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B & B Muffler & Automotive Service Center

Map & Directions
(51 Reviews)

3000 S Lamar Blvd, Austin, TX 78704

(512) 447-5581

CLOSED NOW
Today: 7:00 am - 6:00 pm
Tomorrow: 7:00 am - 6:00 pm
44
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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" It's All About The Relationship!"

General Info
B&B Muffler and Automotive Service Center is a 20-bay full service center that has been providing high quality car care in Austin, Texas since 1974. We are a locally owned and operated family business delivering honest, professional automotive repair and auto maintenance services to the people of Austin and surrounding areas. We strive at all times to provide the highest quality service possible with the utmost honesty and integrity in meeting all your automotive needs. Our ASE certified exhaust and repair technicians employ the latest automotive technology and are equipped to handle all the major and minor repairs on foreign and domestic vehicles. We provide a minimum one year 12,000 mile warranty on all our work. Come by and visit our professional shop here in Austin or check us out here on the web where you can find out about who we are, our qualifications, what makes us unique in what we do and the services we provide. Feel free to roam around on our website. Explore and ask questions. I think you will find we are not just another repair shop, but someone who cares about what they do. For us "It's all about the relationship!" for the long term. We look forward to visiting with you about your automotive needs.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Services/Products
Since we are a complete automotive diagnostic and repair facility, we provide a wide array of services under one roof that many shops don't.  Our 20-bay shop is divided into an emission inspection area, quick maintenance center, full service exhaust shop and a full service repair shop. We try to meet all our customer needs. Our goal is to empower our customers with knowledge and make the process as smooth as possible. Our General Customer Service Includes: Professional, courteous and expert Service Advisors; Shuttle service to your home or office; Rental cars available at a reduced rate (car drop off & pick-up available) and Free loaner cars (distributed on a first come first serve basis). We have an early bird and night-owl drop-box service for after hours, and a roomy comfortable waiting area with a place for the little ones. There is also Free internet access available (Wifi). There is a Zero percent interest financing available up to one year (See Paying For Repairs). We honor most extended warranties in the business and provide one of the most comprehensive warranties in the business (nationwide / See Our Warranty Policies). We will install your vehicle registration stickers at no charge and to help our do-it-yourselfers we will accept and properly dispose of your waste oil for free. Our FREE Repairs Services also include scanning your engine computer and advise you of the findings.  Please be advised that a diagnostic cannot be done from this alone. The code(s) retrieved are only an indication of what engine sub-system is being affected. We will be happy to suggest a proper course of action. We will always check your fluid levels and tire air pressure at no charge. We will do a preliminary air conditioning check of your vehicle. however, if  freon is needed because the system is low, an air conditioning service will be suggested. Our suspension system check-out fee is waived if the suggested repair work is performed. Our brake system check-out fee is waived if the suggested repair work is performed. We will be happy to perform a visual inspection of any vehicle at no charge, however, if components need to be removed or systems tested to properly evaluate the issue in question there will be a charge for that service. FOR AN EXTENSIVE LIST OF OUR PAY FOR EXHAUST AND REPAIR SERVICES PLEASE VISIT OUR WEBSITE!
Brands
Exhaust: Magnaflow, Flowmaster, Too numerous to list, Walker
Payment method
all major credit cards, check, debit, financing available
Location

We are just south of Manchaca Road and  Barton Skyway, Next door to Phoenicia Bakery, Across the street Half- Priced Books and the relocated Kirby Lane Cafe.

Neighborhoods
South Lamar, Barton Hills
Amenities
We have a fairly large waiting room with all the standard comforts including a kids area to occupy the little ones. There is a host of food options within a short walking distance from a Greek deli (next door) to sandwiches and tacos (across the street). A well stocked used book store is also across the way and Wi-Fi is available in our comfortable Customer Waiting Area. We also have Wifi Available
Languages
English, Spanish
Accreditation

AAA, BBB, NAPA, AIR CHECK TX

Austin Clean Water Partner

A+ Rated Accredited Business

TX Recognized Emission Repair

TX Official Inspection Station

Associations
- Automotive Aftermarket Industry Association (AAIA)
Category
Mufflers & Exhaust Systems
Other Information

Parking: Lot

Specialties: Trucks

COUPONS & DEALS

No coupons available

Reviews

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Ron L.

09/24/2016

Overall
Expertise
Service

For over ten years we have taken our cars to B&B. Their work is always done right the first time. They provide quick and effective service at a fair price. You can't beat that. Highly recommended.

brandon_renner

09/24/2013

Overall

This place has earned my loyalty time and again. Every time I go there I get quick, courteous service and a clean waiting room. All the staff are very knowledgeable and are happy to answer my questions or find someone who can. The best thing I can say about them, though, is that they are always honest - they never try to force me to make repairs, they never sell me anything I don't need, and they even work with parts I bring in if I can find them cheaper elsewhere. I only give them 5 stars because I can't give them 6.

Marshall0709

01/11/2012

Provided by Citysearch - 
Overall
Professional, reasonable and timely

My '84 pickup needed muffler work, the age of the vehicle was no problem for these guys. They showed me the problems while the truck was on the lift. They were able to repair an unexpected problem without charging extra, and had it finished the same day.

Bryan78704

11/10/2011

Provided by Citysearch - 
Overall
I cannot recommend

I am sorry but I cannot recommend this business. Make sure you get a clear understanding of what they will be doing to your car and do not for one second think they understand what you want. You will surely be mislead.

Bob13

06/10/2011

Provided by Citysearch - 
Overall
B&B Muffler, great service.

Excellent service, great Staff, very knowledgeable, very proffessional and curteous. The waiting room is comfortable. Don't let the ""full"" parking lot stop you from checking them out.

Allyn Rich

04/25/2011

Provided by Citysearch - 
Overall
Trustworthy and reliable

I find everyone at B & B honest and very patient. They always take time to review my car needs and answer my questions. As a woman it means a lot to be able to trust their advice.
They have fair prices, excellent service and I always use thier loaner cars. What more can you ask for?
It's nice to know that honest, local, independent businesses still exist!

jolttx

03/21/2011

Provided by Citysearch - 
Overall
partners in car care

I have been taking my 10 year old Ford escape to B&B Muffler for inspections, oil changes, and repairs for about a year now.

What I like about them is that they are very customer service oriented and fair. Not only do they take care of repairs but they are thorough in preventative care. This can be overwhelming at first because they will give you a long list of things that need to be taken care of on the car. But if you ask, they will take the time to go over the list with you and help you understand what each thing is, how it is affecting the performance of the vehicle, what you can expect to happen if it breaks, and help you to evaluate how soon it needs to be taken care of. They keep good records-- although there have been a couple of times that I have gotten a reminder call or email about an upcoming oil change that wasn't updated in the system.

The one thing that I have found that I problematic is that the car is not usually ready on time (I don't mean by days, I mean by hours). So I make sure that if I need to be somewhere that I tell them that I need the car finished a couple of hours before that time to make sure that it is ready when I need it.

It is great to have a partnership with a good automotive shop. It takes the worry out of car care and I appreciate it a great deal!

Andrew Zuniga

03/05/2011

Provided by Citysearch - 
Overall
Great All Around Service

I have been bringing my vehicle for a while now, but it's because I enjoy being preventative with my car. First it was my muffler, and after working with Earl and his knowledge of emissions I was hooked. I later brought my car in for my brakes to be redone, motor mounts installed, oil changes, and they even checked out an oil leak that I had been worried about, but they went over all the options and we ended up fixing the leak within a few weeks of diagnosing the initial problem. I am thankful that B&B works well with my crazy schedule of only bringing in my car on Saturdays, but they are good at what they do. Since I am a transplant to Austin from South Texas, I was glad to find a local shop that I can trust for all my vehicle needs.

ConsumerAffair

08/31/2010

Provided by Citysearch - 
Overall
Owner Went out of his Way to Make things Right

I had a problem in relation to a simple repair.

The owner Mike, personally called to apologize and made it right with me. All is good.

I will certainly go back for future repairs.

tmoonie

08/15/2010

Overall
Honest and Reliable

My husband and I bought an '87 Pickup truck in need of a state inspection. During the first visit, they gave us a thorough diagnostic of what should be looked at in the near future but in, no way, pressured us to make an appt. We went on our merry way and 6 months later those things started acting up. After having the place around the corner look at it and say it was too expensive and not worth fixing..we took it back to B&B.



Richard was super helpful at the front counter. He explained everything so thoroughly. He gave us options on what to do, explaining cost the whole time. We were given a quote and would have our truck back that day. We waited in the lobby (free wi-fi) and throughout the fix, our mechanic (Bryan) kept coming over and showing us what he was working on and why. How often are you able to see what mechanics are doing while they're fixing it. At the end, the work came in $100 under quote! Our truck is running GREAT now and we have a very reliable place to take it to in case anything happens.

becker78704

05/22/2010

Provided by Citysearch - 
Overall
Best Auto Experience Ever

I took my '91 Camry in to get the brakes checked and Rick was so nice at the counter. He let me know that the car would be ready by the end of the day and when I told him I would be walking back to pick it up, he said they would wait for me even if it was after hours.

The brakes were fixed - they just needed to be shaved down to even them out. Rick gave me the run-down of all the other issues I might want to fix, including an exhaust leak, torn axle, and new shocks and struts. I asked for an estimate of the other services and Rick sent it to me through email later. It was so nice not to feel pressured to get all the work done at once. When I do have the money to fix the other problems, I will definitely be returning to B&B.

Also, B&B has great deals on their website - I got 15% off my brake service!

I can't say anything bad about the repair or the customer service at B&B. You can tell they really care about their customers and the quality of their handiwork.

marlyn barker

04/15/2010

Provided by Citysearch - 
Overall
Excellent exsperience

The staff was very friendly and helpful. It was completed in a reasonable amount of time.
Bryan was exceptionally nice and personable.
They converted us to synthetic oil and it seemed to work well.
We will return for any additional needs.

jenniferc783838032

03/27/2010

Provided by Citysearch - 
Overall
Hardworking, best mechanics and service

My veternarian referred me to Rick. It started with my Mustang years ago....then my dad gave me his well kept '99 Amigo, so it's my 2nd car they work on for me. I do not mind spending good money on excellent work and service, and Rick, Richard, Earl, Larry, Patrick are personable, easy to talk with, and the ONES in the back I did not mention deserve lots of credit, too. Recently the Amigo needed its' 100k mile checkup, and I ask Rick to treat me like his daughter, and he does. These guys are really talented, I promise you they treat you with respect and explain the most important things you need to do. I see so many people there while waiting in their waiting room, and all their customers seem very happy, too. If you want your vehicle to be repaired properly and with the right parts, etc, you should go there.

alzetzman

03/01/2010

Provided by Citysearch - 
Overall
Quick, honest, simple, and a great price!

I took my '91 Explorer in to get a new muffler. Not only did they get my car back within the hour, they gave it to me for way less than what my internet research led me to believe I would pay. They also gave me some quick and easy ways that I could tend to my car on my own. A great place to take your vehicle. I'll definately be back.

ivi cz

02/22/2010

Provided by Citysearch - 
Overall
Great customer service

These guys are great. I am one of those people who knows absolutely nothing about cars and had previously gone through a several nightmares with being overcharged. I really trust people at B & B, namely Richard Arnold and Larry Ross who have been kind and helpful. They take a great, inexpensive and fast care of my car.

Last time my car died and I had to had it towed to B&B on Saturday afternoon, it was ready within 2 hours. Last night (Sunday) I again had to have my 16 years old car towed there, and I got a call this morning at 8 saying what was wrong.

Another thing worth mentioning; the first day I was there waiting for a courtesy ride home from them, I had a chance of just watching them deal with customers - (as well as talking about customers) and I was simply amazed at how respectful these guys are.

sewfits

02/16/2010

Provided by Citysearch - 
Overall
Even the Ladies' Room is Clean!

I came to B&B at 6pm on a Wednesday evening, after retrieving my car from another place down the road, with a broken exhaust pipe that wasn't broken when I dropped it off (at the other place). I was tired, mad and ready to kill someone. I had a trip planned, and now I had a busted exhaust system the day before my trip. Earl calmly started looking for the schematic and asked me to show him where the break was. When I did, he told me to bring it back in the morning, and they would see what they could do. He worked up two options--replace the whole shebang ($$$) and patch it for the time being. He also told me they would have to check the engine mounts, three of which turned out to be cracked. They spent ALL DAY on the phone, finding me those engine mounts (the car is 12 years old). I waited for a couple of hours that morning for a ride, and got to see them operate. They treated each customer with respect and dignity, and knocked themselves out trying to find parts and help people. When I asked to use the bathroom, they not only had a separate Ladies' room, it was clean, and they had PREMIUM TOILET PAPER in it!!! In other words, they care about the details. When I got the car back, they warned me about two tires (rotated by the tire guys down the road the day before) that needed to be replaced due to separating tread. I recommend B&B without reservations--which you should make, since they stay pretty busy.

RLFordRanger

01/06/2010

Provided by Citysearch - 
Overall
Excellent service!

I've had my truck serviced exclusively by B & B for the last two and a half years and I won't take it anywhere else. The service is great. They're professional and well organized. I especially appreciate the individual attention I receive. They keep me apprised of my car's health, including future maintenance recommendations, but I never feel pressured or scared into any services. I give them my highest recommendation.

Russ

Thad W

12/23/2009

Provided by Citysearch - 
Overall
Convenient, Communicative, Quick!

I've used them three times and each time they tell me a price, tell me when to expect the work done and BAM! It's done. So far my car has been ready the same day I dropped it off every time!

Once they even offered me a line of credit when I was short. Once I broke down late at night. I had the car towed to them, filled out an after-hours envelope form, put my key in the envelope and they called me in the morning with a price and called me in the afternoon to tell me they were done!

When my car is down I need to know how much it costs to get it back up and how soon it will be back up hassle-free, that's why I go back to B&B!

Thad W. Crouch

holtonhj

12/15/2009

Provided by Citysearch - 
Overall
Great Service!

I finally found a shop that didn't try to gouge me on the price. I went to have my muffler replaced and they actually told me they didn't think it needed to be done. They still quoted me a price, which was 1/4 of what my other mechanic had quoted. I'll definitely be going back to them! That and the free loaner car and life is good.

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