Austin Steam It
8127 Mesa Dr, Austin, TX 78759
I bought a Groupon for a whole house cleaning. My house is just under 3000 sq ft. First when trying to schedule it was a pain. Called many times never got a answer. Finally Scheduled for Friday, first I got a call that the tech was going to be 2 hrs late....i call the office and they told me they would send a different tech that was closer. And he should be here in 45 mins. My appt time was 3pm.....the tech arrived at 5!!! It just went down hill from there. I walked the tech around my house. I have a four bedroom but was only cleaning three of them. I ask since they were so late and he wasn't doing one of the rooms if they could do the stairs. He said no, so I was going to call the office to ask if he could and they were closed. So as I sat and talk to the tech and he proceeded to tell me that this cleaning won't be a good one because I purchased the Groupon!!! He also suggested I check the reviews on the company because they are bad and there is better companys in Austin!!!
ZERO STARS! What a joke. This company will be out of business soon! Wish I would have read previous Yelp-ers & saved ouselves the trouble. Raul showed up to our home on Monday July 2 & cleaned our tile floors in the kitchen & Master bath. I took before & after pictures....Surprise...they look no different! That is not the worst of it though. 6 hours after Steam It left, I went to the car & shockingly found our hose still pulled out in the front yard with the water still running! Argh! Of course it was after business hours, so I calmed down & called them 1st thing Tuesday am after reporting the problem to the City Of Austin. The owner stated, "Wow this has never happened before! He stated, "Raul is one of our best, so I will have to get his side of the story." Later I had a voicemail from Raul stating that he is certain he turned off the water before coming in with the paperwork... No you ACTUALLY did not. You did manage to tie the hose in a knot, but left it pulled into the yard, did not put it away, and you left it running full blast for 6 hours!
Honestly I know we are all human & we make mistakes, but negligently denying the possibility that you could possibly make an error or be accountable for your errors is INEXCUSABLE!
Rest assured YOU will be paying the bill for the negligent water wasteage!
We will now be making a police report, BBB report & blasting every website in order to help no one else experience this crappy customer service!
02/02/2012Provided by Citysearch -
I had a gentleman by the name of Marcus come out to my house today to clean both the tile and carpet. It looks amazing!! He was very professional and informed me what would be the best option for the result I was wanting. I would recommend him and Steam It to anyone in need!
01/19/2012Provided by Citysearch -
I absolutely love this company! I have used a ton of different carpet cleaners in Austin. But this company is a cut above the rest. They are professional, informative, on time and friendly. I have recommended this company to all my friends, family and neighbors. Definitely a company to have on speed dial. 2 thumbs up!!
01/04/2012Provided by Citysearch -
We had the LivingSocial deal back in March '11, and ... were retroactively not impressed.
The person was on time, our houseguest tells us, and he was friendly, she reports that he seemed to work diligently, but he said that most of the stains in our carpet ""are never coming out."" Okay, we though. We're just hosed on that, then, I guess.
Then a friend of mine, hearing this, said ""Go to HEB, get a bottle of Folex, use it. Guaranteed they'll come out."" She has 3 kids, husband, brother, and 2 dogs - I figured it was worth a try.
I don't know why the individual told us those stains wouldn't come out - about 1/2 an hour and the Folex and my carpet had no major stains. We put some in her home steam cleaner and the carpet looks great. I have to recommend against a business that was factually incorrect, regardless of the reason :/
11/30/2011Provided by Citysearch -
Josh from Austin Steam it showed up today on time and did a fantastic job. 4 kids in the house and builder grade carpet takes a huge beating! This is the best steam clean we have ever had, I was amazed at how clean the carpets are now! Definitely Recommend these folks! Worth every penny!
11/19/2011Provided by Citysearch -
Josh and Marcus are the super carpet cleaning team of the year! This is my third time using STEAM IT, and this has been my best experience yet. They were on time, professional, had excellent personalities, efficient, and very thorough. As a long time austinite, I purposely chose to use local businesses and I love to see when one is getting it right. I will use them again and recommend them to anyone who asks.
09/02/2011Provided by Citysearch -
When I saw the amazing job that Austin Steam It did for my son, I called them asap. Josh was here today and did an excellent job. He was able to get clean spots that I had been told would not come out. He was so professional and finished very quickly. In addition, he cleaned out my dryer vent as the same time, for a reduced rate. I am a customer for life. Mike and Josh, THANKS so much!! I would highly recommend these guys.
06/30/2011Provided by Citysearch -
We have had Austin Steam here before and will use no one else. Eric sealed our grout on our Ceramic tile floor one year ago and it continues to look brand new. He has also steam cleaned our carpet in our 4 bedrooms before and has always done excellent. Today Eric came out and steam cleaned our carpets again as I would only call this company. As always, I requested Eric and once again Eric did not let us down. Our carpet that is 10 1/2 years old looks so clean and new.
05/29/2011Provided by Citysearch -
I had Steam it come out to my apt. to clean my carpets yesterday. Awhile back I bought the Living Social coupon. Steam It came out on time and were very clean cut and very respectful. After they finished the carpets looked amazing!! Thanks so much Steam It !!!!
05/28/2011Provided by Citysearch -
We did a Living Social deal with Steamit and they really did a HORRIBLE job. They spent all of 30 minutes cleaning the entire house and as expected with that level of effort the before and after is almost identical.
The job is bad enough that we are hiring another company to come in and redo everything.
01/28/2011Provided by Citysearch -
WoW.......Sergio is the BOMB !!!!! My carpet and tile look better than it did NEW. I was very impressed and greatful that Sergio used his ""suggestive sales"" and introduced me to services Steam It offered that I was not aware of.....Thanks a million Serg
01/03/2011Provided by Citysearch -
I just had my carpets cleaned for a second time by Austin Steam It. My first experience was great, excellent service with great results. I thought for sure that I had gotten ""lucky"" with the great customer service. Well, today they proved me wrong! Not only did I receive the same great results with my carpet, my technician Justin, was so polite and helpful! He was efficient, focused, and did it all with a smile!!! I never felt once, he was just trying to get the job done, to move to the next one. I am so pleasantly surprised by the deliberate choice the owner has made to hire quality people. A practice that is unfortunately rare these days. Thank You!!
11/15/2010Provided by Citysearch -
Just moved into a new place with hardwood floors. The hardwood floors really needed some work.They were dull looking and really dirty. I've used Steam It once before. Had them come out and clean my hardwood. They look brand new now!! Amazing difference! Would recommend them to anyone.
08/26/2010Provided by Citysearch -
Steam It came out to steam clean our tile and grout floors. They were on time, and measured the floors to a little under 1250 sq ft. A big job according to the guy. That was about $465. Once I gave them the ok. They helped move the furniture and brought in some chemical to help remove stains and clean the floors and sprayed it all over until the floors were soaked. Then they brought in a round machine which basically all it did was soak up the soap they just put on the floor, NO STEAM that I saw. And to me its an expensive mopping that may have cleaned the floors but definetly didnt remove ANY stains from our grout. It looked the same. When we mentioned this to him he then said he would explain it ( the stains) at the end and that it needed time to dry to show the full effects. Meanwhile he decided to show us how they can make the stains ""disappear"" by putting on a color/sealer on our floor. BEWARE! DO NOT LET THEM DO THIS! They COLORED our grout a completely different color in the middle of our floor, and then told us it was a color sealer and when we asked ""how much is it?"" he stated it would be a little under $1000!! When we told him no, they did nothing to remove that color sealer they just put on my floor! I will tell you this, the color sealer they put down is the same color sealer they sell at home depot for $11.98 a bottle and 2 bottles were enough for us to break our backs ourselves and do all of the floors for less than $26! This company is a rip off and you need to beware of them.
08/06/2010Provided by Citysearch -
When I called Steam It, I explained that I did not want another company who hurries through the cleaning process and then tells me that the spots on my carpet cannot be removed. The companies I have used so far have all concerned themselves about the amount of time needed to clean my cream colored carpet. I have offered to pay more, etc. in order to receive quality work.
Steam It charged no more than their regular price to clean and spot my carpet and to clean and recolor the grout on my ceramic tile. Then the attendant sealed the grout and told me there is a guarantee on the service.
I am AMAZED at the quality of work from this company. I will use no other carpet cleaner in the future.
07/22/2010Provided by Citysearch -
I gave steam it carpet cleaning a call after I noticed some staining in my carpet. They came out to Kyle (and didn’t even charge a trip free as some of the other carpet cleaners were going to) and got my carpet looking brand new again!
I have a teenage boy and that means kids are in and out of the house often. We do a good job of keeping it clean BUT I noticed some stains in heavy traffic areas like the stairs, front door walkway & garage entrance areas. Even though the house is less than 2 years old I wanted to make sure we got them out while we still could.
They came out—I showed them my concerns—and they went to work. The guy was so helpful! He even told me to go to Lowes & pick up some scotch guard to protect the carpet from future stains and to repeat it every 6-9 months & to seal my grout so that I don’t have problems with it down the road!
Now my carpet is clean & they did an amazing job educating me on what to do to try to keep it that way. I highly recommend them and would use them again in a heartbeat. Oh and their price was the best too!
03/16/2010Provided by Citysearch -
We have recently placed our home on the market. When we purchased our current home in Round Rock, the tile throughout the home had not been sealed. After 3 years of living in our home (with 2 beagles), our tile needed cleaning. I honestly did not think it would look like brand new, but it does--AFTER STEAMIT CAME OUT AND CLEANED/SEALED THE TILE/GROUT. They were very prompt, courteous, professional and just seemed to go above and beyond the call of duty. Our technician was very knowledgeable about the maintenance of the tile in order to keep it looking so wonderful. Thank you so much, SteamIt, for all your help and hard work.