Ace Discount Glass & Doors
6308 Spicewood Springs Rd, Austin, TX 78759
AWESOME! 1st time customer. Went here on a Sunday afternoon and they handled me like I had been coming here for years. The price was way below what I was expecting so I was able to tip the guy that did my windshield. I will recomend this place to all my friends and family.
I called to find an a/c clutch for my mom's 2000 Nissan Maxima. They didn't have the part, but the gentleman I spoke with was very helpful and went out of his way to find the part I needed at 2 other salvage yards nearby. I will definitely be calling them again for any other auto part I may need. They were friendly, helpful and courteous -- and they spoke english!! Hard to find these days.
05/19/2012Provided by Citysearch -
This morning for some reason my passenger side door would not close so we went to Ace Discount Glass. The man we talked to was very professional and helpful, showing me how to fix the problem (incase it happened again). The price was very reasonable for the quick service. It is not my first time at Ace Discount but I would recommend this place to anyone! You will not be disappointed!!
05/10/2012Provided by Citysearch -
My windshield had a large chip in it and needed to be replaced. I had plans to go out of town so needed quick service. Not only did Roy get me in and out in less than an hour, but his staff did an excellent job and offered great customer service. And the price was fair and reasonable! I am very happy with my new windshield and will be recommending Ace Discount Glass to all my friends. Thanks Roy!
04/25/2012Provided by Citysearch -
Brought my car in to replace an old window regulator. Roy was helpful and gave me an estimate. I also got 2 other estimates from other places, but ACE Discount Glass & Door on Spicewood Springs was by far the least expensive. The part was ordered and the next day I brought my car back at a time I suggested...they were ready for me as soon as I drove in. My car was ready in an hour. It was fast service at a reasonable price. I would definitely go back to ACE!
Also, you can go to their website and Roy made a video on how a window regulator works! Very interesting.
04/21/2012Provided by Citysearch -
From start to finish our experience with Ace Discount Glass was exceptional. We wanted a frameless glass shower door and RJ was precise with measurements, recommendations and answered all of our questions. The price was also very competitive. The installation was flawless and we are more than pleased with the results! This was a wonderful addition to our bathroom. Will contact Ace for as further needs arise.
03/19/2012Provided by Citysearch -
Found Ace in the Lakeway Community Phone Book. Had an install on a frame-less shower and it was done very poorly. I called Ace and they sent someone out to repair it. Not only did they do a great job, offer me a couple of options, but they cleaned up after themselves too! By the way, this was a new home and the sub-contractor who did the original install would not come back to fix the mess. Needless to say, they went out of business no long after; however, Ace was the hero. I would not hesitate to use them again, and again, and again...
12/17/2011Provided by Citysearch -
Our car was broken into last night outside Lambert's in Fort Worth, and since we have a small infant and it is winter, we needed a new window immediately. We called over 30 auto glass repair companies in the Dallas Fort Worth area, and even in Waco and Temple. No one had the piece of glass we needed, except for Ace. They got us in right away on a Saturday, and replaced the window and cleaned the up all of the glass in less than 45 minutes! And the cost was almost half the price we were quoted by Safelite. Would definitely return! Thank you so much!!!!
I do not live in Autin but was attending a seminar there over the weekend. Between 12:30 am and 9:15 am Sunday morning, the front passenger door window was broken out. AAA was not able to help so the hotel desk found Ace Discount for me. Chris and Roy Cavanaugh did everything they possibly could do to take care of me and my car. I had to be back at the seminar before my car was repaired so Roy and Chris made arrangements for me to get to the seminar and get my car to me once it was repaired. The window repair was really only a small part of the service they provided I highly recommend this company.
Had my appt window replaced by these people. OMG, the quality of the work is barely acceptable. What is disgusting is the people we dealt with... when you ask them for some information, they would yell at you, hang up on you (multiple times)... no matter ""ladies"" or ""gentlemen"" of this company... just very very rude people.... STAY AWAY!!! agree with one of the earlier post, some of the 5 star posts here made not be written by real customers.... watch out!
05/24/2011Provided by Citysearch -
I am Dissatisfied with labor done. The man on the phone said all the right things but the guy who came out did not have a clue of what we had discussed on the phone. He did not have the correct parts and cheap caulking that takes 24 hours to dry (also only clear caulking that did not match). The best caulking takes 3 hours to dry. He left a mess flinging things around and getting caulking on my rug. He slapped the caulking over one mildewed area and told me we could do the rest ourselves. I was told they would clean out the old caulking, clean the area and dry it and replace it. This guy had no clue and left a mess, didn't finish my shower, used cheap material and my shower still leaks. They get one star for showing up. I was riped off.
04/11/2011Provided by Citysearch -
Please read this interesting comment below:
RJCavanaugh– April 07, 2009 at 19:59:39 PDT
Sorry to hear about your troubles with Ace. My folks own the place and I have recently started working there. If you are still having problems with the door I can help you. We actually have some pretty knowledgeable technicians. I would really like to get one of them to look at your door and fix it properly. My email is RJCavanaugh1@gmail.c o m RJ Cavanaugh
Notice the user's name. There is a post from this user where he is posing as a customer raving about the service. I wonder how many of these other posts were written by the owner's son or other employees???
08/02/2010Provided by Citysearch -
I have had a small crack in my pickup for a couple of years. This winter it got big enough that it would not pass inspection. I called a couple of places for prices. These guys were near my work and were willing to come to me. I originally told them I was getting prices and they lowered their price to 189$ on my 2004 ford pickup if I would bring it in to their shop. They said there were a lot of ""fly by night"" operations in town and that it was better to go with a company with an address in case there were any problems. The price was good and they told me it would only take about an hour, so I brought in my truck around lunch time. They were all eating lunch when I got there, but within a few minutes there ""best man"" got started on my windshield. I sat and watched David in their bay even though the sign said I should wait elsewhere. I guess everyone else was too busy eating lunch to worry about me. The technician really new what he was doing. I had to replace my wiper motor once and it took me about an hour to get the top part(cowling) off my truck to get to the motor. He did it in about 2 minutes. I was like,""where were you when I needed you?"". Anyway, it is a cool process to watch. They didn't skimp anywhere and my windshield passed inspection. One of the guys in the office gave me directions about the first 24 hours and taking care of my windshield, then he asked me if I would write a review online. Their ""best man"", David, really knew his way around my truck. He didn't move fast but he definitely was not slow. I was back at work about 1:20, so the install really did take about an hour. It's been a few weeks and I have had no problems. I would recommend Ace Discount Glass to anyone.
02/03/2010Provided by Citysearch -
My name is RJ Cavanaugh. My family owns and operates Ace Discount Glass. I run the shower glass department. I am proud to say I work hard to provide my customers with good service at a fair price. I like using quality materials like shower hardware from CR Laurence, tempered glass from Mammoth glass, and mildew resistant silicone from Dow Corning. We are in excellent standing with Austin's Better Business Bureau and come highly regarded on Angie's List. I can assure anyone reading these reviews that we address all of our customers needs and concerns in person. Anyone posing anonymously as one of our customers need only call the main number at 345-3105 and speak to one of the owners who are on site 62 hours a week or more. I can also be reached at 786-8534 and am willing and able to help you with any glass needs. RJ Cavanaugh
12/29/2009Provided by Citysearch -
This is not the perfect time of year to be having your window break in your car. But stuff happens and when your wife asks you to organize the garage better, I suggest you do it...oh and take the car out first. A metal rake fell and hit my side window of our 2003 Ford Taurus and broke the driver side window out. Ace Discount Glass Fixed it that day, thank goodness, because it was my wifes car. She wasn't as mad since I told her after it was fixed and the price was very reasonable. Thanks for keeping me off the couch.
Went to look for some parts to fix my car because ace glass is also ace salvage. Talked to one of the guys in the office about price after I was told by them prices are negotiable. He then became irate with me and told me to leave because he didn't like my offer! These guys are no good to deal with. I've heard many other people say they've had similar experiences with these a**holes. STAY AWAY!