to their shop late in the day and messed with the starter for about an hour. They finallly had to pull the control arm and spring off to get the starter out. They didn't get done until after they closed and got my truck back to me that night. They helped me in a pinch and I definitely appreciated it. This situation and many other great reasons are why my family uses this shop.
My First experience started with the older store manager Aaron who is around at other stores now, who has always made me happy..even saw him and his wife in an h.e.b. and he remembered me..and spoke for a few min. while shopping....:
They worked on my precious g35, i had replaced the caster cambers and their techs did an alignment..when they were doing that they were nice enough to notify me i needed to replace my bushings asap...with out try to sell on to me (being female and all) i felt no pressure, and the cars tires were then lasting MUCH longer! yah!
Then I decided to start taking one of the work trucks there a 350 diesel...now those are no fun to work on..especially with how short i am!...they gave me an estimate that was right on, and with all the work done, it was completed in a timely manner..Now Andy is the manager that handles my ""cases"" and Nelson was the tech that entertained me in this case...I feel like these guys are so professional I can call them buds!...I have never had an issue with this location and will continue using as long as they keep hiring knowledgeable help and great managers.
12/04/2010Provided by Citysearch -
I drove in to the William Cannon location with some very loud grinding brakes. I was almost embarassed by how bad they sounded. They got me right in and got me an estimate in no time. Apparently, I ground the rotor on one side down to the fins, which I got to see first hand. They ordered the parts and had my vehicle finished in under 2 hours. I was thrilled with the experience and I will be back for other repairs that were also pointed out to me.
12/03/2010Provided by Citysearch -
I had the Brake Specialists at William Cannon do a full timing kit and water pump on my Toyota Highlander the day before Thanksgiving. They got me in quick that morning. They even reminded me of the spark plugs that were due at 120K. I had them do the plugs as well. They gave me a ride home and had all the work finished just after lunch. They even came and got me to pick the vehicle up. The fast service helped me get to the errands I needed to run to get ready for the debacle that is Thanksgiving dinner with the in-laws. Thanks guys for getting me taken care of so quickly.
11/28/2010Provided by Citysearch -
I brought my Honda Civic in, because I kept hearing a lot of rattling coming from my a/c blower. I had one of the technicians at the William Cannon Brake Specialists check it out. They removed the blower motor and showed me that there was a ton of leaves in the roll cage on the blower. They cleaned out all of the leaves and re-installed the blower motor. The blower motor is now quiet and I am a very happy customer. I appreciate the service and I will be back with any other issues that I have.
My car problems are often outside the box. Great Diagnostic Techs, reasonable fees for labor, and years of reliable service make this a shop I can trust even when my wife comes in with her car.
I am extremely happy with the great service I receive from Andy, the store manager. I will definitely refer more people to them, since this is a shop you can trust with your vehicle!
This review is for the Brake Specialists location at William Cannon. I went in with my wife's Infiniti which had its check engine light on and the vehicle was running kind of rough with bad gas mileage. The diagnostic fee was around $90.00 which is comparable to other shops I have been to. They diagnosed that my wife had been dumping too much excess fuel into the catalytic converters due to a bad engine misfire. The shop drilled small holes in my wife's catalytic converters to determine if they were bad and unfortunately they were. My wife's vehicle ended up needing a catalytic converter assembly and a tune-up. After the work was done, the vehicle ran great. I was extremely happpy with the experience and the great service I received from Andy, the store manager. I will definitely refer more people to them, since they are a shop you can trust with your vehicle!
11/22/2010Provided by Citysearch -
I WAS IN THE NEIGHBORHOOD AND NEEDED TO GET MY 30K SERVICE DONE AND PULLED IN TO THE WILLIAM CANNON LOCATION. THE MANAGER, ANDY, WAS VERY FRIENDLY AND QUOTED MY SERVICE AT THE COUNTER PRIOR TO THE WORK BEING DONE. THEY WERE VERY REASONABLE COMPARED TO THE DEALERSHIP. THEY GOT MY VEHICLE FINISHED UP IN A VERY EXPEDITIOUS MANNER AND WERE VERY FRIENDLY THE ENTIRE TIME. I APPRECIATED THE SERVICE AND WILL BE REFERRING MY FRIENDS AS WELL. THANK YOU.
10/12/2010Provided by Citysearch -
After a lengthy discussion with the owner about a refund of the amount charged improper repairs, the owner finally agreed to refund the amount I was charged. After agreeing to the refund he hung up on me.
It is very apparent that the OWNER needs to learn a little more about customer service. This review is based upon my conversation with the OWNER of Brake Specialists and not the location manager.
This is my last transaction with this company. I advise caution when dealing with them.
09/04/2010Provided by Citysearch -
I took My car into brake specialist the william cannon location last week with the check engine light on and my car was running really rough. They did a free check engine light scan on my car. I went to other places and they told me it would be upwards of $90.00 to even look at it.they were able to fnd that i was in need of a tune up. They didnt charge me check out time and perfomed the tune up on my car.
i was amazed how fast the work was done,im use to leaving my car for days at other shops. I was in and out the same day and my car hasnt run this good since it was new. The manager Andy was very helpful and honest i was told the price on the phone and it was the same when i retuned to pick up my car..Thanks to the crew at Brake Specialist for such a wonderful job!!!
08/26/2010Provided by Citysearch -
i have been a regular customer here for the past year. They have been able to repair anything that i have ever brought my vehicle up there for.I have a quite older car 98 model.and there are things that go wrong quite frequently.but they have warned me on a few things they they saw that was a potential problem and got them fixed before i was left stranded.I trust the manager Andy and the mechanics there seem to be very thourough and genuinely care about there image and work ethic.the shop and waiting area is always inviting and very clean.I recommend this shop to anyone!!
04/13/2009Provided by Citysearch -
I took my car in for an oil change and wiper blade replacement. They fit me right in and were very professional. During my oil change they mentioned that I could use a new air filter and wiper blades. I said go ahead and then was worried that it would be overpriced. To my surprise, it was VERY reasonable and I did need new wipers! I will be back to this Brake Specialists Plus or any other location if I am in the neighborhood and need car service.