Alamo Drafthouse Cinema
1120 S Lamar Blvd, Austin, TX 78704
Parking: Garage, Free
Wheelchair Accessible: Yes
Alcohol: Beer, Full Bar, Wine
No coupons available
Be the first to add a photo!
My boyfriend and I went to see a movie for our 1 year anniversary- We arrived 1 minute late for our movie (tickets purchased ahead of time) Replie (server) stopped us from walking into the theater and aggressively blocked us from walking through the door. She then directed me to the front lobby. I Spoke to Michael (manager) and he was just as rude and unwilling to help... told me that their policy is to not allow anyone in after the movie has started because of the "expectation that they set for their customers" (I checked on the Alamo Drafthouse website and couldn't find anything about this policy), he said that his servers are trained to be quiet and duck down low... I'm not sure why he assumes we would walk into the theater any other way, but he didn't care to hear what I had to say anyway. The entire staff was rude and unwilling to budge on this ridiculous "policy" - so we left. I felt like I was treated unfairly and I don't believe any paying customer should be spoken to in such a condescending manner. I never plan on returning to Alamo Drafthouse on South Lamar.
I suggest your staff be better trained on customer service, because the way I was spoken to and treated for trying to attend a movie I had already paid for was absolutely uncalled for. I was able to pull my ticket from the kiosk in the lobby so I should be able to walk into the theater. If your policy is actually as strict as your staff said it was then there should be a safeguard on your kiosks to prevent customers from receiving their tickets and your policies should be clearly listed on your website also!
06/25/2012Provided by Citysearch -
I love this place. It is very laid back, great food, adult beverages and the latest movies. But don't think it is so laid back that others can get out of order. They are very strict about that and will ask the person to leave if they are disturbing others. The waiters are very friendly and helpful but quite during the films. If the movie is popular, get there early as it fills up fast.
03/29/2010Provided by Citysearch -
Alamo is the perfect place to hang out on a Friday night. They offer a variety of movie selections that range from the classics, indie films and current box office hits. They also have themed nights, sing-a-longs and the always hilarious ""master-pancake"" theater where commentators provide a comedy show during the movie.
The goat cheese salad, spicy bleu burger and the peanut-buttter chocolate shake are great choices but you can't go wrong on this menu! They variety of beer is also a major plus.
01/12/2010Provided by Citysearch -
After theaters have raised their prices to nearly 10 dollars and made you pay that again if you wanted something to eat made Alamo a breath of fresh air.
The food is good and the staff is entertaining. The events they host are my favorite. Weekly they have free showings of my favorite TV shows like 'Lost' or 'Battlestar Galactica', or the UT game. Their ""Master Pancake"" and ""sing-along"" movies make going a unique experience you wont get anywhere else. The compilation of movie/TV clips they play while you wait for the movie to start makes me want to get there early.
Its hard to get ahold of the waiter during the movie which makes it difficult to ask for refills or any questions you might have.
11/03/2009Provided by Citysearch -
My family and I received $60 worth of gift cards for this place a while back. The cards got tucked away and a little over a year later I stumble across them and decide to redeem one on a movie. I go to their website to check the balance on the cards and found the link buggy and generally confounding. I call the number provided and ask the employee if they can pull the balance on the cards for me. He says yes and after a few minutes, tells me I have $20, $2.75 and $10 respectively. I ask again if he's sure they'll redeem them even though the cards are over a year old, he assures me they will. So I hop in the car drive across town to the South Lamar location and plop down the card to the guy at the counter. He pushes the card back at me and says ""these are expired dude, they've got Backlot here on the back. We ain't issued those in forever"". So I tell him the phone story and he says he don't make the rules...sorry! I tell him that kinda stinks don't ya think, and turn to leave when he adds oh so sarcastically ""have a nice day buddy!"".
This is somewhat of a neighbor friendly establishment I thought, so it's especially disappointing to learn they use the same ""breakage"" marketing mind set as the mega mall stores and credit card bilkers. I say it's very simple, someone pays you for a service, you provide it. A one year expiration on my cash is unacceptable. You've let down you're end of the bargain and for it, bought a lot of very negative advertising for yourself. Have a nice day, buddy!