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05/03/2012Provided by Citysearch
I was referred to Dr. Cain by my GP. He is thorough, caring and engaged, and he got me in for an in-office test while I was there so I wouldn't have to make another appointment. He gets five stars. The whole experience gets four. The folks in the office are friendly and responsive - while you are there. It is very difficult to reach anyone in this office on the phone. I ask that they keep in mind that people may be extremely anxious about test results, etc. and leaving messages and waiting for returned calls can be nerve-wracking. Even when I call billing it goes straight to voice mail.
04/19/2012Provided by Citysearch
I would like to take the opportunity to respond to the review by a former patient's mother, which was posted by blueeyes594 on 3/14/2012. As an employee of Dr. Cain's for over five years, I have never witnessed such a horrifying verbal attack on a staff at a medical practice or elsewhere until this woman (blueeyes594). On a number of instances, I witnessed our employees attempt to patiently work through issues with this woman, while taking her pounding persecution and name-calling. On two separate occasions, while yelling at our staff, she offended other patients in our office with her excessive swearing. Our office had no choice but to discharge the patient due to the inappropriate behavior displayed and the vile language used by his mother at our office and over the phone with our employees.
As with all businesses, our office makes mistakes. We work very hard to correct them and not allow them negatively impact our patients. Although our office made a mistake in scheduling with her son's EEG, we corrected the error and her son was accommodated immediately, with only a 30-minute loss of time. Other accusations in her review are false. If she had followed the instructions our office had given her, she would not have run into a number of the issues about which she complained.
We welcome comments from our patients and use them to improve. However, we would appreciate comments posted publicly to be accurate. If you have any concerns about any content in the postings or about our practice, I would encourage you to contact our office and ask to speak with the practice administrator. We are happy to answer any questions and look forward to your call.
03/14/2012Provided by Citysearch
Dr. Cain was a great neurologist and got my son on the right track once he was diagnosed. BUT for a test that was scheduled months in advance, the appt was never made and when I got there they told me ""looks like YOU have a problem"" Luckily I had saved the paperwork that was given to me that had the date and time of the appt. I waited until they rearranged the schedule to keep my son's appt. He had to of been sleep deprived and not had anything to eat or drink. I wasn't going to put him through that again. The other issue is that in order to get the prescriptions you have to physically drive into Austin to get them and pay $15 for each prescription or pay $40 in advance to have them mailed. BUT they do not automatically mail them. So the last time I drove to get his script, I paid the $40 (well actually $55 because the dumb office staff couldn't subtract 15 paid from 40) No apology offered for either incident. So I've been checking the mail religiously for the last week for the prescription. NOTHING! I called the day before and yesterday because he was out as of yesterday. (horrible headaches and vomiting are side effects of not being tapered off the meds) No return phone call. I called again this morning at 8:05 (Wed) and was put on hold for about 10 minutes before the office staff came back on the phone to tell me that the script was ready. So now I have to drive to Austin to pick it up today and then drive back to Austin tomorrow to go to the follow up appt with this doctor. Needless to say because of the immaturity of his front office staff-tomorrow will be the last appt I have with this doctor, nor will I ever refer anyone to his office again. Why is doctor office staff never held accountable for any of their mistakes?
03/06/2012Provided by Citysearch
I was referred to Dr. Cain by another neurologist in town. Dr. Cain not only spent time diagnosing me, he actually came to know me as a person. His ability to diagnose and bedside manner are truly exceptional. I would recommend to absolutely anyone. I trust him implicitly. Kate W
12/24/2011Provided by Citysearch
Dr. Cain diagnosed my husband with ALS a year and a half ago. We were referred to Dr. Cain after we had received a wrong diagnosis from other neurologist in the area. Although, it was a hard diagnosis to accept, we were thankful to finally know what we were dealing with. We have been seeing Dr. Cain ever since. He is caring, considerate, and really knows what he is doing. We are confident that he will do the best he can for us. We would not go to anyone else. Len and Dianne Nowicki
10/20/2011Provided by Citysearch
I had a scary experience with a first time seizure. I needed a neurologist...someone to tell me what had happened. I found Dr Cain and feel very lucky. He's sensitive, detailed, patient and reassuring.
I've been to his office several times over a three week period, and each time I went in frightened but came out calmed by Dr. Cain. I trust him and am thankful for his knowledge and expertise. LOVE HIM!
07/27/2011Provided by Citysearch
I was so thankful to be able to see Dr. Cain upon the return of my migraine headaches. Due to a scheduling conflict, he squeezed me in, closing the office late the night before he was leaving on vacation. I couldn't have been more grateful. I remembered him as he was years before, easy to get along with, thorough and to the point. I would highly recommend him to anyone needing a neurologist.
01/27/2011Provided by Citysearch
My son was reffered to Dr. Cain by his pediatrician. We were so fortunate to get in so quickly. The staff is always friendly and Dr. Cain is so personable. Dr. Cain has probably been one of the few doctor's we have seen who has such a warm personality. Many doctors now a days don't take the time to get to know their patients. I truly appreciate how brilliant he is, and my son is doing so much better. Thanks, Dr. Cain and Staff we appreciate you. Mrs. R. Hernandez & A.J.
11/14/2010Provided by Citysearch
I recommend Dr. Cain to everyone I talk with who may be having medical problems that could even remotely be neurological. He's brilliant and personable too, what a combination! He has been my neurologist since I had the good grace to get a referral to him in 1997. Throughout my diagnosis and disease management he has been an encouragement and educator. He's just the best doc a person could have. Thank you, Dr. Cain.
09/01/2010Provided by Citysearch
Ten years ago I had a brain tumor removed and Dr.Cain became my neurologist. I had to stop seeing Dr.Cain because of insurance/financial reasons. A couple of weeks ago I decided to come back and see Dr.Cain , he remembered me and my condition. I felt welcomed. I still don't have insurance but Dr.Cain is working with me. Coming back to Dr.Cain was the right choise. I'm glad I did it!
Thank you, Ed Salazar Jr.
05/07/2010Provided by Citysearch
I was referred to Dr. Cain by my ENT, who I absolutely adore, so I knew Dr. Cain would be of high caliber. I wasn't disappointed. Dr. Cain was very welcoming, very interested in helping me deal with my pain. Sometimes he did go into more detail than I needed to know, but when he saw the glazed look in my eyes, he laughed and said 'ok, ok, I know, TMI'.
He was quick to spell it out like it was. And though my diagnosis was not a popular one he was quick to reassure me that I could be pain free. He was very encouraging.
The only thing that might bother other folks is that when the patient, that he saw right before me, was checking out Dr. Cain remembered some more info to give him and stepped out for a couple of minutes to speak to him. It didn't bother me as that is something I would have done, too.
I did not use their website to make an appt and it did take me a while to get a hold of someone in the office. I did initially leave a phone message, but no one ever returned my call. I just kept trying until I got a hold of someone. I prefer to speak to a live person.
02/24/2010Provided by Citysearch
I just went in for an initial visit, but Dr. Cain comes off as an excellent doctor. His competence and ability in the field seem to be top notch and are shown in the numerous certifications he has managed to collect throughout the years that now cover the walls of his practice. I had looked up some potential diagnosis for the problems I might be having on the internet before I visited him and, without me mentioning them, he zeroed in on the probable issues quickly and knowingly.
I will admit, at first he might seem a little intimidating, but give it a minute and he quickly opens up into easy conversation. Tell me, would you rather have a doctor that fawns all over you or would you rather have a decisive, intelligent doctor who will get to the root of your problems?
11/23/2008Provided by Citysearch
I've been a patient of Dr. Cain's for several years. I wish I had seen him many years ago. He was able to diagnose my condition after many years of going to different drs. with no answers. He is upfront and honest and doesn't try to sugar coat. I highly recommend him and his office staff!
10/09/2008Provided by Citysearch
I have been looking for a neurologist for a long time for my migraines. I did some research and several people found Dr. Cain to be a good doctor. So today I called to make an appointment. The receptionists took all of my information and told me to wait for the nurse to call me back and schedule an appointment. I found that to be weird that I had to go through 2 people just to get the date of my appointment. 3 hours later Melissa (the nurse) called me back and started to ask me question that have nothing to do with scheduling an appointment. Not only that but she was extremely rude and unprofessional. She would not let me finish my sentences; she would talk to me with an attitude and not answer any of my questions. After I answered all of her questions I told her that I am in a lot of pain and would like to see a doctor. After all she told me that she needs to see if they can do anything and when I asked her what does she mean by ?IF they can do anything? she said :?Exactly that!? and hung up on me.
She called me back later and said ?we can?t help you? and hung up on me again. And when I tried to call her right back she didn?t pick up the phone and even the receptionist would refuse to transfer me to Melissa.
I never got to see the doctor and I hate his facility already.
While Dr. Cain might be a great doctor he sure needs to pick his staff more carefully. If you have another doctor in mind my advice to you is to go to another doctor.
Phone: (512) 458-2600
Address: 900 W 38th St Ste 350, Austin, TX 78705
8217 Shoal Creek Blvd, Austin, TX 78757
12201 Renfert Way, Austin, TX 78758
711 W 38th St Ste C1, Austin, TX 78705
1111 W 34th St, Austin, TX 78705
3901 Medical Pkwy Ste 200, Austin, TX 78756
1100 W 39th St, Austin, TX 78756
7300 Shoal Creek Blvd, Austin, TX 78757
5750 Balcones Dr, Austin, TX 78731
4534 W Gate Blvd Ste 110, Austin, TX 78745
2525 Wallingwood Dr, Austin, TX 78746