Arrow Service Center
11606 N Interstate 35, Austin, TX 78753
TollFree: (866) 308-9073
02/07/2012Provided by Citysearch -
Awful awful awful!!! I called them because my dryer was not working and had a coupon for a free service call with repair (I assumed I would need a repair because it was not working properly) - they sent a tech out same day and he was on time which was nice - he got there looked at the dryer and said that the dryer vent needed to be cleaned out and that they don't do that. He did nothing except turn on the dryer then proceeded to charge a $49 service fee and was out the door, all this in a matter of 7 minutes. I was pretty much robbed!! The tech told me to hold on to the coupon for when I do need a repair - REALLY??
08/28/2011Provided by Citysearch -
I had a trane air conditioner installed by these people 3 months ago for $3400. Yesterday it stopped cooling my house. They came out within 3 hours to look at it. They said it was a clogged drain line that was causing it not to cool. They wanted $230 to clear the line. I refused to pay it i think this should have been a free service seeing that I paid them to install a new unit for $3400 just 3 months ago. I would think his would have all been checked when it was installed to insure it would function properly.
To top it off! The problem is not the drain line. I cleared it myself with a shop vac and some bleach.
Does anyone know a reliable & FAIR ac service center. Arrow is not one of those companies
02/04/2011Provided by Citysearch -
These guys are the best, it was really cold in our home this morning, I called several companys i found on the internet but no one even answered, i thought i was going to freeze when i called arrow they said they could come out today even in this snow. Wow my family and i were very pleased when they arrived and 30 minutes later are heat was working again, Thank you so much arrow you guys really saved the day.i will m fiends and family about your great service.
08/28/2010Provided by Citysearch -
They advertise a free service call but beware. They diagnosed my sub zero with a problem that doesn't exist and then charged my $160 to replace a small part. When I had an authoized repair center look at my refrigerator, the real problem was determined. So I wasted $160. I am disputing it now and reporting them to the BBB.
08/12/2010Provided by Citysearch -
My home warranty company referred me to this service company to fix an a/c system. They did not return my call for two days. I called them to scheduled an appointment and they could not find the information. Finally, 4 days later, a tech came out and I explained to him that there was a strange return system set in the apartment and that the air was not being filtered. there was a high differential on the system. He told me it was fine, and that I should just put a filter in the system. I explained that there was no way to filter the furnace he told there was and I just needed to open the furnace. When he opened the furnace he told me that it was broken and it would not hold filter, but instead of saying he would fix the problem he insisted I could put a filter there. He told me it would not filter all the air, but it was the best he could do. I asked if he could fix it, and he said he would not and then told me the system was working so why should I worry. I said I was concerned about water backing up in the line. He wrote a report and never sent to the home warranty company. After repeated calls, Arrow refused to perform the service and the warranty company sent me to a different company to assess the problem. I would never use this company again and I would never recommend them. Their service was terrible and their customer relations are useless.
12/04/2009Provided by Citysearch -
My home applicance warranty company use them to repair my dishwasher. Called me to reschedule half an hour before the app. window so I have to take another day off to wait for their service.
The technician/Owner came in the second day. He detected no electricity fed into the dishwasher and claim I need an electrician to fix the electricity wire in the wall first. Guess what, the wall outlet supply the dishwasher worked properly but he did not even check whether the power cord of the dishwasher was plugged in. Very rude in the phone convseration. Insisted the power cord connected into the dishwasher is not his job so he did not care it was plugged in or not.
I've read other bad reviews on this company. For example he would fix your AC for cash but he would not fix it if you were using home warranty insurance. My suggestion is to stay away from them and go find a honest and responsible service company. This is what I am doing with my dishwasher.
02/19/2009Provided by Citysearch -
I thought my dishwasher wasn't working and it turned out the switch on the wall that I didn't know was there was off. Dumb on my part but really required no work on their part. It was a second service call; the first time the replaced the latch on my dishwasher and got paid. They did the right thing and didn't charge me again, eventually. They are competent and quick.
12/09/2008Provided by Citysearch -
This review has been resolved
In regards to the review below, This customer has been refunded the money back for the service as requested, however this customer has failed to live up to his end of the agreement by not editing his review.
We have been in business for over 20 years proudly serving Austin but unfortunately when you have over 30,000 customers there will be a few dissatisfied with our service. So in conclussion we are moving forward and will still be providing the best quality service that a local company can produce with satisfaction guaranteed.
Thank you Austin and the great people who live here who support local business.
08/26/2008Provided by Citysearch -
My side-by-side Whirpool fridge went out on Saturday. Sears said they could send someone out in 10 days! I called around on Monday, and scheduled an appt with Arrow for the next morning. Dan called 15 before showing up, and came within the 30 min appt window (9:00a-9:30a), and figured out the problem in a few minutes - it happened to be a bad relay. He replaced it and was done in about 15 minutes. He charged me a flat rate of $239 for this kind of thing, and waived the $75 service call fee (standard policy) since we went ahead with the repair.
Overall, I am happy with the service. Dan was presentable, cheerful and knowledgeable. I would suggest specifically asking for him if possible.
08/05/2008Provided by Citysearch -
Came out the next day to fix our microwave. Very clean cut and friendly guy went right to work and was done in 15 minutes! A little more expensive than I would have thought, but certainly reasonable--especially considering gas prices to drive out here! I will definitely use these folks again.
07/31/2008Provided by Citysearch -
We chose Arrow for washing machine repair based on pretty fair reviews. If the initial problem was the end of our concerns, other than price we would've given them 3 stars.
Their repairman did find a problem with a clogged pump and explained why we were having problems. Unfortunately after diagnosing and unclogging he did not attach the hose onto the pump tight enough with the clamp.
As a result, on our next use we experienced water damage in our kitchen and carpet. And worse: they would not accept responsibility for the error. They justified it by claiming it was a week later (so what, we don't do laundry daily), it was tested before the repairman left (water did drain but the machine was at an incline), and we voided the warranty by taking the machine apart (we removed the cover to see the source of the leak...AND the repairman later asked if we could see the source of the leak).
In short, beware this company. Mistakes are bound to occur for any company but this one will go the extra mile to remove themselves from responsibility.
07/11/2008Provided by Citysearch -
I called Arrow Service Center because water was leaking from my air conditioner. I was given a 12-3 window of time for that same day; they came just minutes after 12. They diagnosed it is a clogged drain and had it fixed within a half hour. Along with that, they gave me some tips to lessen the chance of it happening again. All the while, the guys were super nice and accommodating. Don't hesitate to call Arrow Service Center!
06/20/2008Provided by Citysearch -
My outdoor unit was not working when I came home around 7. I was getting frustrated when I was calling around and none could come out till next week. I called arrow and they said we will send someone out to your house within the hour. 10 minutes later, the tech contacted me and arrived within 30 minutes. The tech asked me a few questions about what my system doing, then checked my filters. He found out that my outdoor unit was not running, he found the problem and gave me a price. He had the part on his truck and within 20 minutes my house started to cool down. I wish to thank arrow for their fast service. I would recommend them to my co-workers.