Belle Saison Bridal
2209 W Anderson Ln, Austin, TX 78757
Phone: (512) 420-0730
Belle Saison Bridol
Bike Parking: Yes
By Appointment Only: Yes
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I was let down by the customer service. Clearly not understanding of mothers with young children.
While going into my first dress shopping experience, should be exciting and fun with my best friend and mother. Well my mother wasn't able to come, so it was just my best friend, my daughter & myself. We tried to prepare as best as we could making sure the baby was fed, napped, and had a fresh diaper. All before leaving, my 11 month old started having a meltdown 5 minutes into the appointment, I tried on 2 dresses, all while trying to help soothe my child. The consultant Amy was sweet, and suggested/asked if we would like to come back at a different time, and I said yes of course, and apologized, while getting dressed to go. Well in the time that I was getting dressed and my best friend was watching the baby, some older woman came up and said something inaudible, when the best friend asked what? The older woman (who worked there) said very loudly, "You need to go! I have other customers!" and pointed her finger to the door. There was one other person in the store, who clearly was just getting the last fitting done, alone mind you... who left one minute after we did.
After calling back and asking who this older woman was, whether that be a manager or owner, turns out that she IS the OWNER, and had nothing to say to me, nor tried calling me back. (While Amy - the consultant - stayed completely professional and apologetic.)
So that being said, we will not be purchasing from a store, who clearly doesn't see my value as a customer equal to ANY/EVERY OTHER CLIENT, and does not know how to properly handle situations.
10/18/2011Provided by Citysearch -
I had been to a few other bridal stores around town and felt underwhelmed. From the moment I arrived at Belle Saison I knew it was the place I would find my dress! They have a huge selection and all of the dresses are out on racks for you to look at and pull if you want to try them on. Elizabeth was my consultant and she rocks! She is personable, knowledgeable, and helpful! I ended up getting the sample and it was discounted! They also have a really big selection of shoes and accessories, I will definitely be going back to get my shoes and anything else I may need. Thank you Elizabeth, Leah, and everyone at Belle Saison!
08/28/2011Provided by Citysearch -
From the moment we bought our first bridesmaid dress to the moment I was not able to find a wedding dress for me, I can only say great things about this store.
Elizabeth was the most professional, friendly and helpful person ever. She was so attentive every time I came in. In fact, everyone of the sales people there seemed so happy and eager to help.
Even though I was not able to find ""my dress"", I highly recommend this store to anyone looking for personal, reliable service.
I will return and recommend this store!
01/13/2010Provided by Citysearch -
the ladies working belle saison really have a keen taste in style, but they also really worked well with my budget and are super down to earth. They seemed to very quickly understand the type of dress I wanted to purchase.
I recommend any bride to hit these ladies up for bridesmaid dresses (and I'm sure bridal gowns but sadly I didn't know about them then)
11/06/2009Provided by Citysearch -
Brides beware, DO NOT USE THIS PLACE!!! I live in Houston, and I was told they carried a specific Maggie Sottero dress in my size so that I could see it on before buying it. So after driving 3-4 hrs to get there, I find out they don't have the dress, but said I could look at their other Lace dresses, which were all in size 8!! I wear a size 16 in wedding dresses so needless to say I couldn't get most of the samples on my body. Finally the sales lady, Kim, disclosed that they have dresses in my size. Every dress she picked was the opposite of what I wanted, but she kept trying to put veils on me and wouldn't listen to me at all.
I ended up choosing a dress that was the TOTAL opposite of my original vision because she had me convinced that my vision looks terrible on my body type. They only looked terrible because they were 10 sizes too small!!!! I spent almost $1000 on my dress, even with the package discount on accessories AND an additional discount on my dress.
The sales lady kept trying to convince me to order a size up so it would qualify to charge me more for a bigger size, when the size I tried on fit perfectly. I finally convinced her I was comfortable with ordering the size I tried on. I thought about purchasing some accessories while I was there, but they were closing. I looked at the price of my veil before taking it off and going to the price counter, (it was $220--which is STILL really high). I told the lady I wanted to get my dress and veil that day. When she told me a price that was way more than I expected, she said, ""oh the veil is $330, WITH THE DISCOUNT"" I was in shock so I looked over the print out of prices. She put the veil in for $330, charged me $10 for the dress bag, AND they had the nerve to charge me $20 to ship the dress to the store from their warehouse! How are they going to charge you more for purchasing one of THEIR dresses that THEY don't keep in the store? How irritating. I didn't purchase the veil that day, thank God. So she said she would call me when it came in, and she did, a few weeks later. So I drove all the way back out to the store to pick up my dress, it fit perfectly.
I decided to pick out the free accessories that my package included because I didn't want to go back to Austin, AGAIN. I picked out the shoes, and a head piece. I got to the counter to finalize the order and the sales lady looked at me and said that I had to pay over $65. I got angry, and she was sure to let me know that the package includes shoes up to $60,( there wasn't a damn pair of shoes in there for less than $60, including the flip flops.), so I owed almost $20 for the rest of the shoes and not only that but they were going to charge me ANOTHER $20 shipping charge AND a $20 charge to dye the shoes!!!! I didn't have them dye the shoes, I will dye the damn things myself. I was incredulous. I didn't know what to say. And the sales lady had the nerve to say, ""oh well, we're putting the shoes and the headpiece in the same box so we're only charging you one shipping charge.""
And I had to fight to have them ship the accessories to my house for the shipping charge that I WAS PAYING. At no time had they ever mentioned I could have my dress shipped to my house to avoid the cost of a second trip, (gas, food,hotel,etc)
At this point I was ready to leave the dress in the store and dispute the charge with my bank to get the money back for the dress. Price gouging galore. This store is NOT one that I would recommend to ANY bride that's hoping for a good experience. I am now searching to locate the dress I originally dreamed of wearing in my size to get a better idea of if I want to keep this one.
10/30/2009Provided by Citysearch -
I called and set up an appointment back in Feb of 2009 to pick out bridesmaids dresses with my girls....Kim has been helping me since day one and she is great....the other girls there were so helpful when I needed help with anything. Kim helped me and my girls pick the perfect dress for my wedding. My wedding dress came in early this month, and it came in before the due date. I only have good things to say about this bridal salon....and Kim she was super great....she helped me pick my wedding dress...and then at that I couldn't even try the dress on because the display was too small...I went off of me just loving the way that dress looked off of the rack...and I am glad that I picked it. When it came in this month (October) I tried it on....and I am so happy I picked....my experience at Belle Saison Bridal has been nothing but good and great thus far....thanks Kim.
09/30/2009Provided by Citysearch -
Belle Saison Bridal is AMAZING!! I highly recommend them to any bride out there. I called to set up an appointment and liked them from then on.
Elizabeth was absolutely wonderful, she listened to what I wanted and she was very helpful. I bought my wedding dress, shoes, vail, head piece, jewlery, under garments and invitations from Belle Saison Bridal. Everything arrived as scheduled (some coming in early) and everything was in excellent condition.
I absolutely LOVE my wedding dress, it is exactly what I wanted. I had been to many other bridal stores and this one is by far the best there is.
02/23/2009Provided by Citysearch -
I went in and bought a very dirty dress off the store floor room. It was my dream dress but I had to have it altered many sizes down. The saleswoman, Kim was doing everything in her power to sell me the dress including saying there was someone coming in that afternoon to buy the exact same dress. I kept commenting on how filthy it was and she said over and over again that they would take care of the cleaning. Well, what do you know...when I came back to bring it in today they said, they never said that and I'm left with the $85 fee of having it cleaned. We even got the owner to come out and she said no one would have ever said they would clean it for free. Kim was just trying as hard as she could to make her commission. Very very sad!!
01/22/2009Provided by Citysearch -
I did not choose my dress here (although they had many great items) but, I had my bridesmaids dresses chosen here. I really loved that they had so many dresses to choose from. I have a pretty hard color in my wedding that I could not find any dresses in. They carried the DaVinci brand (which I hadn't heard of or seen). DaVinci had THE color that I needed.
I also loved that they had an online order form. I have many bridesmaids that are out of town or even out of state. This gave them a way to get their measurements from another seamstress and enter their information on the form and pay for it online without coming to the store. It would not be possible as one of my BMs is from Montana!
01/21/2009Provided by Citysearch -
I ordered my wedding dress through Belle Saison and it was a complete joy! Jennifer was my consultant and she was extremely helpful each time I went in. She knew what type of dress would look good on me and catered to what I wanted. My dress was supposed to take up to three months but when they called with my ship date they informed me it would be in within two weeks. I loved the service and would reccomend this place to anyone looking for a hassle free wedding gown purchase!
01/14/2009Provided by Citysearch -
So, I went for my first look-see to find a gown for my wedding. Not having done this before, I had no idea that bridal stores are closed on Mondays and that you need an appointment to ""walk in the door"". After checking out another shop that was open and told me (very rudely) that I could ""look"" at dresses but not try them on without an appointment. After being followed around and hounded while I was ""looking"" which made me wonder WHY I couldn't try anything since this sales person obviously had nothing better to do than follow me around, I was ready to call it a day!
My friend suggested we try a bridal shop that she had seen near highland mall, didn't even know the name but thought it was worth a try. We walked into Belle Saison and were pleasantly greeted, due to my previous experience, I immediately blurted out ""I'm sorry, I don't have an appointment"". The clerk laughed and said ""no problem, we are busy today (It was the Mon. after Christmas) but look around and if you find something we'll make room for you to try it on.""
I found a few to try on and asked for a room and without pomp and circumstance, was given a fitting room hassle free and found the dress. In fact, I found two! One for the wedding and one for the reception!
It is frustrating that they only offer one size to try but believe me, I asked friends and the other snotty bridal shop and was told that is the norm. It would be impossible for them to carry all sizes with the amount of dresses they carry. For sample sizes it's usually a 4-6 and for regular gowns I believe it's a twelve which in terms of wedding gowns is a 8-10.
Overall I would recommend Belle Saison to others and my friend who was with me, was so impressed with the price and the no hassle shopping that she will be going back soon hopefully to pick out her own gown!""
01/12/2009Provided by Citysearch -
I went to Belle Saison on Thursday Jan 8 at about 2pm. I went because I found a dress on the knot and it stated the only retailer that carried Jacqueline Exclusive was Belle Saison. As soon as I walked in I was greeted by Elizabeth. They politely asked me what I was looking for and I said ""Tulle."" They directed me to the tulle and let me be.
After looking through the Tulle selection, I approached them to inquire about ordering the dress I saw on theknot. They explained the process of ordering and made it clear to me that if I ordered it, it was mine. Being a little hesitant I asked them if they had any dresses there that would be similar to the one I wanted to order. We walked the tulle selection and didnt see anything. THEN Elizabeth suggested we look in the ""Prom"" room.
Right away I saw a dress that I wanted to try on. I asked her if I could try it on and she was more than happy to let me. It was a Maggie Sottero gown and just gorgeous! Elizabeth helped me get dressed from top to bottom: lacing the corsett, slipping my heels on, etc. She was just absolutely great! And the dress fit perfect!
Elizabeth listened to me, was joking with me, and was just very personable. She really made me feel like she was one of MY bridesmaids that had came with me :) She gave me the phone number of a seamstress to contact for cheap, but great work. She even provided me with email, phone number, and directions for the Antique Mall, so I could buy a brooch to adorn my new dress. Elizabeth just completely went ABOVE AND BEYOND!!!
Elizabeth explained because it was a ""floor model"" i would be getting an extra 20% off. Now I'm not sure if Maggie dropped the price of this dress so low or Belle Saison did, but I got a STEAL!!!
I had a great experience shopping at Belle Saison and walked away a VERY HAPPY BRIDE :)
08/15/2008Provided by Citysearch -
I would definitely recommend using Belle Saison Bridal for your wedding shopping! I had an amazing experience! As soon as I got there, I was greeted and immediately met my consultant. It is best if you make an appointment, because then you won't have to share your consultant with anyone else. My consultant, Brianna, was amazing! She listened to all of my ideas and concerns and then helped me find my dream dress. I only had to try on 5 gowns before I found ""the one."" My consultant just seemed to know what I wanted, even though I wasn't sure what I wanted. I was convinced that I didn't want to wear a veil, but Brianna had me try one on with my gown, and by the end of the appointment I had picked out a veil and a tiara to go with my dress. She just knew what would look good together and on me. It is such an amazing feeling to put on and a dress and know that it is the one! So, if you're looking for that kind of feeling and people that truly care about you finding the dress that gives you that feeling, then this is the bridal store for you!
07/31/2008Provided by Citysearch -
I flew in from Iowa to go bridal dress shopping with my mom who lives in the Austin area. Belle Saison was the first salon we went to and the last. The moment we walked in we were greeted by a consultant named Kim Keepers. She asked what styles I was thinking about and showed me where I could find the different ones. As we walked around the store, she would pull dresses that she thought would be of interest. One in particular, I didn't even want to try on because it did not look good on the hanger. But, I agreed to try it because she promised it looked amazing on. In the dressing room, she was always there to assist me in getting into dresses and zipping or lacing them up. When I put on the dress that she suggested, I knew it was the one. Kim knew exactly the style that would look best on me and it showed! I ended up chosing the dress that she had pulled for me and the one that I didn't even want to try on. Kim worked with us every step of the way in finding the perfect veil, headpiece, and jewelry! She truly made my experience stress-free and wonderful! Belle Saison Bridal is truly the best store to go to for selection, quality, customer service, and price! They are wonderful! If you have the chance, ask for Kim Keepers to be your consultant; she is AMAZING!
07/13/2008Provided by Citysearch -
I'm getting married in Austin in March 2009 and planning the wedding with my family all the way in Louisiana. They came into town for one non-stop weekend of wedding dress shopping and we made appts at 6 bridal salons (national chains and locally owned). Belle Saison was by far superior to all the others in terms of customer service and quality of the dresses. This place had a large selection of sizes to try on, they let me take pictures in all of them for reference later, and treated me like a queen. I would highly suggest working with Pavielle who was my consultant. We moved appts around because of the poor selection at another store where I left my appt early and she found time in her schedule to meet with us. She help me try on at least 12 dresses and matched veils and tiaras perfectly. She never said the word ""no"" and was continually willing to help me find what I was looking for. She had an honest opinion and even helped me decide on jewelry and a hairstyle. I purchased my dress the very next day and plan on returning to get my bridesmaid dresses.
Don't waste your time going all around town to the other salons ... make an appt with Pavielle and you'll find the prefect dress and get great customer service along the way!
07/02/2008Provided by Citysearch -
I shopped at Belle Saison Bridal for my wedding veil, and the staff were courteous and helpful. They helped me to locate the type of veil that I had been looking for, but they didn't pressure me to buy, and they allowed me plenty of time to think about and consider my purchase. What I appreciated the most, though, was the store's solid collection as it provided for me a truly beautiful and unique veil for my wedding.
02/19/2008Provided by Citysearch -
I had a great experience at Belle Saison Bridal. They have a great selection, excellent prices, and really nice people working there. My first appointment as right after a really bad experience at Serendipidy Bridal and I was so greatful. I am working with Elizabeth (she is awesome) and even though they accidentally double booked her that day, she was super helpful and patient with me...I'm a very indecisive person. After almost giving up on finding the perfect dress, I found it. Elizabeth was very helpful, patient, and sincere in her opinions of everything I tried on. I'll be getting a lot more than my dress with them though. They have awesome bridal packages which have already made planning my wedding day way less stressful than it could have been. I would highly recommend Belle Saison, especially for first time brides that have lots of questions :)
01/31/2008Provided by Citysearch -
Listen to me. Do not go to this shop. These are the worst peopl I have ever dealt with. They seem like a legitimate business who would strive to provide quality product and service. They are very misleading and deceitful. Once they have your money and have sold you product that was promised to be something it was not, they will keep your money, lie to your face, and tell you to screw off. I would not wish this experience on anybody. Buying a wedding dress is supposed to be one the best experiences of your life. If you use this shop, it will be the most heart-breaking decision you coud make.
01/23/2008Provided by Citysearch -
i just have to say AWESOME!! I found my dress at Bell Saison and LOVE IT! Exactly what I imagined. Its BEAUTIFUL :) the selection was great...but I knew my dress when I saw it. must have gone back a million times before i actually ordered it though. my girl that helped me (Elizabeth) was so much fun and so easy to work with. and even though i went back so many times she was sooo patient. their new store is beautiful and made me feel like a princess. GO HERE! they are fabulous :) !!!!!!! i will be sending ALL my friends!!!