8863 Anderson Mill Rd Ste 105, Austin, TX 78729
Phone: (512) 336-9672
Primary Phone: (512) 336-9672
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We made an appointment for 4:30pm on Monday and we got a call back the next day asking us to change it to 4pm, because the Vet wanted to go home early.
The day of the appointment we rearranged our schedule to come in at an earlier time, 4pm. We arrived actually at 3:10pm, early, but wanted to make sure we were seen on time, or earlier if there was a chance. We watched others with appoinments come and go, and then this lady walked in with a hampster and said she had a 4:30pm appt but they told her to come in by 3:50 or 4pm and they would fit her in. They took her back at 4pm which was SUPPOSED to be our time. The time is now 4:20 and the staff could care less that we are still sitting here after our time. SO WE LEFT and we will not return. They are more interested in getting out of the office and pushing more product upon customers....as we witnessed. WARNING ......your bill will be expensive by the time they are finished with ya.
AVOID THIS PLACE, and find a caring staff that cares about you and your pet.
Thanks for reading!
This clinic took my cat with no notice in an emergency situation. They were knowledgeable, expedient and patient with my 10,000 questions, and the bill was very reasonable. The staff went above and beyond in my case, even offering to help coordinate pickup after normal business hours. Simply wonderful.
The only other name that would better suit this vet would be "PERFECT VET". I love this place!!! Everyone there is so caring & helpful. I had my dog Chuy for almost 5 years when he suddenly went paralyzed in his back legs. I was devastated!! A friend of mine recommended BEST VET, I took him there immediately. They did everything they could for Chuy (&me). Despite all their efforts Chuy did not get better & the only other thing they could do would be a surgery that may or (more then likely) may not work. I finally had to make a horrible decision....I had to let my little Chuy go to a better place...he had completely lost control of his bowels & was not eating or drinking. I was a mess!! I cried & cried and they were so supportive and made me feel as comfortable as I could with the whole situation, they took me into a room with Chuy so other pet owners could not see me, they gave me time to say my good byes, they hugged my dog & told him he would be ok. THE WHOLE STAFF CARED!! they called & checked on me, they sent a sympathy card, they were just awesome!!
Now I have a new doggie, Daisy. She is beautiful & loving. I also brought her to Dr Bob to have her shots and her spay. Again, they loved her! They gave her hugs, they pet her & made her feel comfy when we got there. Her spay was amazing....I can barely see the incision, she is happy and ready to go play!!! Just as if she had not even had a surgery!! I will never go to another vet!! They are honest, straight forward, great prices, & act like real people that love animals!! No corporate B.S.!!!
Thank you BEST VET!!! You are PERFECT in my book!!!!
05/19/2011Provided by Citysearch -
We have been using these guys since we bought our first pug in 2008 (we had two pugs for a while, but they were territorial over our new baby so we gave one to our close friends...can you tell I still feel guilty about it?) I cannot tell you how wonderful they are. First of all I'm always impressed that the staff has not turned over (aside from one receptionist that left to have a baby) at all in 3 years. Every staff member seems genuinely concerned about our pugs, yet they are never overly familiar or come across as too nice. These guys have done a wonderful job taking care of our pugs. I trust them whole-heartedly. Amazing people.
05/16/2011Provided by Citysearch -
I have a 11 year old rescue chihuahua named coco and she needed some dental work done. I was looking for a new vet and luckily I found Best Vet and Dr. Bob and his wonderful crew. Its the first time I have ever brought my little girl into a vet and she was happy to be there which was the first great sign that I had found the right place. Everyone there was sooo nice! My initial estimate for coco's extraction of 4 teeth was an excellent price and come to find out she had to have 22 teeth taken out and they only charged me 20 dollars over the estimate, WOW now what other vet would do that??? None that I had come across ever so because of their true love for animals and obviously not in it for the money I would say Best Vet is true to their name. Coco is doing great and no longer has icky breath and bad teeth. Thank you Dr Bob and your team!!!
01/22/2010Provided by Citysearch -
I came across Best Vet by chance several years ago when my pup got parvo. I was on my way to Banfield (Petsmart's) Pet Hospital when I passed Best Vet & decided to see if they could help me out. They fit her in immediately, without an appointment, and charged 1/3 of the price that Banfield would have. They were also willing to work out a payment plan if we couldn't pay that day. The whole staff was very positive & reassuring, & informed me that they had never lost a dog to parvo! We moved on the other side of town, so when our new puppy got sick last week we decided to check out BHC Animal Hospital for convenience. What a mistake! They charged more than double Best Vet's prices & when I brought up parvo the vet told me the survival rate is only 50/50!! Not to mention the staff was very rude & they tried sucking as much money as they possibly could out of me! Best Vet has never tried to rip us off, instead they are constantly wavering fees out of sheer courtesy. I will never make the mistake of taking my pets to any other vet!
12/16/2009Provided by Citysearch -
I have lived in Austin my entire life, and have been to my fair share of vets. Dr. Bob and his staff are friendly, down to earth, and they don't try to up sell useless test and products that you really don't need. They are genuine and truly care about your pets, no matter what you bring in. My menagerie of four legged children include a hamster, ball python, and a classic ""caution"" cat. Even though my cat wants to eat everyone in his path while he's there, they still treat him if he was their own. The prices are fantastic too! It's a far drive for me, but well worth it!
10/15/2009Provided by Citysearch -
can't believe how completely awful I feel. Best Vet in Austin is the WORST place to EVER take your loved pets! I had gone through a terrible time with my sweet, sweet Capezio and had to make a very hard decision to put him down. The vet let... me and my husband take a couple of days to decide what we wanted to do with his body, and said that he would offer a free of charge option along with the other options available. After one day of discussion, I called the vet and spoke with a lady at the front desk and told her our decision. We were going to take the vet up on his offer to take care of things and I asked for my final bill. Unfortunately, the check I wrote (along with a thank you card that obviously isn't going to get mailed now) got shuffled into a corner of my desk. Instead of sending a letter or a courtesy phone call, the vet called my husband OVER A MONTH LATER saying that they never heard from us!!!! They still have my sweet baby boy frozen in a plastic bag at the vet AND are now saying that our bill is twice what was quoted to me. Needless to say, when I called them there was no I am so sorry and we totally dropped the ball and yes you did call and we did nothing about it. They instead were rude and nonapologetic and completely unprofessional. I am reporting them to the Better Business Bureau and will NEVER recommend them to anyone!!!Read More
09/09/2009Provided by Citysearch -
Our dog had surgery, and was released back to us after being injected with an opium cocktail. He could not walk or stand. He urinated on himself several times, could not sleep and was confused. When my husband returned home with our dog, I asked him how he got the dog in the car, ""they carried him"". We carried him up three flights of stairs to our apartment and for 8 hours our dog was obliterated.
Several weeks later, his stitches were removed and in the office, he was playing with another dog and his wound popped open leaving a giant hole in his neck. My husband had to bring him back an hour later after he told him the ""hole would close and heal eventually and that's just what dogs do"".
Today was the last straw. We made a 10:30 appointment, the vet came out to the waiting room and discussed with us the same ear problem our dog has had since his surgery, all of his theories so far have not fixed or healed the problem. He asked what surgery he had performed as if we hadn't just shelled out over $500 dollars and seen him less than two weeks ago! He did not even look in the dog's ear. He said he would prescribe something else and we didn't even need to see him. A vet tech would give his first dose and that would be it. 35 minutes later, after no one said a word to us regarding anything, I asked the receptionist if she could find out what was going on.
She came back with the vet who told us that he would solve the problem by ""firing us"" as if we were lovers and he wanted to get the last word in. This vet is a cheaper way to go, but to make money he is doing as many surgeries as possible and every day. It is a factory for cheap surgery. There is no follow up, no actual tender caring, and the place seems to be run by a space cadet who needs to come back down to reality and realize that the patient is always first. I have never had a vet return a pet to me that could not stand on its own! Please do not use this vet.
They have resonable prices and great services! I have a cat that really hates going to the vet but they dealt with him very professional and kept a positive attitude. You can tell they care about all the animals that walk through their doors. I trust my pet's health to them and recommend them to anyone!
02/12/2009Provided by Citysearch -
My 9 yr. old Siberian Husky, Aries, had a nerve sheath tumor growing on his hind leg. We took him to a vet near our house, who after charging us $800 to cut him open and do nothing, said the tumor was inoperable. We wanted a second opinion so we took Aries to several different vets including a surgeon and two different oncologist, We were given the same two choices by each of the doctors we visited they said we could either chop his leg off, for around $3000, or put him down once the tumor got so large that it either broke through his skin or it started to inhibit his ability to walk. We decided to make him as comfortable as possibly for the time he had left. Then one Friday I came home from work to discover that his leg was bleeding. We wrapped the exposed tumor and decided to enjoy our last weekend with him the best we could before we would have to take him in Monday morning to be put down. When we took him to the dog park on Saturday afternoon another dog owner noticed his bandage and after hearing his story suggested that we take him to best vets. When we called his oncologist Monday morning the receptionist informed us the doctor would be out of town till Thursday but they suggested we take him to see someone to make sure his open wound wasn?t getting infected so on a whim I called Best Vets. Dr. Bob took one look at him and said ?I think we can take it (the tumor) out?. After over a year of being told there was nothing we could do it was nice to finally find someone who would at least give our dog a chance to live. It?s been two months since Aries surgery and he?s doing great. He's back to running and playing, and the whole surgery including all of the follow up visits ended up costing us less than the first vet charged us to doing nothing at all. I can?t believe how cheap and great this Vet was. Every time I chase my dog around our back yard I thank god we found Best Vets. I am not exaggerating when I say the Dr. Bob at Best Vets saved my dogs life.
12/12/2008Provided by Citysearch -
I took my cat here because I had some concerns, but Dr. Bob was so kind and gave me straight answers (pretty much that I had very little to worry about). My old vet would tell me terrible things in hopes of convincing me to buy more meds or tests!
I had to wait quite a while to be seen, but I did not mind because I wasn't in a hurry. However, I was still given a discount on my visit because of the wait. I also had to get some medication to sedate my cat because I am taking him on a plane and I was so pleased that Dr. Bob was so thorough with his directions and the medications were VERY reasonable.
This office is pretty far from my house, but I will continue to make the drive to guarantee my cat the best treatment.
07/10/2008Provided by Citysearch -
When my little pooch hurt herself, I took her in and initially spoke with one of the unlicensed assistants. He was comforting and made sure to let me know that he did not yet have his license, but seemed very concerned about my Sofi. He thoroughly examined her and gave his assessment. He also wrote very detailed notes and listened well. When the doctor arrived in the room (not too long after the assistant left the room), he made his assessment and gave me options. He gave me the worst case scenario, but decided that it was probably something not so grave (like a stroke). He, too, was thorough and friendly and fair. I was glad that he didn't try to stick his hand in my pocket and diagnose some terrible injury. She walked away with some steroids and is doing much better. I was also impressed that someone from the office called my house to get an update on Sofi's progress. I'm glad I found a good vet in Austin that isn't ridiculously priced. This office staff is very pleasant and understanding.
03/13/2008Provided by Citysearch -
I love best vet. We have been taking all 5 of our dogs there since we moved to Austin over a year ago. The staff is polite and always knows my pups by name, and the doctor has a great disposition. You can tell that he knows what he is doing, and he isn't rude and stuffy like many vets are. I am a dog groomer myself and I am very picky about people handling my dogs correctly. They are one of the best prices vets in Austin without a doubt.
02/10/2007Provided by Citysearch -
They have a coupon at Pet Supplies Plus on Anderson Mill for a free vet exam. Our sweet puppy needs one so we're going to try it out. Hopefully they won't charge us on the little things or tell us she needs this and this prescription or shot, otherwise they'll have a new customer for life! Even better, recommendations for life. Oh and their flier says they are an exotic vet as well. Perfect for the reptile in our life!