Ace Discount Glass & Doors
6308 Spicewood Springs Rd, Austin, TX 78759
|Mon - Sat:|
01/08/2007Provided by Citysearch -
Ace's staff needs to take Valium. After selling me the wrong part for my vehicle I tried to return it. While waiting for someone to help me one of the guys in the office began cussing out a customer who bought some glass, raining down the F-bomb like a Texas hailstorm. Had the customer been present rather than on the phone I'm sure the employee would have decked him. When the employee hung up he continued with an intense tirade for the next ten minutes.
First mistake: Don't subject customers to intense irrational immature emotional rantings either directly or indirectly. This was over the line even for a junkyard.
When I finally got a counter man to help me he tried to blame their mistake on me.
Second mistake: I used to be an Auto mechanic. I know what I'm talking about. They sold me the wrong part and didn't have the right part in the yard.
Because I knew the mistake was theirs I didn't back down. I just wanted to return the part and get my money back. They could sell the part to somebody else. However, the counter man came out from around the counter and got in my face and began screaming at me. Not willing to be bullied I didn't back down which made him even angrier. At one point I was sure he was going to deck me.
Third mistake: Don't threaten customers with bodily harm.
Finally, after some back and forth I realized that this was a no-win situation and I picked up the part and walked out the door. I haven't been felt as threatened in an environment in years.
Fourth and biggest mistake: In the age of the internet word of customer abuse spreads rapidly. I will find every means possible to warn people away from this business and no amount of money will buy my silence. It would be unfair to anyone who is considering doing business with Ace. The part was a measley $60. I don't care about the money, but I will stand on the principle that you cannot bully customers and get away with it.
03/16/2006Provided by Citysearch -
I was hesitant to take my car and my husband's car to be repaired at a new place. We both had to have our windshield's completely replaced, and decided to go to this place since it was close by. Boy did we make the right choice! These guys were so knowledgeable, easy to work with, and friendly. When their truck was late due to traffice, someone actually came out and got my car to take it back to the shop and keep the appointment on time! They did an amazing job on replacing the windshield and their prices are affordable. Ask for Clyde!