Belle Saison Bridal
2700 W Anderson Ln Ste 105, Austin, TX 78757
Phone: (512) 452-1409
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
By Appointment Only: Yes
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I was let down by the customer service. Clearly not understanding of mothers with young children.
While going into my first dress shopping experience, should be exciting and fun with my best friend and mother. Well my mother wasn't able to come, so it was just my best friend, my daughter & myself. We tried to prepare as best as we could making sure the baby was fed, napped, and had a fresh diaper. All before leaving, my 11 month old started having a meltdown 5 minutes into the appointment, I tried on 2 dresses, all while trying to help soothe my child. The consultant Amy was sweet, and suggested/asked if we would like to come back at a different time, and I said yes of course, and apologized, while getting dressed to go. Well in the time that I was getting dressed and my best friend was watching the baby, some older woman came up and said something inaudible, when the best friend asked what? The older woman (who worked there) said very loudly, "You need to go! I have other customers!" and pointed her finger to the door. There was one other person in the store, who clearly was just getting the last fitting done, alone mind you... who left one minute after we did.
After calling back and asking who this older woman was, whether that be a manager or owner, turns out that she IS the OWNER, and had nothing to say to me, nor tried calling me back. (While Amy - the consultant - stayed completely professional and apologetic.)
So that being said, we will not be purchasing from a store, who clearly doesn't see my value as a customer equal to ANY/EVERY OTHER CLIENT, and does not know how to properly handle situations.